公开(公告)号：US4972461A

公开(公告)日：1990-11-20

申请号：US410559

申请日：1989-09-20

申请人： Percy B. Brown ,  Nga V. Chau ,  Tung-Hai Hsiao ,  Georg K. Karawas ,  Richard E. LeCronier ,  Dawn R. Parrott ,  Thomas L. Russell, Jr. ,  Wen-Ping Ying

发明人： Percy B. Brown ,  Nga V. Chau ,  Tung-Hai Hsiao ,  Georg K. Karawas ,  Richard E. LeCronier ,  Dawn R. Parrott ,  Thomas L. Russell, Jr. ,  Wen-Ping Ying

IPC分类号： H04M3/51 ,  H04M3/53 ,  H04M3/533 ,  H04M15/00 ,  H04M17/02

CPC分类号： H04M3/51 ,  H04M17/02 ,  H04M3/53 ,  H04M3/533 ,  H04M15/00

摘要： A call delivery service (CDS) apparatus and method are disclosed which enable non-subscriber callers to a common carrier network to bill a voice message delivery to their billing code, and to check the delivery status of the message from the network during a subsequent call. Optionally, at the caller's request, CDS can deliver the message status to the caller at a predesignated station. In one embodiment the caller can optionally request a response from the message recipient or answering party at the called station.

摘要翻译： 公开了一种呼叫递送服务（CDS）装置和方法，其使非公众运营商网络的非用户呼叫者能够将语音消息传递到其计费代码，并且在随后的呼叫期间检查来自网络的消息的传送状态 。 可选地，根据呼叫者的请求，CDS可以在预先指定的站处将消息状态传递给呼叫者。 在一个实施例中，呼叫者可以可选地在被叫站处请求来自消息接收者或应答方的响应。

公开(公告)号：US4939771A

公开(公告)日：1990-07-03

申请号：US410556

申请日：1989-09-20

申请人： Percy B. Brown ,  Nga V. Chau ,  A. R. Gore ,  Tung-Hai Hsiao ,  Georg K. Karawas ,  Richard E. LeCronier ,  Dawn R. Parrott ,  Usha Rao ,  Thomas L. Russell, Jr. ,  Wen-Ping Ying

发明人： Percy B. Brown ,  Nga V. Chau ,  A. R. Gore ,  Tung-Hai Hsiao ,  Georg K. Karawas ,  Richard E. LeCronier ,  Dawn R. Parrott ,  Usha Rao ,  Thomas L. Russell, Jr. ,  Wen-Ping Ying

IPC分类号： H04M3/53

CPC分类号： H04M3/53

摘要： A Call Message Delivery system (CDS) enables an attendant to control the delivery of a recorded call message from a caller to a specified party at a called station. The CDS alerts the attendant at a delivery time, selected by either the caller or the system. When the attendant determines that the specified party has answered the call at the called station, the caller's recorded call message is outputted to the specified party. If the specified party is not available, the attendant may schedule the call for a later delivery or may forward the call to another station specified by the answering party at the called station.

摘要翻译： 呼叫消息发送系统（CDS）使得话务员能够控制在被叫站处从呼叫者到指定方的记录的呼叫消息的传送。 CDS通过呼叫者或系统选择的交付时间向服务员发出警报。 当服务员确定指定方已经在被叫站处应答呼叫时，主叫方的记录呼叫消息被输出到指定方。 如果指定方不可用，话务员可以安排该呼叫以供后续发送，或者可以将该呼叫转发到由被叫站的应答方指定的另一台。

公开(公告)号：US5333180A

公开(公告)日：1994-07-26

申请号：US763487

申请日：1991-09-23

申请人： Percy B. Brown ,  Nga V. Chau ,  Tung-Hai K. Hsiao ,  Georg K. Karawas ,  Richard E. LeCronier ,  Dawn R. Parrott ,  Thomas L. Russell, Jr. ,  Wen-Ping Ying

发明人： Percy B. Brown ,  Nga V. Chau ,  Tung-Hai K. Hsiao ,  Georg K. Karawas ,  Richard E. LeCronier ,  Dawn R. Parrott ,  Thomas L. Russell, Jr. ,  Wen-Ping Ying

IPC分类号： H04M3/487 ,  H04M3/533 ,  H04Q3/00 ,  H04M1/64

CPC分类号： H04M3/53316 ,  H04Q3/0029 ,  H04M2203/2016 ,  H04M3/487 ,  H04M3/53383 ,  H04Q2213/13375

摘要： A Call Message Delivery System (CDS) in response to a request from a caller to deliver an international voice call message, uses the country code digits of the called station number to select the language to be used in the system announcement which precedes the delivery of the caller's message to the called station. Another feature enables the caller to select a system announcement to be delivered with the call message. An additional feature enables the caller to record his or her own announcement as the system announcement.

