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公开(公告)号：US08837697B2
公开(公告)日：2014-09-16
申请号：US11567808
申请日：2006-12-07
CPC分类号： H04L12/66
摘要： Included are embodiments for detecting presence in a communications system environment. At least one embodiment of a method includes subscribing to events associated with a communication system and receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device.
摘要翻译： 包括用于检测在通信系统环境中的存在的实施例。 方法的至少一个实施例包括订阅与通信系统相关联的事件并且接收关于事件的通知，所述事件与第一通信设备和第二通信设备之间的通信相关联。
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2.发明授权Systems and methods for recording resource association in a recording environment 有权在记录环境中记录资源关联的系统和方法公开(公告)号：US08170184B2
公开(公告)日：2012-05-01
申请号：US11693933
申请日：2007-03-30
申请人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
IPC分类号： H04M1/64
CPC分类号： H04M3/42314 , H04M3/42221 , H04M7/12
摘要： Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.
摘要翻译： 包括用于频道映射的实施例。 系统的至少一个实施例包括被配置为发起与通信设备的通信的发起组件，该通信设备被耦合到第一扩展。 一些实施例包括被配置为在多个记录资源处从多个分机接收记录数据的接收组件，所述多个分机包括第一分机和至少一个其他分机。 类似地，一些实施例包括被配置为确定接收到发起的通信的信道的第一确定组件。
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公开(公告)号：US20090055548A1
公开(公告)日：2009-02-26
申请号：US12118789
申请日：2008-05-12
IPC分类号： G06F15/16
CPC分类号： H04M3/42221 , H04L65/1083 , H04M7/006
摘要： Included are embodiments for multi-stream recording. At least one embodiment of a method receiving an indication that a communication session is initiated, the communication session including communications data, the communications data being received at a communications device at an extension and sending a request for at least a portion of the communications data. Some embodiments include receiving, at a recording device associated with the extension, at least a portion of the requested data, the at least a portion of the requested data being received as a copy of the communications data.
摘要翻译： 包括用于多流记录的实施例。 接收通信会话被发起的指示的方法的至少一个实施例，所述通信会话包括通信数据，所述通信数据在分机的通信设备处被接收并且发送对所述通信数据的至少一部分的请求。 一些实施例包括在与扩展相关联的记录设备处接收所请求数据的至少一部分，所请求数据的至少一部分作为通信数据的副本被接收。
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公开(公告)号：US20080080481A1
公开(公告)日：2008-04-03
申请号：US11567808
申请日：2006-12-07
IPC分类号： H04L12/66
CPC分类号： H04L12/66
摘要： Included are embodiments for detecting presence in a communications system environment. At least one embodiment of a method includes subscribing to events associated with a communication system and receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device.
摘要翻译： 包括用于检测在通信系统环境中的存在的实施例。 方法的至少一个实施例包括订阅与通信系统相关联的事件并且接收关于事件的通知，所述事件与第一通信设备和第二通信设备之间的通信相关联。
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公开(公告)号：US08483074B1
公开(公告)日：2013-07-09
申请号：US12769542
申请日：2010-04-28
IPC分类号： G01R31/08 , G06F15/167
摘要： Systems and methods for providing recording as a network service are provided. A representative method incorporates: communicating instructions to a network, the instructions indicating that IP packets associated with a communication that is to be recorded are to be directed to long term storage such that the network: receives the instructions; determines whether Internet Protocol (IP) packets, which are being communicated by the network, are associated with a communication that is to be recorded; and directs information corresponding to the IP packets associated with the communication to a long term storage device.
摘要翻译： 提供了提供记录作为网络服务的系统和方法。 代表性的方法包括：向网络传达指令，指示与要记录的通信相关联的IP分组被指向长期存储的指令，使得网络接收指令; 确定由网络传送的因特网协议（IP）分组是否与要记录的通信相关联; 并将与通信相关联的IP分组的信息指示给长期存储设备。
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公开(公告)号：US08401155B1
公开(公告)日：2013-03-19
申请号：US12470768
申请日：2009-05-22
IPC分类号： H04M1/64
CPC分类号： H04M1/656 , H04M1/274525 , H04M3/51
摘要： Systems and methods for secure recording in a customer center environment are provided. The system receives data related to a communication at a media distribution device. A key is provided by a key server to the media distribution device to encrypt the received data. In addition, an identifier may be associated with the received data. The key and the identifier are stored in a database associated with the key server. The encrypted data is recorded the a recorder, where it is accessible to authorized users within the customer center. Upon request, the key is provided to the authorized user to decrypt the encrypted data for play back. The customer center environment may include a user interface for viewing customer contacts. The contact may be organized into folders and annotations associated with the customer contacts may be received.
