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公开(公告)号：US11507462B2
公开(公告)日：2022-11-22
申请号：US16702095
申请日：2019-12-03
申请人： salesforce.com, inc.
发明人： Mark F. Wilding
摘要： Techniques are disclosed relating to automated operations management. In various embodiments, a computer system accesses operational information that defines commands for an operational scenario and accesses blueprints that describe operational entities in a target computer environment related to the operational scenario. The computer system implements the operational scenario for the target computer environment. The implementing may include executing a hierarchy of controller modules that include an orchestrator controller module at a top level of the hierarchy that is executable to carry out the commands by issuing instructions to controller modules at a next level. The controller modules may be executable to manage the operational entities according to the blueprints to complete the operational scenario. In various embodiments, the computer system includes additional features such as an application programming interface (API), a remote routing engine, a workflow engine, a reasoning engine, a security engine, and a testing engine.
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公开(公告)号：US11422894B2
公开(公告)日：2022-08-23
申请号：US16702066
申请日：2019-12-03
申请人： salesforce.com, inc.
发明人： Mark F. Wilding
摘要： Techniques are disclosed relating to automated operations management. In various embodiments, a computer system accesses operational information that defines commands for an operational scenario and accesses blueprints that describe operational entities in a target computer environment related to the operational scenario. The computer system implements the operational scenario for the target computer environment. The implementing may include executing a hierarchy of controller modules that include an orchestrator controller module at top level of the hierarchy that is executable to carry out the commands by issuing instructions to controller modules at a next level. The controller modules may be executable to manage the operational entities according to the blueprints to complete the operational scenario. In various embodiments, the computer system includes additional features such as an application programming interface (API), a remote routing engine, a workflow engine, a reasoning engine, a security engine, and a testing engine.
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公开(公告)号：US20220138175A1
公开(公告)日：2022-05-05
申请号：US17089355
申请日：2020-11-04
申请人： salesforce.com, inc.
摘要： Techniques are disclosed relating to lock wait tracing. A computer system may operate a database that includes a lockable object. The computer may maintain a lock wait queue that stores an indication of processes waiting to acquire a lock on the lockable object. The computer system may store trace records for those processes that, upon releasing a respective lock on the lockable object when another process is waiting in the lock wait queue, have been in contention for the respective lock for over a threshold amount of time. The computer system may present ones of the trace records that identify a timeline that is usable to determine a set of processes that contributed to a delay in a process acquiring a lock on the lockable object.
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公开(公告)号：US20200174832A1
公开(公告)日：2020-06-04
申请号：US16702066
申请日：2019-12-03
申请人： salesforce.com, inc.
发明人： Mark F. Wilding
摘要： Techniques are disclosed relating to automated operations management. In various embodiments, a computer system accesses operational information that defines commands for an operational scenario and accesses blueprints that describe operational entities in a target computer environment related to the operational scenario. The computer system implements the operational scenario for the target computer environment. The implementing may include executing a hierarchy of controller modules that include an orchestrator controller module at top level of the hierarchy that is executable to carry out the commands by issuing instructions to controller modules at a next level. The controller modules may be executable to manage the operational entities according to the blueprints to complete the operational scenario. In various embodiments, the computer system includes additional features such as an application programming interface (API), a remote routing engine, a workflow engine, a reasoning engine, a security engine, and a testing engine.
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公开(公告)号：US20230073909A1
公开(公告)日：2023-03-09
申请号：US18055489
申请日：2022-11-15
申请人： Salesforce.com, Inc.
发明人： Mark F. Wilding
摘要： Techniques are disclosed relating to automated operations management. In various embodiments, a computer system accesses operational information that defines commands for an operational scenario and accesses blueprints that describe operational entities in a target computer environment related to the operational scenario. The computer system implements the operational scenario for the target computer environment. The implementing may include executing a hierarchy of controller modules that include an orchestrator controller module at top level of the hierarchy that is executable to carry out the commands by issuing instructions to controller modules at a next level. The controller modules may be executable to manage the operational entities according to the blueprints to complete the operational scenario. In various embodiments, the computer system includes additional features such as an application programming interface (API), a remote routing engine, a workflow engine, a reasoning engine, a security engine, and a testing engine.
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公开(公告)号：US11144398B2
公开(公告)日：2021-10-12
申请号：US16702129
申请日：2019-12-03
申请人： salesforce.com, inc.