摘要翻译： 响应来自呼叫者发送国际语音呼叫消息的请求的呼叫消息传送系统（CDS）使用被叫站号码的国家代码数字来选择在系统通告之前使用的语言 呼叫者的消息到被叫站。 另一个功能使呼叫者能够选择要与呼叫消息一起发送的系统通知。 另外一个功能使得呼叫者能够记录他或她自己的公告作为系统公告。

公开(公告)号：US4932042A

公开(公告)日：1990-06-05

申请号：US318292

申请日：1989-03-03

申请人： Elliott Baral ,  Percy B. Brown ,  Reuben D. Hauptman ,  Richard J. Jaeger, Jr. ,  Frank C. LaPorta ,  Pamela J. Lauber ,  Richard E. LeCronier ,  Randall H. Nelson ,  Thomas L. Russell, Jr. ,  Wen-Ping Ying

发明人： Elliott Baral ,  Percy B. Brown ,  Reuben D. Hauptman ,  Richard J. Jaeger, Jr. ,  Frank C. LaPorta ,  Pamela J. Lauber ,  Richard E. LeCronier ,  Randall H. Nelson ,  Thomas L. Russell, Jr. ,  Wen-Ping Ying

IPC分类号： H04M3/42 ,  H04M3/50 ,  H04M3/533 ,  H04M7/00 ,  H04M7/06 ,  H04M15/00 ,  H04Q3/00 ,  H04Q3/72

CPC分类号： H04Q3/0016 ,  H04M3/50 ,  H04M3/533 ,  H04Q3/00 ,  H04M15/00 ,  H04M2242/22 ,  H04M3/42042 ,  H04M3/42102 ,  H04M7/00 ,  H04Q3/72

摘要： This invention relates to arrangements for providing a new spontaneous voice message service to any telephone customer at any telephone station when that customer encounters any destination that is busy or that does not answer. When a customer having a dual tone multifrequency (DTMF) station calls any destination that is busy or does not answer, the customer is invited, via an announcement identifying the new service, to record the caller's voice message. The announcement accompanies the returned busy tone or audible ring signal. The customer keys *867(=*VMS) and is then connected to a Voice Message Operations Center (VMOC) which prompts the customer to record the message. Advantageously, customers need not redial a VMOC number, their own number, and a destination number to reach a VMOC for storing the video message; the added convenience of this arrangement should stimulate substantial additional use of voice message service. The announcement, at very low cost, makes the customers aware of the service at the time they are most likely to use the service.

公开(公告)号：US5164983A

公开(公告)日：1992-11-17

申请号：US646922

申请日：1991-01-28

申请人： Percy B. Brown ,  Brenda Casselman ,  Gerard Conn ,  Robert A. Malmi ,  Valentine C. Matula ,  Margaret H. Redberg ,  Dimitri T. Stein ,  Bernadette M. Strout

发明人： Percy B. Brown ,  Brenda Casselman ,  Gerard Conn ,  Robert A. Malmi ,  Valentine C. Matula ,  Margaret H. Redberg ,  Dimitri T. Stein ,  Bernadette M. Strout

IPC分类号： H04M3/42 ,  H04M3/51 ,  H04M3/523

CPC分类号： H04M3/523 ,  H04M3/51 ,  H04M3/5237 ,  H04M3/42306 ,  H04M3/5175 ,  H04M3/5233 ,  H04M3/5234

摘要： A telemarketing complex is managed by a system that compiles and processes traffic analysis data obtained from customer premises-based information sources as well as public switched telecommunications network-based information sources, such that service levels are automatically and dynamically balanced among telecommunications centers (TCs) in the complex. Typically, the telemarketing complex is comprised of a plurality of ACDs and a plurality of data centers that may be selectively linked to the (TCs) where the telemarketer receives calls. The system includes: (1) an interface to network-based services that report the origin and destination of each of a plurality of calls received by the telemarketer at all locations; (2) an interface to network-based services that enables the telemarketer to affect changes in call processing logic; and (3) a traffic control center processor (TCCP) that accepts input data from all other elements in the system. The system accumulates performance data at the TCCP from each ACD and telemarketer database located at a data center (DC), while contemporaneously monitoring both the origins and destinations of the plurality of calls received at each ACD as well as the initiation of changes in call processing logic. The system analyzes the data to generate signals for implementing call routing changes needed to balance service levels among ACDs or changes in the staffing force levels at selected TCs where calls are received. The process is accomplished in real time, and is repeated at a desired frequency.

摘要翻译： 电话营销组合由一个系统进行管理，该系统编译并处理从基于客户驻地的信息源以及基于公共交换电信网络的信息源获得的流量分析数据，使得服务水平在电信中心（TC）之间自动和动态地平衡， 在复杂的。 通常，电话购物复合体由多个ACD和多个数据中心组成，多个数据中心可以选择性地链接到电话购物者接收呼叫的（TC）。 该系统包括：（1）基于网络的服务的接口，其报告所有位置处由电话推销商接收的多个呼叫中的每一个的起点和目的地; （2）基于网络的服务的接口，使得电话推销员能够影响呼叫处理逻辑的改变; 和（3）接收来自系统中所有其他元件的输入数据的交通控制中心处理器（TCCP）。 该系统在来自位于数据中心（DC）的每个ACD和电话销售商数据库的TCCP处累积性能数据，同时监视在每个ACD处接收到的多个呼叫的起始点和目的地以及呼叫处理中的改变的发起 逻辑。 该系统分析数据以生成用于实现呼叫路由改变所需的信号，以平衡ACD中的服务级别或者在接收到呼叫的选定TC处的人员配置级别的变化。 该过程实时完成，并以期望的频率重复。