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公开(公告)号：US07515699B2
公开(公告)日：2009-04-07
申请号：US10413024
申请日：2003-04-14
申请人： Robert S. Cooper , Jason Hucks , Derek Sanders , Jeff McElroy , Jeeth Garageshwara , Richard Ulmer
发明人： Robert S. Cooper , Jason Hucks , Derek Sanders , Jeff McElroy , Jeeth Garageshwara , Richard Ulmer
CPC分类号： H04M1/72583 , H04M1/57 , H04M1/64 , H04M1/663 , H04M1/72566
摘要： A call handling system includes a call handling device arranged between a user's phone and a telephone network. The call handling device detects an incoming call to the user's phone and forwards a message to the user including information about the incoming call to a mobile device held by a user over a two-way interface. Furthermore, the call handling device allows the user to send instructions regarding how to handle the call from the mobile device over the two-way interface.
摘要翻译： 呼叫处理系统包括布置在用户的电话和电话网之间的呼叫处理装置。 呼叫处理设备检测到对用户电话的呼入，并向用户转发消息，包括关于通过双向接口由用户持有的移动设备的呼入的信息。 此外，呼叫处理设备允许用户通过双向接口发送关于如何处理来自移动设备的呼叫的指令。
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公开(公告)号：US08000453B2
公开(公告)日：2011-08-16
申请号：US12053229
申请日：2008-03-21
申请人： Robert S. Cooper , Jeff F. McElroy , Walter Rolandi , Derek Sanders , Richard M. Ulmer , Edward Peebles
发明人： Robert S. Cooper , Jeff F. McElroy , Walter Rolandi , Derek Sanders , Richard M. Ulmer , Edward Peebles
IPC分类号： H04M1/64
摘要： A computer-based virtual assistant includes a virtual assistant application running on a computer capable of receiving human voice communications from a user of a remote user interface and transmitting a vocalization to the remote user interface, the virtual assistant application enabling the user to access email and voicemail messages of the user, the virtual assistant application selecting a responsive action to a verbal query or instruction received from the remote user interface and transmitting a vocalization characterizing the selected responsive action to the remote user interface, and the virtual assistant waiting a predetermined period of time, and if no canceling indication is received from the remote user interface, proceeding to perform the selected responsive action, and if a canceling indication is received from the remote user interface halting the selected responsive action and transmitting a new vocalization to the remote user interface. Also a method of using the virtual assistant.
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公开(公告)号：US07899671B2
公开(公告)日：2011-03-01
申请号：US10772488
申请日：2004-02-05
CPC分类号： G10L15/065
摘要： Systems and techniques for analyzing voice recognition results in order to improve efficiency and accuracy of voice recognition. When a voice activated module undertakes a voice recognition attempt, it invokes a voice recognition module that constructs a list of voice recognition results. The list is analyzed by a results postprocessor that employs information relating to past recognition results and user information to make changes to the list. The results postprocessor may delete results that have been previously rejected during a current recognition transaction and may further alter and reorder the results list based on historical results. The results postprocessor may further alter and reorder the results list based on information relating to the user engaging in the recognition attempt.
摘要翻译： 用于分析语音识别的系统和技术是为了提高语音识别的效率和准确性。 当语音激活模块进行语音识别尝试时，它调用构成语音识别结果列表的语音识别模块。 该列表由结果后处理器分析，后处理器使用与过去的识别结果和用户信息相关的信息来对列表进行更改。 结果后处理器可以删除先前在当前识别交易期间被拒绝的结果，并且可以根据历史结果进一步改变和重新排序结果列表。 结果后处理器可以基于与参与识别尝试的用户有关的信息来进一步改变和重新排列结果列表。
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公开(公告)号：US06757362B1
公开(公告)日：2004-06-29
申请号：US09519075
申请日：2000-03-06
申请人： Robert S. Cooper , Jeff F. McElroy , Walter Rolandi , Derek Sanders , Richard M. Ulmer , Edward Peebles
发明人： Robert S. Cooper , Jeff F. McElroy , Walter Rolandi , Derek Sanders , Richard M. Ulmer , Edward Peebles
IPC分类号： H04M164
摘要： A computer-based virtual assistant the behavior of which can be changed by the user, comprising a voice user interface for inputting information into and receiving information from the virtual assistant by speech, a communications network, a virtual assistant application running on a remote computer, the remote computer being electronically coupled to the user interface via the communications network, wherein the behavior of the virtual assistant changes responsive to user input. A computer-based virtual assistant that also automatically adapts its behavior is disclosed, comprising a voice user interface for inputting information into and receiving information from the virtual assistant by speech, a communications network, a virtual assistant application running on a remote computer, the remote computer being electronically coupled to the user interface via the communications network, wherein the remote computer is programmed to automatically change the behavior of the virtual assistant responsive to input received by the virtual assistant. As detailed below, the virtual assistant adapts to the user in many different ways based on the input the virtual assistant receives. Such input could be user information, such as information about the user's experience, the time between user sessions, the amount of time a user pauses when recording a message, the user's emotional state, whether the user uses words associated with polite discourse, and the amount of time since a user provided input to the virtual assistant during a session.
