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1.发明授权Methods, devices and software for redundant transmission of voice data over a packet network connection established according to an unreliable communication protocol 有权用于通过根据不可靠的通信协议建立的分组网络连接的语音数据的冗余传输的方法，设备和软件公开(公告)号：US07249185B1
公开(公告)日：2007-07-24
申请号：US09702196
申请日：2000-10-30
IPC分类号： G06F15/16
CPC分类号： H04L1/08
摘要： Methods, devices, and software are provided for generating and sending data packets that contain redundant voice data over VoIP connections made under an unreliable network protocol. The redundant data is packaged either in redundant data packets, or in expanded original packets, to repeat data that originally belongs in other packets. Generation of the redundant voice data is either from the transmitting device or from a retransmitting device, such as a router in the network. Generation is triggered either when errors are detected, or simply when the network resources permit it, or both. The received voice data is processed by the second party to the connection, which is typically a telephone call. The redundant voice data that is actually received is discarded. The invention thus ensures that less voice data is lost than in the prior art over VoIP connections made under an unreliable network protocol.
摘要翻译： 提供方法，设备和软件，用于通过不可靠的网络协议进行的VoIP连接生成和发送包含冗余语音数据的数据包。 冗余数据被封装在冗余数据包或扩展的原始数据包中，以重复原本属于其他数据包的数据。 冗余语音数据的生成来自发送设备或来自诸如网络中的路由器的重传设备。 当检测到错误时，或仅当网络资源允许时，或两者都会触发生成。 接收到的语音数据由第二方处理到通常是电话呼叫的连接。 丢弃实际接收到的冗余语音数据。 因此，本发明通过在不可靠的网络协议下进行的VoIP连接来确保比现有技术更少的语音数据丢失。
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2.发明授权Method and system for logging voice quality issues for communication connections 有权用于记录通信连接的语音质量问题的方法和系统公开(公告)号：US07656816B2
公开(公告)日：2010-02-02
申请号：US11466597
申请日：2006-08-23
IPC分类号： H04L12/26
CPC分类号： H04M7/006 , G10L25/69 , H04M3/2236 , H04M3/42221 , H04M7/123 , H04M2201/36
摘要： A method and system for logging voice quality issues for a communication connection includes receiving a signal for logging quality information for a voice connection at an endpoint of the voice connection. Voice samples are collected from the voice connection at the endpoint. The voice samples are stored in an error log at the endpoint.
摘要翻译： 用于记录通信连接的语音质量问题的方法和系统包括：在语音连接的端点处接收用于记录用于语音连接的质量信息的信号。 语音采样从终端的语音连接收集。 语音样本存储在端点的错误日志中。
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3.发明授权Time-sensitive-packet jitter and latency minimization on a shared data link 有权共享数据链路上的时间敏感数据包抖动和延迟最小化公开(公告)号：US07551603B1
公开(公告)日：2009-06-23
申请号：US10765421
申请日：2004-01-27
CPC分类号： H04L47/2441 , H04L47/2416 , H04L47/245 , H04L47/50
摘要： A system and method are disclosed for interleaving time-critical packets and lower-priority packets onto a common data link. A packet arrival prediction mechanism predicts when a time-critical packet is expected to arrive. When transmission of a waiting lower-priority packet might cause a substantial delay in the expected time-critical packet's transmission, the lower-priority packet is parked until it can be transmitted without interfering with a time-critical packet.
摘要翻译： 公开了一种用于将时间关键分组和较低优先级分组交织到公共数据链路上的系统和方法。 分组到达预测机制预测何时预计到达时间关键分组。 当等待的较低优先级分组的传输可能导致预期的时间关键分组的传输中的实质性延迟时，优先级较低的分组被停放，直到其可以被传输而不干扰时间关键分组。
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4.发明授权Method and system for logging voice quality issues for communication connections 有权用于记录通信连接的语音质量问题的方法和系统公开(公告)号：US07099280B1
公开(公告)日：2006-08-29
申请号：US09821536
申请日：2001-03-28
IPC分类号： G06F11/00
CPC分类号： H04M7/006 , G10L25/69 , H04M3/2236 , H04M3/42221 , H04M7/123 , H04M2201/36
摘要： A method and system for logging voice quality issues for a communication connection includes receiving a signal for logging quality information for a voice connection at an endpoint of the voice connection. Voice samples are collected from the voice connection at the endpoint. The voice samples are stored in an error log at the endpoint.
摘要翻译： 用于记录通信连接的语音质量问题的方法和系统包括：在语音连接的端点处接收用于记录用于语音连接的质量信息的信号。 语音采样从终端的语音连接收集。 语音样本存储在端点的错误日志中。
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公开(公告)号：US07002992B1
公开(公告)日：2006-02-21
申请号：US09802098
申请日：2001-03-07
IPC分类号： H04J3/16
CPC分类号： H04M7/0072
摘要： A communication system includes an endpoint that performs codec selection based on at least one network parameter. In a particular embodiment, a communication session exchanges voice information, and the codec selection improves the overall voice quality of the communication session.
