中科微点-全球专利检索

  1. Login
  2. Sign Up

Search Results

14 records (took 0.018 seconds)

    Assistant redirection for customer service agent processing
    2.
    发明授权
    Assistant redirection for customer service agent processing 有权

    公开(公告)号：US09723149B2

    公开(公告)日：2017-08-01

    申请号：US14832862

    申请日：2015-08-21

    Applicant: Samsung Electronics Co., Ltd.

    Inventor： Yunsong Meng ,  Doreen Cheng ,  Yongmei Shi ,  Justin Martineau

    IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  G06Q30/02 ,  H04M3/523

    CPC classification number: H04M3/5191 ,  G06Q30/02 ,  H04M3/5233

    Abstract: A method and device for automatic digital customer service agent processing to automatically redirect to a correct channel for assistance. A method includes obtaining communication information based on customer communication iterations. Customer emotion information and customer situation context information is detected based on customer information obtained from one or more devices. Redirection option information is retrieved for a condition corresponding to the customer situation context information from an assistant-redirection knowledge base. The customer situation context information, the communication information, the customer emotion information and the redirection option information are used to determine and to provide a redirection suggestion with a justification, or an answer response.

    COMPUTING SYSTEM WITH ITERATIVE KNOWLEDGE MANAGEMENT MECHANISM AND METHOD OF OPERATION THEREOF
    3.
    发明申请
    COMPUTING SYSTEM WITH ITERATIVE KNOWLEDGE MANAGEMENT MECHANISM AND METHOD OF OPERATION THEREOF 审中-公开
    具有迭代知识管理机制的计算系统及其操作方法

    公开(公告)号：US20140279726A1

    公开(公告)日：2014-09-18

    申请号：US14186309

    申请日：2014-02-21

    Applicant: Samsung Electronics Co., Ltd.

    Inventor： Doreen Cheng ,  Jie Bao ,  Justin Martineau ,  Yunsong Meng

    IPC: G06N5/02

    Abstract: A computing system includes: a control unit configured to operate a knowledge discovery component to extract knowledge from data, operate a knowledge engineering component to perform a knowledge extension or a knowledge evolution on the data or the knowledge; and a user interface, coupled to the communication unit, configured to operate an interface component to interact with the knowledge discovery component and the knowledge engineering component.

    Abstract translation: 计算系统包括：控制单元，被配置为操作知识发现组件以从数据中提取知识，操作知识工程组件以对数据或知识执行知识扩展或知识演进; 以及耦合到所述通信单元的用户界面，被配置为操作接口组件以与所述知识发现组件和所述知识工程组件交互。

    ASSISTANT REDIRECTION FOR CUSTOMER SERVICE AGENT PROCESSING
    4.
    发明申请
    ASSISTANT REDIRECTION FOR CUSTOMER SERVICE AGENT PROCESSING 有权
    客户服务代理处理协助重组

    公开(公告)号：US20170054848A1

    公开(公告)日：2017-02-23

    申请号：US14832862

    申请日：2015-08-21

    Applicant: Samsung Electronics Co., Ltd.

    Inventor： Yunsong Meng ,  Doreen Cheng ,  Yongmei Shi ,  Justin Martineau

    IPC: H04M3/51 ,  H04M3/523

    CPC classification number: H04M3/5191 ,  G06Q30/02 ,  H04M3/5233

    Abstract: A method and device for automatic digital customer service agent processing to automatically redirect to a correct channel for assistance. A method includes obtaining communication information based on customer communication iterations. Customer emotion information and customer situation context information is detected based on customer information obtained from one or more devices. Redirection option information is retrieved for a condition corresponding to the customer situation context information from an assistant-redirection knowledge base. The customer situation context information, the communication information, the customer emotion information and the redirection option information are used to determine and to provide a redirection suggestion with a justification, or an answer response.

    Abstract translation: 一种用于自动数字客户服务代理处理的方法和设备，用于自动重定向到正确的渠道以获得帮助。 一种方法包括基于客户通信迭代获得通信信息。 基于从一个或多个设备获得的客户信息来检测客户情绪信息和客户情况上下文信息。 对于与辅助重定向知识库的客户情况上下文信息相对应的条件，检索重定向选项信息。 用户情况上下文信息，通信信息，客户情绪信息和重定向选项信息用于确定和提供具有理由或应答响应的重定向建议。

    COMPUTING SYSTEM WITH MULTI-CLASS CLASSIFIERS MECHANISM AND METHOD OF OPERATION THEREOF
    5.
    发明申请
    COMPUTING SYSTEM WITH MULTI-CLASS CLASSIFIERS MECHANISM AND METHOD OF OPERATION THEREOF 审中-公开
    具有多级分类机构的计算机系统及其操作方法

    公开(公告)号：US20140229415A1

    公开(公告)日：2014-08-14

    申请号：US14158525

    申请日：2014-01-17

    Applicant: Samsung Electronics Co., Ltd.

    Inventor： Justin Martineau ,  Doreen Cheng

    IPC: G06N5/02

    CPC classification number: G06N20/00

    Abstract: A computing system includes: a first communication unit configured to receive a feature within a data object; and a control unit, coupled to the first communication unit, configured to: calculate a feature weight of the feature for each classes, generate a model vector for each of the classes based on the feature weight, calculate a spread feature score based on the model vector, a spread parameter, or a combination thereof for changing a spread distance amongst a plurality of the feature weight.

