公开(公告)号：US20250087027A1

公开(公告)日：2025-03-13

申请号：US18394819

申请日：2023-12-22

Applicant: Salesforce, Inc.

Inventor： Sundar Ram Vedula ,  Rajdeep Dua ,  Mritunjay Kumar ,  Divya Rai ,  Rakesh Mondal ,  Nimesh Gupta

IPC: G07C5/00 ,  B60R16/023 ,  G05B23/02 ,  G06Q30/01 ,  G08B21/18

Abstract: A machine learning model hosted on a cloud platform may be used to proactively predict if a maintenance procedure should be performed for a vehicle. In some examples, to support the prediction, the machine learning model may be connected to a different cloud platform that includes a customer relationship management (CRM) system and receives data from sensors of the vehicle. As such, the cloud platform with the CRM data may transmit the CRM data and the sensor data of the vehicle to the cloud platform hosting the machine learning model to aid in generating the maintenance procedure predictions. Further, the maintenance procedure predictions may also include the generation of a prediction score associated with a maintenance procedure. In some examples, the prediction score may satisfy a prediction score threshold, thus a notification may be transmitted to a computing device that indicates the maintenance procedure to be performed for the vehicle.