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    SYSTEMS AND METHODS FOR AUTOMATIC SUGGESTIONS IN A RELATIONSHIP MANAGEMENT SYSTEM
    2.
    发明申请
    SYSTEMS AND METHODS FOR AUTOMATIC SUGGESTIONS IN A RELATIONSHIP MANAGEMENT SYSTEM 审中-公开
    关系管理系统自动建议的系统与方法

    公开(公告)号：US20150134389A1

    公开(公告)日：2015-05-14

    申请号：US14080076

    申请日：2013-11-14

    Applicant: salesforce.com, inc.

    Inventor： Kunal Punera ,  Adam Evans ,  Steve Loughlin

    IPC: G06Q10/06 ,  G06N5/04 ,  G06N99/00 ,  G06Q30/00

    CPC classification number: G06Q10/063114 ,  G06Q30/016

    Abstract: A method and apparatus for the automatic suggestion generation in a relationship management system is described. The method may include obtaining an electronic communication associated with one or more users of a relationship management system, where the communication is part of a series of communications in a process managed by the relationship management system. Furthermore, the method may include analyzing content of the electronic communication to determine a suggested future action within the process managed by the relationship management system. The method may also include generating a suggestion by the relationship management system to notify at least one user of the suggested future action, and storing the generated suggestion within a database coupled with the relationship management system.

    Abstract translation: 描述了关系管理系统中的自动建议生成的方法和装置。 该方法可以包括获得与关系管理系统的一个或多个用户相关联的电子通信，其中通信是由关系管理系统管理的过程中的一系列通信的一部分。 此外，该方法可以包括分析电子通信的内容以确定由关系管理系统管理的过程中的建议的未来动作。 该方法还可以包括生成关系管理系统的建议，以通知至少一个用户所建议的将来的动作，以及将生成的建议存储在与关系管理系统相配合的数据库中。

    Systems and methods for automatic suggestions in a relationship management system
    3.
    发明授权
    Systems and methods for automatic suggestions in a relationship management system 有权

    公开(公告)号：US10607165B2

    公开(公告)日：2020-03-31

    申请号：US14080076

    申请日：2013-11-14

    Applicant: salesforce.com, inc.

    Inventor： Kunal Punera ,  Adam Evans ,  Steve Loughlin

    IPC: G06Q10/00 ,  G06Q10/06 ,  G06N5/00 ,  G06Q30/00 ,  G06N20/20 ,  G06N20/00

    Abstract: A method and apparatus for the automatic suggestion generation in a relationship management system is described. The method may include obtaining an electronic communication associated with one or more users of a relationship management system, where the communication is part of a series of communications in a process managed by the relationship management system. Furthermore, the method may include analyzing content of the electronic communication to determine a suggested future action within the process managed by the relationship management system. The method may also include generating a suggestion by the relationship management system to notify at least one user of the suggested future action, and storing the generated suggestion within a database coupled with the relationship management system.

    Systems and methods for tracking and responding to mobile events in a relationship management system
    6.
    发明授权
    Systems and methods for tracking and responding to mobile events in a relationship management system 有权

    公开(公告)号：US10572882B2

    公开(公告)日：2020-02-25

    申请号：US15789905

    申请日：2017-10-20

    Applicant: salesforce.com, inc.

    Inventor： Jason Li ,  Adam Evans ,  Steve Loughlin ,  Patricio Echague

    IPC: H04W4/029 ,  G06Q30/00 ,  H04W8/02 ,  H04W68/04 ,  H04W4/02

    Abstract: A method and apparatus for tracking and responding to mobile events in a relationship management system is described. The method may include detecting a mobile event associated with a user of a relationship management system. Furthermore, the method may include analyzing the mobile event to determine at least one relationship management process associated with the user for which the mobile event is related. The method may also include generating one or more relationship management system notifications for transmission to the mobile device of the user prior to initiation of the mobile event, and generating one or more relationship management suggestions or relationship management system notifications for transmission to the mobile device of the user after a termination of the mobile event.