    Abstract translation: 计算系统包括：第一通信单元，被配置为接收数据对象内的特征; 以及耦合到所述第一通信单元的控制单元，被配置为：针对每个类别计算所述特征的特征权重，基于所述特征权重为所述类别生成模型向量，基于所述模型来计算扩展特征得分 矢量，扩展参数或其组合，用于改变多个特征权重之间的扩展距离。

    COMPUTING SYSTEM WITH ERROR DETECTION MECHANISM AND METHOD OF OPERATION THEREOF
    7.
    发明申请
    COMPUTING SYSTEM WITH ERROR DETECTION MECHANISM AND METHOD OF OPERATION THEREOF 有权
    具有错误检测机制的计算系统及其操作方法

    公开(公告)号：US20150278285A1

    公开(公告)日：2015-10-01

    申请号：US14230841

    申请日：2014-03-31

    Applicant: Samsung Electronics Co., Ltd.

    Inventor： Yunsong Meng ,  Doreen Cheng

    IPC: G06F17/30

    CPC classification number: G06F17/30371 ,  G06F17/3053 ,  G06F17/30864 ,  G06F17/3097

    Abstract: A system includes: a storage unit configured to receive an input query; and a control unit, coupled to the storage unit, configured to: identify input query components in the input query; detect a query conflict between one or more of the input query components; generate a conflict free query based on the input query components; and generate a query response for the conflict free query for displaying on a device.

    Abstract translation: 系统包括：存储单元，被配置为接收输入查询; 以及耦合到所述存储单元的控制单元，被配置为：识别所述输入查询中的输入查询组件; 检测一个或多个输入查询组件之间的查询冲突; 基于输入查询组件生成无冲突查询; 并为无冲突查询生成查询响应，以便在设备上显示。

    COMPUTING SYSTEM WITH DOMAIN INDEPENDENCE ORIENTATION MECHANISM AND METHOD OF OPERATION THEREOF
    8.
    发明申请
    COMPUTING SYSTEM WITH DOMAIN INDEPENDENCE ORIENTATION MECHANISM AND METHOD OF OPERATION THEREOF 审中-公开
    具有领域独立定位机制的计算系统及其操作方法

    公开(公告)号：US20130304739A1

    公开(公告)日：2013-11-14

    申请号：US13890541

    申请日：2013-05-09

    Applicant: SAMSUNG ELECTRONICS CO., LTD.

    Inventor： Justin Martineau ,  Doreen Cheng

    IPC: G06F17/30

    CPC classification number: G06F16/35 ,  G06F16/353

    Abstract: A computing system includes: a gather module configured to gather a distribution of a class bias score for a feature and across multiple domains; a transformation module, coupled to the gather module, configured to generate a transformation for a characteristic of a domain independence based on the class bias score; and a consolidation module, coupled to the transformation module, configured to compute a domain-independent class-bias score based on the transformation.

    Abstract translation: 计算系统包括：收集模块，被配置为收集特征和跨多个域的分类偏差分数; 耦合到所述收集模块的变换模块，被配置为基于所述类别偏差得分来生成针对域独立性的变换; 以及耦合到所述转换模块的整合模块，被配置为基于所述转换来计算与域无关的类偏差分数。

    MANAGING PERSONAL DIGITAL ASSETS OVER MULTIPLE DEVICES
    9.
    发明申请
    MANAGING PERSONAL DIGITAL ASSETS OVER MULTIPLE DEVICES 有权
    管理多个设备上的个人数字资产

    公开(公告)号：US20130275498A1

    公开(公告)日：2013-10-17

    申请号：US13912119

    申请日：2013-06-06

    Applicant: SAMSUNG ELECTRONICS CO., LTD.

    Inventor： Doreen Cheng ,  Yu Song ,  Swaroop S. Kalasapur ,  Victoria Stavridou-Coleman ,  Jean-Pierre Seifert

    IPC: H04L29/06

    CPC classification number: H04L67/42 ,  G06F17/30032 ,  G06F17/30035 ,  G06F17/30038 ,  G06F17/30053 ,  G06N3/088 ,  G06Q10/06

    Abstract: In a first embodiment of the present invention, a method for managing digital assets of a user over multiple home network-enabled devices, the method comprising: receiving information, from a plurality of home network-enabled personal devices, regarding digital assets accessed by the personal devices, wherein the plurality of personal devices are owned or operated by the user and the information is automatically gathered by each personal device tracking its own usage; storing the information; and providing, to one of the plurality of personal devices, identifications of digital assets accessed by the personal devices by accessing the stored information.

    Abstract translation: 在本发明的第一实施例中，一种用于通过多家庭网络启用的设备管理用户的数字资产的方法，所述方法包括：从多个启用家庭网络的个人设备接收关于由 个人设备，其中所述多个个人设备由用户拥有或操作，并且所述信息由跟踪其自己的使用的每个个人设备自动收集; 存储信息; 以及通过访问所存储的信息来向所述多个个人设备之一提供由个人设备访问的数字资产的标识。

Patent Agency Ranking