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公开(公告)号：US10735590B2
公开(公告)日：2020-08-04
申请号：US16230834
申请日：2018-12-21
申请人： T-Mobile USA, Inc.
摘要： Decreasing the time to resolution of trouble tickets and preemptively resolving potential network issues using a predictive customer care support framework communicatively coupled to a telecommunications service provider via a network is described. Techniques described herein include preprocessing ticket data associated with a trouble ticket corresponding to a subscriber using a decision engine that can implement a decision tree scheme to automatically identify appropriate data sources from which relevant data can be routed to the decision engine in a bundled format. The techniques further include detecting potential network issues not yet reported by subscribers using an analytical engine to identify a root cause for the potential network issues and implementing recommended solutions to reduce an influx of trouble tickets at a customer support terminal.
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公开(公告)号：US11129026B1
公开(公告)日：2021-09-21
申请号：US16849466
申请日：2020-04-15
申请人： T-Mobile USA, Inc.
发明人： Kanakrai Chauhan , Kirby Thornton , Abigail Franco , Sarvesh Kaushal , Rohit Iyer , Michael Mitchell , Hamza Syed , Sheetal Guttigoli
IPC分类号： H04W12/72 , H04W4/50 , H04W36/14 , H04W52/14 , H04W4/33 , H04W52/04 , H04W52/02 , H04W52/24 , H04B7/26 , H04W12/06
摘要： The techniques provide a wireless communication carrier with the ability to efficiently add a device that is currently provisioned for a different carrier. Identification information is received for a mobile device to be switched from a first mobile network operator to a second mobile network operator. From a user interface executing on the mobile device, authorization is received to switch the mobile device. A token is generated that is usable to access unique identification data for an embedded Universal Integrated Circuit Card (eUICC) installed on the mobile device. Based in part on the tokens, subscription credentials are generated for accessing a mobile communications network operated by the second mobile network operator. Using the subscription credentials, the mobile device is provisioned to communicate on the mobile communications network operated by the second mobile network operator without further user input.
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公开(公告)号：US10285045B2
公开(公告)日：2019-05-07
申请号：US15695992
申请日：2017-09-05
申请人： T-Mobile USA, Inc.
发明人： Sumeet Prakash , Hamza Syed , Benjamin Phan , Nghia Nguyen
IPC分类号： H04W8/20 , H04M1/725 , H04B1/3816
摘要： A system for monitoring embedded subscriber identity modules (eSIMs) is disclosed. The monitoring system provides visibility into the end-to-end performance of a mobile network operator (MNO) profile. The system controls a mobile device that is provisioned with a MNO profile and communicates with a subscription manager (SM) that produces and delivers the MNO profile. This system enables the monitoring of the interactions between the subscription manager and the eSIM and monitors the data preparation (SM-DP) and the secure routing (SM-SR) functionalities in the subscription manager.
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公开(公告)号：US10820200B2
公开(公告)日：2020-10-27
申请号：US16247280
申请日：2019-01-14
申请人： T-Mobile USA, Inc.
摘要： Techniques are described herein for authenticating a subscriber when activating user equipment and monitoring user equipment state. During the activation process, one or more using unique authentication questions can be presented to the subscriber in a customer validation screen. Individual subscribers can compose the authentication questions and corresponding answers during purchase such that the purchase order includes at least one device identifier corresponding to the user equipment associated with a purchase order. Upon authentication, one or more functionalities or features of the user equipment can be enabled. Additionally, billing and provisioning systems can be implemented as well as real-time or near real-time subscriber identity module (SIM) provisioning. The status of the user equipment can be transmitted to a telecommunications network provided by a telecommunications service provider on a scheduled basis in order to monitor the user equipment state and compliance.
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公开(公告)号：US20200228979A1
公开(公告)日：2020-07-16
申请号：US16247280
申请日：2019-01-14
申请人： T-Mobile USA, Inc.
摘要： Techniques are described herein for authenticating a subscriber when activating user equipment and monitoring user equipment state. During the activation process, one or more using unique authentication questions can be presented to the subscriber in a customer validation screen. Individual subscribers can compose the authentication questions and corresponding answers during purchase such that the purchase order includes at least one device identifier corresponding to the user equipment associated with a purchase order. Upon authentication, one or more functionalities or features of the user equipment can be enabled. Additionally, billing and provisioning systems can be implemented as well as real-time or near real-time subscriber identity module (SIM) provisioning. The status of the user equipment can be transmitted to a telecommunications network provided by a telecommunications service provider on a scheduled basis in order to monitor the user equipment state and compliance.