    Systems and methods for tracking and responding to mobile events in a relationship management system
    8.
    发明授权
    Systems and methods for tracking and responding to mobile events in a relationship management system 有权
    在关系管理系统中跟踪和响应移动事件的系统和方法

    公开(公告)号：US09247051B2

    公开(公告)日：2016-01-26

    申请号：US14193594

    申请日：2014-02-28

    Applicant: salesforce.com, inc.

    Inventor： Jason Li ,  Adam Evans ,  Steve Loughlin ,  Patricio Echague

    IPC: H04M3/42 ,  H04W4/02 ,  H04W4/04

    CPC classification number: H04M3/5158 ,  G06Q30/016 ,  H04M3/2218 ,  H04M3/42348 ,  H04M3/5183 ,  H04W4/02 ,  H04W4/025 ,  H04W4/04 ,  H04W8/02 ,  H04W68/04

    Abstract: A method and apparatus for tracking and responding to mobile events in a relationship management system is described. The method may include detecting a mobile event associated with a user of a relationship management system. Furthermore, the method may include analyzing the mobile event to determine at least one relationship management process associated with the user for which the mobile event is related. The method may also include generating one or more relationship management system notifications for transmission to the mobile device of the user prior to initiation of the mobile event, and generating one or more relationship management suggestions or relationship management system notifications for transmission to the mobile device of the user after a termination of the mobile event.

    Abstract translation: 描述了在关系管理系统中跟踪和响应移动事件的方法和装置。 该方法可以包括检测与关系管理系统的用户相关联的移动事件。 此外，该方法可以包括分析移动事件以确定与移动事件相关的用户相关联的至少一个关系管理过程。 该方法还可以包括在发起移动事件之前生成一个或多个关系管理系统通知以传送给用户的移动设备，以及生成一个或多个关系管理建议或关系管理系统通知，以便传输到移动设备 用户在移动事件终止之后。

    SYSTEMS AND METHODS FOR TRACKING AND RESPONDING TO MOBILE EVENTS IN A RELATIONSHIP MANAGEMENT SYSTEM
    9.
    发明申请
    SYSTEMS AND METHODS FOR TRACKING AND RESPONDING TO MOBILE EVENTS IN A RELATIONSHIP MANAGEMENT SYSTEM 有权
    在关系管理系统中跟踪和回应移动事件的系统和方法

    公开(公告)号：US20150249742A1

    公开(公告)日：2015-09-03

    申请号：US14193594

    申请日：2014-02-28

    Applicant: salesforce.com, inc.

    Inventor： Jason Li ,  Adam Evans ,  Steve Loughlin ,  Patricio Echague

    IPC: H04M3/42 ,  H04W4/02

    CPC classification number: H04M3/5158 ,  G06Q30/016 ,  H04M3/2218 ,  H04M3/42348 ,  H04M3/5183 ,  H04W4/02 ,  H04W4/025 ,  H04W4/04 ,  H04W8/02 ,  H04W68/04

    Abstract: A method and apparatus for tracking and responding to mobile events in a relationship management system is described. The method may include detecting a mobile event associated with a user of a relationship management system. Furthermore, the method may include analyzing the mobile event to determine at least one relationship management process associated with the user for which the mobile event is related. The method may also include generating one or more relationship management system notifications for transmission to the mobile device of the user prior to initiation of the mobile event, and generating one or more relationship management suggestions or relationship management system notifications for transmission to the mobile device of the user after a termination of the mobile event.

    Abstract translation: 描述了在关系管理系统中跟踪和响应移动事件的方法和装置。 该方法可以包括检测与关系管理系统的用户相关联的移动事件。 此外，该方法可以包括分析移动事件以确定与移动事件相关的用户相关联的至少一个关系管理过程。 该方法还可以包括在发起移动事件之前生成一个或多个关系管理系统通知以传送给用户的移动设备，以及生成一个或多个关系管理建议或关系管理系统通知，以便传输到移动设备 用户在移动事件终止之后。

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