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公开(公告)号:US11573808B2
公开(公告)日:2023-02-07
申请号:US16919152
申请日:2020-07-02
Applicant: salesforce.com, inc.
Inventor: Eugene Lee Lew
IPC: H04L67/53 , H04L67/01 , H04L51/18 , H04L51/046 , G06F16/9538 , G06F16/9535 , G06F9/451 , G06F3/0482 , G06Q30/00 , G06Q10/10
Abstract: Implementations of the disclosed subject matter provide outputting an integrated interface to be displayed in a browser including a text-based interface of an application and an interface for a virtual mobile device separate from the text-based interface, where the virtual mobile device emulates operations and a user interface of a specific type of hardware mobile device. An indication of a communication may be received from a mobile device. A customer name associated with the mobile device may be obtained based on at least one of a certificate that includes the customer name retrieved by the server from a third party server, and a database record that includes the customer name that is retrieved by the server from a database. The obtained customer name may be displayed on the virtual mobile device portion of the integrated interface in association with the communication from the mobile device of the customer.
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公开(公告)号:US20220004403A1
公开(公告)日:2022-01-06
申请号:US16919152
申请日:2020-07-02
Applicant: salesforce.com, inc.
Inventor: Eugene Lee Lew
IPC: G06F9/451 , G06F16/9535 , G06F16/9538 , G06Q30/00 , G06Q10/10 , H04L29/08 , H04L29/06
Abstract: Implementations of the disclosed subject matter provide outputting an integrated interface to be displayed in a browser including a text-based interface of an application and an interface for a virtual mobile device separate from the text-based interface, where the virtual mobile device emulates operations and a user interface of a specific type of hardware mobile device. An indication of a communication may be received from a mobile device. A customer name associated with the mobile device may be obtained based on at least one of a certificate that includes the customer name retrieved by the server from a third party server, and a database record that includes the customer name that is retrieved by the server from a database. The obtained customer name may be displayed on the virtual mobile device portion of the integrated interface in association with the communication from the mobile device of the customer.
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3.
公开(公告)号:US20200036674A1
公开(公告)日:2020-01-30
申请号:US16441414
申请日:2019-06-14
Applicant: salesforce.com, inc.
Inventor: Eugene Lee Lew
Abstract: A system and method and enables using a mobile number in conjunction with a non-telephony internet connected device. The system also facilitates SMS communication with Internet of Things devices and SMS communication in conjunction with over-the-top (OTT) services.
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公开(公告)号:US20180097756A1
公开(公告)日:2018-04-05
申请号:US15713679
申请日:2017-09-24
Applicant: SALESFORCE.COM, INC.
Inventor: Eugene Lee Lew
CPC classification number: H04L51/066 , G06F17/289 , G06Q30/01 , H04L51/14 , H04L51/30 , H04L51/32 , H04L51/36 , H04L63/0428 , H04L63/08
Abstract: A method and system enables communications with a CRM system via SMS/MMS and OTT messaging systems and formats.
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公开(公告)号:US10348671B2
公开(公告)日:2019-07-09
申请号:US15646263
申请日:2017-07-11
Applicant: SALESFORCE.COM, INC.
Inventor: Eugene Lee Lew
Abstract: A system and method and enables using a mobile number in conjunction with a non-telephony internet connected device. The system also facilitates SMS communication with Internet of Things devices and SMS communication in conjunction with over-the-top (OTT) services.
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6.
公开(公告)号:US20180013715A1
公开(公告)日:2018-01-11
申请号:US15646263
申请日:2017-07-11
Applicant: SALESFORCE.COM, INC.
Inventor: Eugene Lee Lew
CPC classification number: H04L51/38 , H04L51/066 , H04L51/18 , H04L51/32 , H04L51/36 , H04L67/025 , H04M3/42382 , H04M3/53 , H04M3/5322 , H04M2201/40 , H04W4/12
Abstract: A system and method and enables using a mobile number in conjunction with a non-telephony internet connected device. The system also facilitates SMS communication with Internet of Things devices and SMS communication in conjunction with over-the-top (OTT) services.
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公开(公告)号:US20210133760A1
公开(公告)日:2021-05-06
申请号:US16670164
申请日:2019-10-31
Applicant: salesforce.com, inc.
Inventor: Eugene Lee Lew
Abstract: A computing system can provide multi-factor authentication. In the system, a second entity can receive a request from a first entity via a network to transfer a user transaction from the second entity to the first entity. The system can extract a user ID from the request. The user ID can be linked to an identity of the user in a computerized user management system of the first entity. The system can determine that the user ID is valid and assigned to a user. The system can determine that the user is authorized to transfer the transaction to the first entity and cause a code to be provided to the second entity and to the user in response. The system can receive an indication that the second entity confirmed receipt of the code by the user and receive the user transaction at the first entity in response.
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8.
公开(公告)号:US20200220837A1
公开(公告)日:2020-07-09
申请号:US16818034
申请日:2020-03-13
Applicant: Salesforce.com, inc.
Inventor: Eugene Lee Lew
Abstract: A system and method and enables using a mobile number in conjunction with a non-telephony internet connected device. The system also facilitates SMS communication with Internet of Things devices and SMS communication in conjunction with over-the-top (OTT) services.
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公开(公告)号:US10064049B1
公开(公告)日:2018-08-28
申请号:US15389541
申请日:2016-12-23
Applicant: SALESFORCE.COM, INC.
Inventor: Eugene Lee Lew , Vasileios John Gianoukos
CPC classification number: H04W8/28 , G06Q10/107 , G06Q50/01 , H04L29/12896 , H04L51/28 , H04L51/36 , H04L51/38 , H04L61/106 , H04L61/1505 , H04L61/3085 , H04L61/605 , H04L63/0272 , H04M1/2478 , H04M3/42331 , H04W4/14 , H04W4/21 , H04W8/26 , H04W12/001 , H04W60/00 , H04W76/10
Abstract: A messaging hub provides communication services for user devices associated with an enterprise office telephone number. The messaging hub establishes a secure connection between the messaging hub local SMSC/MMSC and a data adapter of a unified communications service, provision the enterprise office telephone number for use in a global SMS/MMS network and delivers messages addressed to the enterprise office telephone number to selected user devices.
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