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公开(公告)号：US20230038497A1
公开(公告)日：2023-02-09
申请号：US17412056
申请日：2021-08-25
申请人： Salesforce.com, Inc.
摘要： A request may be received to access a digital asset uniquely identified by an identifier within an on-demand database system configured to provide computing services to a plurality of entities via the internet. Ownership of the digital asset may be determined based on ownership of a designated smart contract recorded in a public trust ledger. A plurality of related smart contracts recorded in the public trust ledger may be identified. Each of the related smart contracts may be linked with the designated smart contract. Two or more of the smart contracts may each include a respective one or more non-fungible tokens related to the digital asset. A respective state for two or more of a plurality of modifiable values may be determined. Each of the modifiable values may be being stored within a respective one of the plurality of related smart contracts within the public trust ledger.
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公开(公告)号：US20220358462A1
公开(公告)日：2022-11-10
申请号：US17315844
申请日：2021-05-10
申请人： salesforce.com, inc.
IPC分类号： G06Q10/10 , G06F16/9535 , G06F16/955 , G06F16/9538
摘要： Providing expert help to a user comprises providing an application for execution on a mobile device of the user associated with an entity. A computer receives entity rules from the entity, the entity rules include a definition of how communication channels are created. The entity rules are stored in a rules database in association with the user. A help request initiated by the user through the application program and sent by the mobile device, the help request comprising a current context of the user comprising a user ID and a task ID of a current task. Using the entity rules, the current context is transformed into search parameters that are used to search a knowledge repository for experts having profiles that match the current context of the user. The entity rules are used to automatically create a communication channel between the user and the experts matching the current context.
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公开(公告)号：US20230239348A1
公开(公告)日：2023-07-27
申请号：US17648865
申请日：2022-01-25
申请人： Salesforce.com, Inc.
IPC分类号： H04L67/1074 , H04L9/32 , H04L9/00
CPC分类号： H04L67/1074 , H04L9/3213 , H04L9/50 , H04L2209/56 , H04L2209/603
摘要： A request to present digital content at a client machine associated with a designated network identifier may be received. For each of a plurality of preference characteristics, a respective characteristic query message may be transmitted via a network to a respective plurality of identity nodes via a gossip communication protocol defining a peer-to-peer procedure for transmitting information among the plurality of identity nodes. For each of the plurality of preference characteristics, a respective preference identification response message that includes a respective preference value corresponding with the respective preference characteristic may be received. The designated network identifier may be stored in a trust ledger shared among the plurality of identity nodes. A digital content item may be selected based at least in part on the preference values.
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公开(公告)号：US20220245560A1
公开(公告)日：2022-08-04
申请号：US17162341
申请日：2021-01-29
申请人： Salesforce.com, Inc.
发明人： Puneet DHALIWAL , Niv GARBER , D. Dustin BREESE , Prithvi Krishnan PADMANABHAN , Kara CARRERI , Rahul MEHTA , Raghav ABBOY , Yongbo ZUO , Abraham REYES
摘要： Described herein are systems, apparatus, methods and computer program products configured to provide tracking and/or status updates for on-site service personnel. Geofences may be utilized to provide for automated updates to a customer. Additionally, tracking links and other communications may be provided to the customer to allow for improved communications with on-site service personnel.
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公开(公告)号：US20230237190A1
公开(公告)日：2023-07-27
申请号：US17648862
申请日：2022-01-25
申请人： Salesforce.com, inc.
CPC分类号： G06F21/6245 , G06Q30/016 , G06T19/003 , G06T2219/024
摘要： A request to contact a service provider may be received from a client machine. The request may be associated with an identity claim and including a service identifier. The identity claim may be validated via a distributed identity service that includes a plurality of identity nodes in communication via a network. Validating the identity claim may include determining a designated network identifier associated with a distributed identity account shared among the plurality of identity nodes. A service query that includes the service identifier and the designated network identifier may be sent to a plurality of customer relations management services. A communication session may be established between a service provider remote computing system and the client machine. The service provider may store customer relations management information at a designated one of the plurality of customer relations management services.
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公开(公告)号：US20230085481A1
公开(公告)日：2023-03-16
申请号：US17517541
申请日：2021-11-02
申请人： Salesforce.com, Inc.
摘要： A first message indicating that a first digital token created within an on-demand database system and recorded in a public trust ledger external to the on-demand database system has been transferred from a first party within the public trust ledger to a second party within the public trust ledger may be received. The on-demand database system may communicate with the public trust ledger to add a wallet account as a secondary owner to a smart contract that includes a second digital token. The smart contract may identify one or more conditions for transferring the second digital token to the second party. A second message identifying the second digital token may be transmitted to the second party within the public trust ledger.
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公开(公告)号：US20230045056A1
公开(公告)日：2023-02-09
申请号：US17410376
申请日：2021-08-24
申请人： Salesforce.com, Inc.
摘要： A request may be received to transfer from a first entity to a second entity a right related to a digital asset stored in an on-demand database system. The on-demand database system may provide computing services to a plurality of entities via the internet. A token associated with the digital asset may be identified. The token may being included in a smart contract recorded within a distributed trust ledger and may be owned by a first distributed trust ledger account. The smart contract may be executed within the distributed trust ledger to record a transfer of the token from the first distributed trust ledger account to a second distributed trust ledger account. The on-demand database system may be updated to include one or more database entries reflecting the recorded transfer.
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公开(公告)号：US20230245038A1
公开(公告)日：2023-08-03
申请号：US17649497
申请日：2022-01-31
申请人： Salesforce.com, inc.
发明人： Prithvi Krishnan PADMANABHAN , Yung CHEN , Reshma Vasant DIXIT , Dai Duong DOAN , Puneet DHALIWAL
IPC分类号： G06Q10/08
CPC分类号： G06Q10/0833 , G06Q10/087 , G06Q10/0835
摘要： Some implementations of the disclosed systems, apparatus, methods and computer program products provide for shipping management of serialized products. In various embodiments, a product transfer record may be created to track the movement of a group of serialized items of a product from one location to another. A product transfer state may be provided for each of the serialized products within the transfer record. The product transfer state may then be updated to match the status of the transfer of the serialized item.
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公开(公告)号：US20230080808A1
公开(公告)日：2023-03-16
申请号：US17517543
申请日：2021-11-02
申请人： Salesforce.com, Inc.
摘要： A request to perform an action related to a smart contract recorded on a public trust ledger external to the database system may be received via a communication interface at a database system. The request may authenticate a designated database system account. A determination may be made as to whether the designated database system account is authorized to perform the action by accessing definition information for a public trust ledger synthetic party identifying a plurality of database system accounts authorized to perform one or more actions related to the smart contract. The database system may communicate with a token exchange to perform the action by executing the smart contract when it is determined that the designated database system account is authorized to perform the action.
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公开(公告)号：US20230043731A1
公开(公告)日：2023-02-09
申请号：US17410366
申请日：2021-08-24
申请人： Salesforce.com, Inc.
摘要： Techniques and mechanisms described herein relate to a database system. A digital asset referenced in one or more database tables within an on-demand database system accessible to a plurality of entities may be identified. The digital asset may be owned by a first one of the plurality of entities. A smart contract that includes a token identifying the digital asset may be generated. The smart contract may be recorded within a distributed trust ledger. The token may be owned by a first account within the distributed trust ledger. The on-demand database system may include a correspondence linking the first entity with the first account. The on-demand database system may be updated to include a reference linking the digital asset with the token.
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