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公开(公告)号：US20130036062A1
公开(公告)日：2013-02-07
申请号：US13344603
申请日：2012-01-05
IPC分类号： G06Q10/00
CPC分类号： G06Q10/00 , G06Q30/016
摘要： The disclosed embodiments relate to a method for improving customer service efficiency. The method preferably comprises receiving information from a customer, identifying an issue based on the information received from the customer, and determining, by a computing device, whether a solution resolving the identified issue exists in a knowledge database that associates customer issues with known solutions, wherein the knowledge database includes information based on historical data, expert knowledge, one or more diagnostic techniques, and one or more language models. The disclosed embodiment also relates to a system and computer-readable code that can be used to implement the exemplary methods.
摘要翻译： 所公开的实施例涉及用于提高客户服务效率的方法。 该方法优选地包括从客户接收信息，基于从客户接收的信息来识别问题，以及通过计算设备确定解决所识别的问题的解决方案是否存在于将客户问题与已知解决方案相关联的知识数据库中， 其中所述知识数据库包括基于历史数据，专家知识，一种或多种诊断技术以及一种或多种语言模型的信息。 所公开的实施例还涉及可用于实现示例性方法的系统和计算机可读代码。
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公开(公告)号：US20120259877A1
公开(公告)日：2012-10-11
申请号：US13111411
申请日：2011-05-19
IPC分类号： G06F17/30
CPC分类号： G06F21/6254
摘要： Systems, methods, and computer-readable media for anonymizing data include: intercepting a communication; identifying sensitive data in the communication; transmitting the sensitive data to an anonymization engine; receiving masked data from the anonymization engine; and transmitting the masked data.
摘要翻译： 用于匿名数据的系统，方法和计算机可读介质包括：拦截通信; 识别通信中的敏感数据; 将敏感数据传输到匿名引擎; 从匿名引擎接收蒙版数据; 并发送掩蔽的数据。
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公开(公告)号：US08930381B2
公开(公告)日：2015-01-06
申请号：US13111411
申请日：2011-05-19
CPC分类号： G06F21/6254
摘要： System and methods for anonymizing data is disclosed. The method includes intercepting a communication, identifying sensitive data in the communication and transmitting data to an anonymization engine for masking. Masked data is received from the anonymization engine and transmitted to a client device.
摘要翻译： 公开了匿名化数据的系统和方法。 该方法包括拦截通信，识别通信中的敏感数据并将数据发送到用于掩蔽的匿名引擎。 从匿名引擎接收被屏蔽的数据并发送给客户端设备。
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公开(公告)号：US08670893B2
公开(公告)日：2014-03-11
申请号：US13369706
申请日：2012-02-09
申请人： Veera Venkata Ravi Kumar Geddam , Sambasiva Rao Maddali , Devaraja Holla Vaderahobli , Narendhar Rao Soma , Rajesh Balakrishnan , Venugopal Subbarao , Sandeep Kumar Dewangan
发明人： Veera Venkata Ravi Kumar Geddam , Sambasiva Rao Maddali , Devaraja Holla Vaderahobli , Narendhar Rao Soma , Rajesh Balakrishnan , Venugopal Subbarao , Sandeep Kumar Dewangan
摘要： A framework for supporting one or more repair processes of one or more aircraft. The repair processes are based on repair information or repair solution corresponding to the damages to one or more structural components of the aircraft. The framework includes a knowledge engine, and a deployment engine. The knowledge engine automatically generates one or more knowledge interpretation systems based on the user inputs. The knowledge interpretation systems provide the repair information corresponding to the various structural components of the aircraft based on the user inputs. The deployment engine fulfills the deployment requirements corresponding to the one or more knowledge interpretation systems.
摘要翻译： 用于支持一个或多个飞机的一个或多个维修过程的框架。 修理过程基于与飞机的一个或多个结构部件的损坏相对应的修理信息或修理解决方案。 框架包括知识引擎和部署引擎。 知识引擎基于用户输入自动生成一个或多个知识解释系统。 知识解释系统基于用户输入提供对应于飞行器的各种结构部件的修复信息。 部署引擎满足与一个或多个知识解释系统相对应的部署要求。
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公开(公告)号：US20120143908A1
公开(公告)日：2012-06-07
申请号：US13369706
申请日：2012-02-09
申请人： Veera Venkata Ravi Kumar Geddam , Sambasiva Rao Maddali , Devaraja Holla Vaderahobli , Narendhar Rao Soma , Rajesh Balakrishnan , Venugopal Subbarao , Sandeep Kumar Dewangan
发明人： Veera Venkata Ravi Kumar Geddam , Sambasiva Rao Maddali , Devaraja Holla Vaderahobli , Narendhar Rao Soma , Rajesh Balakrishnan , Venugopal Subbarao , Sandeep Kumar Dewangan
IPC分类号： G06F17/30
摘要： A framework for supporting one or more repair processes of one or more aircraft. The repair processes are based on repair information or repair solution corresponding to the damages to one or more structural components of the aircraft. The framework includes a knowledge engine, and a deployment engine. The knowledge engine automatically generates one or more knowledge interpretation systems based on the user inputs. The knowledge interpretation systems provide the repair information corresponding to the various structural components of the aircraft based on the user inputs. The deployment engine fulfils the deployment requirements corresponding to the one or more knowledge interpretation systems.
摘要翻译： 用于支持一个或多个飞机的一个或多个维修过程的框架。 修理过程基于与飞机的一个或多个结构部件的损坏相对应的修理信息或修理解决方案。 框架包括知识引擎和部署引擎。 知识引擎基于用户输入自动生成一个或多个知识解释系统。 知识解释系统基于用户输入提供对应于飞行器的各种结构部件的修复信息。 部署引擎满足与一个或多个知识解释系统相对应的部署要求。
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公开(公告)号：US20100318396A1
公开(公告)日：2010-12-16
申请号：US12511211
申请日：2009-07-29
申请人： Veera Venkata Ravi Kumar Geddam , Sambasiva Rao Maddali , Devaraja Holla Vaderahobli , Narendhar Rao Soma , Rajesh Balakrishnan , Venugopal Subbarao , Sandeep Kumar Dewangan
发明人： Veera Venkata Ravi Kumar Geddam , Sambasiva Rao Maddali , Devaraja Holla Vaderahobli , Narendhar Rao Soma , Rajesh Balakrishnan , Venugopal Subbarao , Sandeep Kumar Dewangan
摘要： A framework for supporting one or more repair processes of one or more aircraft. The repair processes are based on repair information or repair solution corresponding to the damages to one or more structural components of the aircraft. The framework includes a knowledge engine, and a deployment engine. The knowledge engine automatically generates one or more knowledge interpretation systems based on the user inputs. The knowledge interpretation systems provide the repair information corresponding to the various structural components of the aircraft based on the user inputs. The deployment engine fulfils the deployment requirements corresponding to the one or more knowledge interpretation systems.
摘要翻译： 用于支持一个或多个飞机的一个或多个维修过程的框架。 修理过程基于与飞机的一个或多个结构部件的损坏相对应的修理信息或修理解决方案。 框架包括知识引擎和部署引擎。 知识引擎基于用户输入自动生成一个或多个知识解释系统。 知识解释系统基于用户输入提供对应于飞行器的各种结构部件的修复信息。 部署引擎满足与一个或多个知识解释系统相对应的部署要求。
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