公开(公告)号：US20160277572A1

公开(公告)日：2016-09-22

申请号：US14664727

申请日：2015-03-20

Applicant: Sorenson Communications, Inc.

Inventor： Amy Benich ,  Isaac Roach ,  Mark Grossinger ,  David Lance Pickett ,  Thomas Hawkes ,  Kevin Selman

IPC: H04M3/42 ,  G09B21/00 ,  H04L29/06 ,  H04N7/14 ,  H04N7/15

CPC classification number: H04M3/42391 ,  G09B21/009 ,  H04L65/1046 ,  H04L65/1096 ,  H04M2201/50 ,  H04M2203/2061 ,  H04N7/141

Abstract: Systems, apparatuses, and methods for enabling electronic communication with an audibly-impaired user are disclosed. A system may include a relay service configured to provide translation services during a communication session between a first user and a second user. The relay service may be configured to receive near-end video data from a first communication device associated with the first user, transmit call assistant video data from a call assistant station associated with a call assistant to the first communication device, transmit and receive voice data to and from a second communication device associated with the second user, facilitate far-end video data to be transmitted from the second communication device to the first communication device, and facilitate the near-end video data to be transmitted from the first communication device to the second communication device.

Abstract translation: 公开了用于实现与听觉受损用户的电子通信的系统，装置和方法。 系统可以包括被配置为在第一用户和第二用户之间的通信会话期间提供翻译服务的中继服务。 中继服务可以被配置为从与第一用户相关联的第一通信设备接收近端视频数据，从与呼叫助理相关联的呼叫助理站向第一通信设备发送呼叫辅助视频数据，发送和接收语音数据 来自与第二用户相关联的第二通信设备，促进将远端视频数据从第二通信设备发送到第一通信设备，并且便于将近端视频数据从第一通信设备发送到 第二通信设备。

公开(公告)号：US09185211B2

公开(公告)日：2015-11-10

申请号：US14075968

申请日：2013-11-08

Applicant: SORENSON COMMUNICATIONS, INC.

Inventor： Isaac Roach ,  Richard Shields ,  Grant A. Beckmann

IPC: H04M11/00 ,  H04M3/42 ,  G06F17/28

CPC classification number: H04M3/42382 ,  G06F17/28 ,  H04M3/42391

Abstract: Apparatuses and methods are disclosed for enabling a first user at a first communication device to communicate with a far-end user at a second communication device via a relay service providing translation services for the first user. The communication system may be operable in a plurality of modes, including a tone mode in which an audible tone conveying a message may be transmitted to the second communication device regardless of a format of the character data generated by the first communication device. A text mode may include sending a text signal corresponding to the message being displayed at the relay service regardless of the format of the character data. Switching modes may be responsive to a determination that the far-end user is a live person. Related methods of operating the communication system are also disclosed.

Abstract translation: 公开了用于使第一通信设备中的第一用户能够通过为第一用户提供翻译服务的中继服务在第二通信设备处与远端用户进行通信的设备和方法。 通信系统可以以多种模式操作，包括可以将传达消息的可听音调发送到第二通信设备的音调模式，而不管第一通信设备生成的字符数据的格式如何。 文本模式可以包括发送与中继服务正在显示的消息相对应的文本信号，而不管字符数据的格式如何。 切换模式可以响应于远端用户是活人的确定。 还公开了操作通信系统的相关方法。