发明人： Mark F. Wilding
IPC分类号： G06F9/44 , G06F11/14 , G06F8/60 , G06F9/48 , G06F9/54 , G06F11/36 , G06F16/23 , G06F21/51 , G06F21/54
摘要： Techniques are disclosed relating to automated operations management. In various embodiments, a computer system accesses operational information that defines commands for an operational scenario and accesses blueprints that describe operational entities in a target computer environment related to the operational scenario. The computer system implements the operational scenario for the target computer environment. The implementing may include executing a hierarchy of controller modules that include an orchestrator controller module at top level of the hierarchy that is executable to carry out the commands by issuing instructions to controller modules at a next level. The controller modules may be executable to manage the operational entities according to the blueprints to complete the operational scenario. In various embodiments, the computer system includes additional features such as an application programming interface (API), a remote routing engine, a workflow engine, a reasoning engine, a security engine, and a testing engine.
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公开(公告)号：US20200174852A1
公开(公告)日：2020-06-04
申请号：US16702084
申请日：2019-12-03
申请人： salesforce.com, inc.
发明人： Mark F. Wilding
摘要： Techniques are disclosed relating to automated operations management. In various embodiments, a computer system accesses operational information that defines commands for an operational scenario and accesses blueprints that describe operational entities in a target computer environment related to the operational scenario. The computer system implements the operational scenario for the target computer environment. The implementing may include executing a hierarchy of controller modules that include an orchestrator controller module at top level of the hierarchy that is executable to carry out the commands by issuing instructions to controller modules at a next level. The controller modules may be executable to manage the operational entities according to the blueprints to complete the operational scenario. In various embodiments, the computer system includes additional features such as an application programming interface (API), a remote routing engine, a workflow engine, a reasoning engine, a security engine, and a testing engine.
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公开(公告)号：US20200174834A1
公开(公告)日：2020-06-04
申请号：US16702106
申请日：2019-12-03
申请人： salesforce.com, inc.
发明人： Mark F. Wilding
摘要： Techniques are disclosed relating to automated operations management. In various embodiments, a computer system accesses operational information that defines commands for an operational scenario and accesses blueprints that describe operational entities in a target computer environment related to the operational scenario. The computer system implements the operational scenario for the target computer environment. The implementing may include executing a hierarchy of controller modules that include an orchestrator controller module at top level of the hierarchy that is executable to carry out the commands by issuing instructions to controller modules at a next level. The controller modules may be executable to manage the operational entities according to the blueprints to complete the operational scenario. In various embodiments, the computer system includes additional features such as an application programming interface (API), a remote routing engine, a workflow engine, a reasoning engine, a security engine, and a testing engine.
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公开(公告)号：US20230004432A1
公开(公告)日：2023-01-05
申请号：US17364338
申请日：2021-06-30
申请人： salesforce.com, inc.
发明人： Mark F. Wilding
摘要： Techniques are disclosed relating to monitoring behavior of a computing system shared by multiple tenants. In some embodiments, a computer cluster is maintained that hosts containers accessible to a plurality of tenants of the computer cluster. First telemetry data collected about a particular one of the plurality of tenants is received from a container hosted at a first of a plurality of servers of the computer cluster. The first telemetry data identifies the particular tenant's consumption of a resource provided by the container. In response to the computer cluster migrating the container from the first server to a second of the plurality of servers, second telemetry data collected about the particular tenant's consumption of the resource is received from the migrated container hosted at the second server. An analysis is performed of the first and second telemetry data to identify whether the particular tenant's consumption of the resource has changed.
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公开(公告)号：US20200175157A1
公开(公告)日：2020-06-04
申请号：US16702117
申请日：2019-12-03
申请人： salesforce.com, inc.
发明人： Mark F. Wilding
摘要： Techniques are disclosed relating to automated operations management. In various embodiments, a computer system accesses operational information that defines commands for an operational scenario and accesses blueprints that describe operational entities in a target computer environment related to the operational scenario. The computer system implements the operational scenario for the target computer environment. The implementing may include executing a hierarchy of controller modules that include an orchestrator controller module at top level of the hierarchy that is executable to carry out the commands by issuing instructions to controller modules at a next level. The controller modules may be executable to manage the operational entities according to the blueprints to complete the operational scenario. In various embodiments, the computer system includes additional features such as an application programming interface (API), a remote routing engine, a workflow engine, a reasoning engine, a security engine, and a testing engine.
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