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公开(公告)号：US07856092B2
公开(公告)日：2010-12-21
申请号：US11451363
申请日：2006-06-13
申请人： Robert S. Cooper , Derek Sanders
发明人： Robert S. Cooper , Derek Sanders
IPC分类号： H04M3/42
CPC分类号： H04L51/066 , H04L51/30 , H04M3/493 , H04M3/533 , H04M3/56 , H04M2203/4536
摘要： A method of handling an interrupted call on a communication terminal, which includes updating a task model table including a plurality of informational fields related to a task performed during a call placed on the terminal, and restarting the task at a location corresponding to where the task stopped executing when the call was interrupted using the informational fields in the task model table.
摘要翻译： 一种在通信终端处理中断呼叫的方法，其包括更新包括与在终端上的呼叫中执行的任务相关的多个信息字段的任务模型表，以及在与该任务相对应的位置重新开始任务 当使用任务模型表中的信息字段中断呼叫时，停止执行。
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公开(公告)号：US20090018839A1
公开(公告)日：2009-01-15
申请号：US12235860
申请日：2008-09-23
IPC分类号： G10L13/08
摘要： A computer-based virtual assistant includes a virtual assistant application running on a computer capable of receiving human voice communications from a user of a remote user interface and transmitting a vocalization to the remote user interface, the virtual assistant application enabling the user to access email and voicemail messages of the user, the virtual assistant application selecting a responsive action to a verbal query or instruction received from the remote user interface and transmitting a vocalization characterizing the selected responsive action to the remote user interface, and the virtual assistant waiting a predetermined period of time, and if no canceling indication is received from the remote user interface, proceeding to perform the selected responsive action, and if a canceling indication is received from the remote user interface halting the selected responsive action and transmitting a new vocalization to the remote user interface. Also a method of using the virtual assistant.
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公开(公告)号：US20090018834A1
公开(公告)日：2009-01-15
申请号：US12235840
申请日：2008-09-23
IPC分类号： G10L15/18
摘要： A computer-based virtual assistant includes a virtual assistant application running on a computer capable of receiving human voice communications from a user of a remote user interface and transmitting a vocalization to the remote user interface, the virtual assistant application enabling the user to access email and voicemail messages of the user, the virtual assistant application selecting a responsive action to a verbal query or instruction received from the remote user interface and transmitting a vocalization characterizing the selected responsive action to the remote user interface, and the virtual assistant waiting a predetermined period of time, and if no canceling indication is received from the remote user interface, proceeding to perform the selected responsive action, and if a canceling indication is received from the remote user interface halting the selected responsive action and transmitting a new vocalization to the remote user interface. Also a method of using the virtual assistant.
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公开(公告)号：US06466654B1
公开(公告)日：2002-10-15
申请号：US09519217
申请日：2000-03-06
IPC分类号： H04M164
摘要： A computer based method for performing a command via a voice user interface on a subset of objects. The subset is selected from a set of objects, each having an object type. At least one taggable field is associated with the object type and has a corresponding value. The set of objects is stored in the computer memory. An utterance is received from the user and includes a command, an object type selection, a taggable field selection, and a value for the taggable field. Responsive to the utterance, at least one object is retrieved from the set of objects, the object of the type selected by the user and having a value in the taggable field selection that matches the taggable field value received from the user. The command is performed on the object. The object consists of text which is converted to voice output.