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公开(公告)号：US20190075448A1
公开(公告)日：2019-03-07
申请号：US15695992
申请日：2017-09-05
申请人： T-Mobile USA, Inc.
发明人： Sumeet Prakash , Hamza Syed , Benjamin Phan , Nghia Nguyen
IPC分类号： H04W8/20 , H04B1/3816 , H04M1/725
摘要： A system for monitoring embedded subscriber identity modules (eSIMs) is disclosed. The monitoring system provides visibility into the end-to-end performance of a mobile network operator (MNO) profile. The system controls a mobile device that is provisioned with a MNO profile and communicates with a subscription manager (SM) that produces and delivers the MNO profile. This system enables the monitoring of the interactions between the subscription manager and the eSIM and monitors the data preparation (SM-DP) and the secure routing (SM-SR) functionalities in the subscription manager.
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公开(公告)号：US11068259B2
公开(公告)日：2021-07-20
申请号：US16240416
申请日：2019-01-04
申请人： T-Mobile USA, Inc.
IPC分类号： G06F9/44 , G06F9/455 , G06F8/71 , G06F16/958 , H04L29/06 , G06F8/77 , G06F8/41 , G06F8/30 , G06F9/445 , G06F9/54
摘要： An application code is executed to generate application web page code for an application web page. An application framework is invoked according to a script in the application code to support retrieval of feature codes from a Feature as a Service (FaaS) data store and content codes from a Content as a Service (CaaS) data store. A feature code of a feature is retrieved via a corresponding Representational State Transfer (REST)ful web service from the FaaS data store. The feature code is executed to generate feature presentation code that is incorporated into the application web page code. A content code is retrieved via a corresponding RESTful web service from the CaaS data store. The content code is executed to retrieve specific content for the feature from a content data store and incorporated with the feature presentation code. The application web page code is sent to a web browser for rendering.
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公开(公告)号：US20200218516A1
公开(公告)日：2020-07-09
申请号：US16240391
申请日：2019-01-04
申请人： T-Mobile USA, Inc.
摘要： An application framework may be developed to support rendering of features on application web pages. Feature codes of features and associated content code that are developed as Representational State Transfer (REST)ful web services using a variety of different programming languages are received and stored in a Feature as a Service (FaaS) data store. The RESTful web services of the feature codes and the content codes are callable by the application server via the application framework. Content for populating the features are stored in a content data store. Application code is generated to provide application web page code for an application web page that includes one or more features. The application code is configured to cause the application server to access, via the application framework, a RESTful web service to obtain a feature code of a feature and access another RESTful web service to obtain specific content that populates the feature.
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公开(公告)号：US10983767B2
公开(公告)日：2021-04-20
申请号：US16240391
申请日：2019-01-04
申请人： T-Mobile USA, Inc.
摘要： An application framework may be developed to support rendering of features on application web pages. Feature codes of features and associated content code that are developed as Representational State Transfer (REST)ful web services using a variety of different programming languages are received and stored in a Feature as a Service (FaaS) data store. The RESTful web services of the feature codes and the content codes are callable by the application server via the application framework. Content for populating the features are stored in a content data store. Application code is generated to provide application web page code for an application web page that includes one or more features. The application code is configured to cause the application server to access, via the application framework, a RESTful web service to obtain a feature code of a feature and access another RESTful web service to obtain specific content that populates the feature.
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公开(公告)号：US20200260276A1
公开(公告)日：2020-08-13
申请号：US16862552
申请日：2020-04-29
申请人： T-Mobile USA, Inc.
发明人： Hamza Syed
摘要： Systems and methods are described herein for activating internet of things (IoT) devices, and other non-carrier provided devices, to data and other communication plans associated with a subscriber of a telecommunications carrier. The systems and methods may generate and publish a single API that, when called by an IoT device (e.g., an associated activation client for the IoT device) receives information associated with the IoT device and activates the IoT device to the subscriber's plan.
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