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公开(公告)号：US08139741B1
公开(公告)日：2012-03-20
申请号：US12769544
申请日：2010-04-28
CPC分类号： H04M3/42221 , H04M3/5175 , H04M7/006
摘要： Included are embodiments for detecting presence in a call control protocol environment. At least one embodiment of a method includes subscribing to events associated with a communication system and receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device.
摘要翻译： 包括用于检测在呼叫控制协议环境中的存在的实施例。 方法的至少一个实施例包括订阅与通信系统相关联的事件并且接收关于事件的通知，所述事件与第一通信设备和第二通信设备之间的通信相关联。
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公开(公告)号：US20100202611A1
公开(公告)日：2010-08-12
申请号：US12768194
申请日：2010-04-27
申请人： Joseph Watson , Damian Smith , Robert John Barnes
发明人： Joseph Watson , Damian Smith , Robert John Barnes
CPC分类号： H04L41/046 , G06F21/6209 , G06F21/6245 , G06F2221/2101 , G06F2221/2149 , H04L63/0428
摘要： Systems and methods for protecting information provided to an agent via a communication network are provided. In this regard, a representative method comprises, receiving information related to a transaction, wherein the information includes video. Additionally, the method includes initiating a recording of the video and identifying visual content in the video that is to be protected. The method further comprises preventing unauthorized access to the visual content during replay of the recording of the video.
摘要翻译： 提供了通过通信网络保护提供给代理的信息的系统和方法。 在这方面，代表性方法包括：接收与交易有关的信息，其中所述信息包括视频。 此外，该方法包括发起视频的记录并识别要被保护的视频中的视觉内容。 该方法还包括在视频录制的重放期间防止未经授权的访问视觉内容。
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公开(公告)号：US20080244597A1
公开(公告)日：2008-10-02
申请号：US11693923
申请日：2007-03-30
申请人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Brodhagen , Damian Smith , Robert John Barnes
IPC分类号： G06F9/46
CPC分类号： H04M3/367 , H04M3/42059 , H04M3/42221 , H04M3/5237
摘要： Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes receiving first data associated with a communication from at least one communications device and receiving second data from a recording resource. Some embodiments include determining whether the at least one communications device is coupled to a recording resource. Some embodiments include matching the communications device to a recording resource and in response to matching, creating an association of the at least one communications device to the recording resource.
摘要翻译： 包括用于确定扩展到信道映射的实施例。 至少一个实施例包括从至少一个通信设备接收与通信相关联的第一数据，并从记录资源接收第二数据。 一些实施例包括确定至少一个通信设备是否耦合到记录资源。 一些实施例包括将通信设备与记录资源进行匹配，并且响应于匹配，创建至少一个通信设备与记录资源的关联。
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10.发明申请公开(公告)号：US20080240126A1
公开(公告)日：2008-10-02
申请号：US11693828
申请日：2007-03-30
申请人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Bordhagen , Damian Smith , Robert John Barnes
发明人： Marc Calahan , Jamie Richard Williams , Kenneth Richard Bordhagen , Damian Smith , Robert John Barnes
IPC分类号： H04L12/56
CPC分类号： H04L12/56
摘要： Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes determining, at a first time, a first extension-to-channel mapping configuration, the first extension-to-channel mapping configuration including an indication that at least one extension is coupled to a first recording channel. Similarly, some embodiments include determining, at a second time, a second extension-to-channel mapping configuration, the second extension-to-channel mapping configuration including an indication that the at least one extension is coupled to a second recording channel. Similarly, some embodiments include creating an extension-to-channel map, the extension-to-channel map indicating a configuration of the at least one extension, the first recording channel, and the second channel during a time period between the first time and the second time.
摘要翻译： 包括用于确定扩展到信道映射的实施例。 至少一个实施例包括在第一时间确定第一扩展到信道映射配置，第一扩展到信道映射配置包括至少一个扩展耦合到第一记录信道的指示。 类似地，一些实施例包括在第二时间确定第二扩展到信道映射配置，第二扩展到信道映射配置包括所述至少一个扩展耦合到第二记录信道的指示。 类似地，一些实施例包括创建扩展到频道映射，在第一时间和第二时间段之间的时间段期间，指示至少一个分机，第一记录频道和第二频道的配置的分机到频道映射 第二次。
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