摘要翻译： 一种用于通过对象子集上的语音用户界面执行命令的基于计算机的方法。 该子集是从一组对象中选择的，每个对象具有一个对象类型。 至少一个可标记字段与对象类型相关联，并具有相应的值。 对象集合存储在计算机内存中。 从用户接收到话语，并且包括命令，对象类型选择，可标记字段选择和可标注字段的值。 响应于话语，从用户选择的类型的对象集合中检索至少一个对象，并且具有与从用户接收到的可标记字段值相匹配的可标记字段选择中的值。 该命令在对象上执行。 该对象由转换为语音输出的文本组成。
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9.发明授权Methods and apparatus for context and experience sensitive prompting in voice applications 有权语音应用中的语境和体验敏感提示的方法和设备公开(公告)号：US07742580B2
公开(公告)日：2010-06-22
申请号：US10772829
申请日：2004-02-05
CPC分类号： G10L15/22 , G10L2015/227 , G10L2015/228
摘要： Systems and techniques for improved user prompting. A system according to one aspect of the invention includes a central server hosting various modules providing services to users. The modules suitably employ voice recognition in order to interpret user inputs. Each module has access to user information that includes information indicating the user's experience with each function of each module. When a module needs to issue a prompt to the user, it retrieves and examines the user information to determine the user's experience with the module and function. Suitably, each module is operative to categorize a user as belonging to an experience category, such as novice, intermediate and expert based on the user's level of experience with the function. The module selects a prompt associated with the user's level of experience with the function and presents it to the user.
摘要翻译： 改进用户提示的系统和技术。 根据本发明的一个方面的系统包括托管向用户提供服务的各种模块的中央服务器。 模块适合采用语音识别来解释用户输入。 每个模块都可以访问用户信息，其中包括指示每个模块的每个功能的用户体验的信息。 当模块需要向用户发出提示时，它将检索和检查用户信息，以确定用户对模块和功能的体验。 适当地，每个模块可操作地基于用户的功能经验水平将用户归类为属于体验类别，诸如新手，中间和专家。 该模块选择与该用户的用户体验级别相关联的提示并将其呈现给用户。
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公开(公告)号：US20080201306A1
公开(公告)日：2008-08-21
申请号：US12053229
申请日：2008-03-21
申请人： Robert S. Cooper , Jeff F. McElroy , Walter Rolandi , Derek Sanders , Richard M. Ulmer , Edward Peebles
发明人： Robert S. Cooper , Jeff F. McElroy , Walter Rolandi , Derek Sanders , Richard M. Ulmer , Edward Peebles
IPC分类号： G06F17/30
摘要： A computer-based virtual assistant includes a virtual assistant application running on a computer capable of receiving human voice communications from a user of a remote user interface and transmitting a vocalization to the remote user interface, the virtual assistant application enabling the user to access email and voicemail messages of the user, the virtual assistant application selecting a responsive action to a verbal query or instruction received from the remote user interface and transmitting a vocalization characterizing the selected responsive action to the remote user interface, and the virtual assistant waiting a predetermined period of time, and if no canceling indication is received from the remote user interface, proceeding to perform the selected responsive action, and if a canceling indication is received from the remote user interface halting the selected responsive action and transmitting a new vocalization to the remote user interface. Also a method of using the virtual assistant.
摘要翻译： 基于计算机的虚拟助理包括在计算机上运行的虚拟助理应用程序，其能够从远程用户界面的用户接收人语音通信，并向远程用户界面发送发声，所述虚拟助理应用使得用户能够访问电子邮件和 所述虚拟助理应用程序选择对从所述远程用户界面接收到的语言查询或指令的响应动作，以及将表征所选择的响应动作的发声发送到所述远程用户界面，以及所述虚拟助理等待所述远程用户界面的预定时段 并且如果没有从远程用户界面接收到取消指示，则继续执行所选择的响应动作，并且如果从远程用户界面接收到取消指示，停止所选择的响应动作并向远程用户界面发送新的发声 。 还有一种使用虚拟助手的方法。
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