公开(公告)号：US20190073215A1

公开(公告)日：2019-03-07

申请号：US15698301

申请日：2017-09-07

Applicant: ServiceNow, Inc.

Inventor： Ivan Garay ,  Royce Davis ,  Clint Sowada

IPC: G06F9/44 ,  G06F17/30

CPC classification number: G06F8/71 ,  G06F8/658 ,  G06F9/44505 ,  G06F16/2358 ,  G06F16/2365 ,  G06Q10/06

Abstract: A system, method, and non-transitory computer-readable storage medium for identifying customization changes have been disclosed. The system comprises a processor and a memory that includes instructions executable by the processor to cause the system to identify a baseline script of a plurality of baseline scripts from a baseline instance that corresponds to a custom script of a plurality of custom scripts from a customized instance. The customized instance is a customized version of the baseline instance. The instructions are executable to cause the system to compare the baseline script to the custom script to identify one or more changes between the baseline script and the custom script, to determine an amount of change using the one or more identified changes, and to generate a graphical user interface that includes an identifier of the baseline script, an identifier of the custom script, and a graphical indication of the amount of change.

公开(公告)号：US11640434B2

公开(公告)日：2023-05-02

申请号：US15491131

申请日：2017-04-19

Applicant: ServiceNow, Inc.

Inventor： Ivan Garay

IPC: G06F16/951 ,  G06N20/00 ,  G06F16/22 ,  G06N5/00

Abstract: A system, method, and non-transitory computer-readable storage medium for identifying resolutions have been disclosed. The system comprises a server device including a memory, a processor, and a network interface. The memory includes instructions executable by the processor to cause the system to record a series of actions associated with a client device and to receive, from the client device, incident data of an incident that is associated with the series of actions. The memory further includes instructions executable by the processor to cause the system to query a database for resolution information based on the series of actions and the incident data and to transmit a message that includes the resolution information to the client device.

公开(公告)号：US10545755B2

公开(公告)日：2020-01-28

申请号：US15698301

申请日：2017-09-07

Applicant: ServiceNow, Inc.

Inventor： Ivan Garay ,  Royce Davis ,  Clint Sowada

IPC: G06F9/44 ,  G06F9/445 ,  G06F8/71 ,  G06F16/23 ,  G06Q10/06

Abstract: A system, method, and non-transitory computer-readable storage medium for identifying customization changes have been disclosed. The system comprises a processor and a memory that includes instructions executable by the processor to cause the system to identify a baseline script of a plurality of baseline scripts from a baseline instance that corresponds to a custom script of a plurality of custom scripts from a customized instance. The customized instance is a customized version of the baseline instance. The instructions are executable to cause the system to compare the baseline script to the custom script to identify one or more changes between the baseline script and the custom script, to determine an amount of change using the one or more identified changes, and to generate a graphical user interface that includes an identifier of the baseline script, an identifier of the custom script, and a graphical indication of the amount of change.

公开(公告)号：US20180307756A1

公开(公告)日：2018-10-25

申请号：US15491131

申请日：2017-04-19

Applicant: ServiceNow, Inc.

Inventor： Ivan Garay

IPC: G06F17/30 ,  G06N99/00

CPC classification number: G06F17/30864 ,  G06F17/30327 ,  G06N99/005

Abstract: A system, method, and non-transitory computer-readable storage medium for identifying resolutions have been disclosed. The system comprises a server device including a memory, a processor, and a network interface. The memory includes instructions executable by the processor to cause the system to record a series of actions associated with a client device and to receive, from the client device, incident data of an incident that is associated with the series of actions. The memory further includes instructions executable by the processor to cause the system to query a database for resolution information based on the series of actions and the incident data and to transmit a message that includes the resolution information to the client device.

公开(公告)号：US11366656B2

公开(公告)日：2022-06-21

申请号：US16741083

申请日：2020-01-13

Applicant: ServiceNow, Inc.

Inventor： Ivan Garay ,  Royce Davis ,  Clint Sowada

IPC: G06F9/44 ,  G06F9/455 ,  G06F9/445 ,  G06F8/71 ,  G06F16/23 ,  G06F8/658 ,  G06Q10/06

Abstract: A system, method, and non-transitory computer-readable storage medium for identifying customization changes have been disclosed. The system comprises a processor and a memory that includes instructions executable by the processor to cause the system to identify a baseline script of a plurality of baseline scripts from a baseline instance that corresponds to a custom script of a plurality of custom scripts from a customized instance. The customized instance is a customized version of the baseline instance. The instructions are executable to cause the system to compare the baseline script to the custom script to identify one or more changes between the baseline script and the custom script, to determine an amount of change using the one or more identified changes, and to generate a graphical user interface that includes an identifier of the baseline script, an identifier of the custom script, and a graphical indication of the amount of change.

公开(公告)号：US20200225939A1

公开(公告)日：2020-07-16

申请号：US16741083

申请日：2020-01-13

Applicant: ServiceNow, Inc.

Inventor： Ivan Garay ,  Royce Davis ,  Clint Sowada

IPC: G06F8/71 ,  G06F16/23 ,  G06F8/658

Abstract: A system, method, and non-transitory computer-readable storage medium for identifying customization changes have been disclosed. The system comprises a processor and a memory that includes instructions executable by the processor to cause the system to identify a baseline script of a plurality of baseline scripts from a baseline instance that corresponds to a custom script of a plurality of custom scripts from a customized instance. The customized instance is a customized version of the baseline instance. The instructions are executable to cause the system to compare the baseline script to the custom script to identify one or more changes between the baseline script and the custom script, to determine an amount of change using the one or more identified changes, and to generate a graphical user interface that includes an identifier of the baseline script, an identifier of the custom script, and a graphical indication of the amount of change.