摘要翻译： 通信系统包括基于至少一个网络参数执行编解码器选择的端点。 在特定实施例中，通信会话交换语音信息，并且编解码器选择改善了通信会话的总体语音质量。
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6.发明授权Time-sensitive-packet jitter and latency minimization on a shared data link 有权共享数据链路上的时间敏感数据包抖动和延迟最小化公开(公告)号：US06707821B1
公开(公告)日：2004-03-16
申请号：US09614536
申请日：2000-07-11
IPC分类号： H04L1226
CPC分类号： H04L47/2441 , H04L47/2416 , H04L47/245 , H04L47/50
摘要： A system and method are disclosed for interleaving time-critical packets and lower-priority packets onto a common data link. A packet arrival prediction mechanism predicts when a time-critical packet is expected to arrive. When transmission of a waiting lower-priority packet might cause a substantial delay in the expected time-critical packet's transmission, the lower-priority packet is parked until it can be transmitted without interfering with a time-critical packet.
摘要翻译： 公开了一种用于将时间关键分组和较低优先级分组交织到公共数据链路上的系统和方法。 分组到达预测机制预测何时预计到达时间关键分组。 当等待的较低优先级分组的传输可能导致预期的时间关键分组的传输中的实质性延迟时，优先级较低的分组被停放，直到其可以被传输而不干扰时间关键分组。
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公开(公告)号：US08081749B1
公开(公告)日：2011-12-20
申请号：US10847603
申请日：2004-05-17
IPC分类号： H04M3/00
CPC分类号： H04M3/523 , H04L51/046 , H04M3/5166 , H04M2201/14
摘要： A system and method for integrated queue management are provided. The method may include receiving, from a user, a request for a connection to one of a plurality of agents. The request for a connection may be queued if the plurality of agents are unavailable. A request to delay the connection with the one of the plurality of agents may be received, from the user. In accordance with a particular embodiment of the present invention, the connection with the one of the plurality of agents is delayed. A request to continue in the queue may be received from the user. Finally, the user may be connected with one of the plurality of agents.
摘要翻译： 提供了一种用于集成队列管理的系统和方法。 该方法可以包括从用户接收对多个代理之一的连接的请求。 如果多个代理不可用，则对连接的请求可以排队。 可以从用户接收到延迟与多个代理之一的连接的请求。 根据本发明的特定实施例，延迟与多个代理之一的连接。 可以从用户接收到在队列中继续的请求。 最后，用户可以与多个代理之一连接。
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8.发明授权公开(公告)号：US07904760B2
公开(公告)日：2011-03-08
申请号：US11176836
申请日：2005-07-06
IPC分类号： G06F11/00
CPC分类号： G06F11/0784 , G06F11/0709 , G06Q10/00 , H04L12/66
摘要： A method for using presence information in error notification includes detecting an error associated with operation of a software system and executing a workflow in response to detecting the error to determine error transmission information instructions. The method includes using presence information to identify one or more targets for receipt of error information based on the execution of the workflow and transmitting error information to the one or more identified targets.
摘要翻译： 在错误通知中使用存在信息的方法包括检测与软件系统的操作有关的错误，并且响应于检测到错误来执行工作流程以确定错误传输信息指令。 该方法包括使用存在信息来识别用于接收错误信息的一个或多个目标，基于工作流的执行并将错误信息发送到一个或多个识别的目标。
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公开(公告)号：US07606360B2
公开(公告)日：2009-10-20
申请号：US11444851
申请日：2006-05-31
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri , Shmuel Shaffer
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri , Shmuel Shaffer
CPC分类号： H04M3/5236 , H04M3/5238
摘要： A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD and a ticket dispenser coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
摘要翻译： 用于处理从最终用户接收的服务请求的系统，包括电话呼叫者和实际存在于分支机构或商店的人员。 该系统包括ACD和与ACD耦合的售票机。 售票机可操作以首先向在分支或存储处请求服务的每个人分配具有标识符的票，然后将该标识符电子地传达给ACD。 ACD包括一个或多个队列来订购从电话呼叫者和标识符接收的呼叫。 ACD根据算法将呼叫或个人路由到可用代理。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。
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公开(公告)号：US20090024389A1
公开(公告)日：2009-01-22
申请号：US11880152
申请日：2007-07-20
IPC分类号： G10L15/26
CPC分类号： G11B27/036 , G10L2015/088 , G11B27/28 , H04M3/53383 , H04M2201/39 , H04M2201/40 , H04M2201/42 , H04M2203/4509 , H04M2203/4554
摘要： A system in one embodiment includes a server associated with a unified messaging system (UMS). The server records speech of a user as an audio data file, translates the audio data file into a text data file, and maps each word within the text data file to a corresponding segment of audio data in the audio data file. A graphical user interface (GUI) of a message editor running on an endpoint associated with the user displays the text data file on the endpoint and allows the user to identify a portion of the text data file for replacement. The server being further operable to record new speech of the user as new audio data and to replace one or more segments of the audio data file corresponding to the portion of the text with the new audio data.
摘要翻译： 一个实施例中的系统包括与统一消息系统（UMS）相关联的服务器。 服务器将用户的语音记录为音频数据文件，将音频数据文件转换为文本数据文件，并将文本数据文件中的每个单词映射到音频数据文件中的相应音频数据段。 在与用户相关联的端点上运行的消息编辑器的图形用户界面（GUI）在端点上显示文本数据文件，并允许用户识别文本数据文件的一部分以供替换。 服务器进一步可操作以将用户的新语音记录为新的音频数据，并用新的音频数据替换对应于文本部分的音频数据文件的一个或多个片段。
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