公开(公告)号：US11829577B2

公开(公告)日：2023-11-28

申请号：US17526354

申请日：2021-11-15

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Ivan D. Hall ,  Billy Simonovich ,  Michelle Delynn Adler ,  Jose Gonzalez ,  Eric Skaggs ,  Nicole LeClair ,  Andrea Foster ,  Jason Beckman ,  Josh Schumann ,  Kevin Scott Lenz ,  Ritesh Saraf ,  Eric Brown

IPC: G06F3/048 ,  G06F3/0482 ,  G06N20/00 ,  G07C5/00 ,  G08G1/00 ,  G06F3/01

CPC classification number: G06F3/0482 ,  G06N20/00 ,  G07C5/008 ,  G08G1/205

Abstract: A computer-implemented method for dynamic, data-driven consolidation of user interface interactions requesting roadside assistance. The method includes identifying a data objective requiring user data, accessing user data, and determining whether the user data satisfies a confidence threshold. Based at least in part on the confidence threshold determination, one of a first data objective representation and a second data objective representation is displayed. A request for roadside assistance—following satisfaction of the confidence threshold—is also issued.

公开(公告)号：US20220147531A1

公开(公告)日：2022-05-12

申请号：US17526354

申请日：2021-11-15

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Ivan D. Hall ,  Billy Simonovich ,  Michelle Delynn Adler ,  Jose Gonzalez ,  Eric Skaggs ,  Nicole LeClair ,  Andrea Foster ,  Jason Beckman ,  Josh Schumann ,  Kevin Scott Lenz ,  Ritesh Saraf ,  Eric Brown

IPC: G06F16/2457 ,  G06Q50/30 ,  G06F9/54

Abstract: A computer-implemented method for dynamic, data-driven consolidation of user interface interactions requesting roadside assistance. The method includes identifying a data objective requiring user data, accessing user data, and determining whether the user data satisfies a confidence threshold. Based at least in part on the confidence threshold determination, one of a first data objective representation and a second data objective representation is displayed. A request for roadside assistance—following satisfaction of the confidence threshold—is also issued.

公开(公告)号：US11204682B1

公开(公告)日：2021-12-21

申请号：US16173555

申请日：2018-10-29

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Ivan D. Hall ,  Billy Simonovich ,  Michelle Delynn Adler ,  Jose Gonzalez ,  Eric Skaggs ,  Nicole LeClair ,  Andrea Foster ,  Jason Beckman ,  Josh Schumann ,  Kevin Scott Lenz ,  Ritesh Saraf ,  Eric Brown

IPC: G06F3/00 ,  G06F3/0482 ,  G06N20/00 ,  G07C5/00 ,  G08G1/00 ,  G06F3/01

Abstract: A computer-implemented method for dynamic, data-driven consolidation of user interface interactions requesting roadside assistance. The method includes identifying a data objective requiring user data, accessing user data, and determining whether the user data satisfies a confidence threshold. Based at least in part on the confidence threshold determination, one of a first data objective representation and a second data objective representation is displayed. A request for roadside assistance—following satisfaction of the confidence threshold—is also issued.

公开(公告)号：US12244653B2

公开(公告)日：2025-03-04

申请号：US18205697

申请日：2023-06-05

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amit Gupta ,  Ritesh Saraf

IPC: G06F15/16 ,  H04L65/1069 ,  H04L65/1095

Abstract: Techniques described herein relate to inter-channel transfer at an automated contact center, in order to transfer communication sessions from a first channel to a second channel. In addition to channel transfer operations, communication session context data can be transferred from the first channel to the second channel and a communication session summary can be generated and provided to second channel devices. Furthermore, a communication session can be loaded in a second channel queue based on the communication session via the first channel.

公开(公告)号：US20240406221A1

公开(公告)日：2024-12-05

申请号：US18205697

申请日：2023-06-05

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amit Gupta ,  Ritesh Saraf

IPC: H04L65/1069 ,  H04L65/1095

Abstract: Techniques described herein relate to inter-channel transfer at an automated contact center, in order to transfer communication sessions from a first channel to a second channel. In addition to channel transfer operations, communication session context data can be transferred from the first channel to the second channel and a communication session summary can be generated and provided to second channel devices. Furthermore, a communication session can be loaded in a second channel queue based on the communication session via the first channel.