公开(公告)号：US11790676B2

公开(公告)日：2023-10-17

申请号：US17566499

申请日：2021-12-30

Applicant: TECHSEE AUGMENTED VISION LTD.

Inventor： Amir Yoffe ,  Eitan Cohen

IPC: G06V30/242 ,  G06T7/00 ,  G06Q30/012 ,  G06F40/30 ,  G06V10/12 ,  G10L13/02 ,  G10L15/18 ,  G10L15/22 ,  G06V30/10 ,  G06V10/26 ,  G06V20/20 ,  G06V10/80 ,  G06V10/44 ,  G06V30/148 ,  G06V30/146 ,  G06F40/35 ,  G10L15/26

CPC classification number: G06V30/153 ,  G06F40/30 ,  G06Q30/012 ,  G06T7/0006 ,  G06V10/12 ,  G06V30/10 ,  G06V30/147 ,  G06V30/242 ,  G10L13/02 ,  G10L15/1815 ,  G10L15/22 ,  G06F40/35 ,  G06T2207/30176 ,  G06V10/26 ,  G06V10/44 ,  G06V10/803 ,  G06V20/20 ,  G10L15/26 ,  G10L2015/223

Abstract: A system for performing remote artificial intelligence-assisted electronic warranty verification including at least one processor configured to transmit an instruction to capture at least one product image of a specific product, receive and perform product image analysis on the product image to identify at least one product-distinguishing characteristic, transmit an instruction to capture an image of a purchase receipt, receive and perform receipt image analysis on the purchase receipt image to identify product purchase information, access a universal data structure containing data on products offered by suppliers, use the at least one product-distinguishing characteristic and product purchase information to identify in the universal data structure the specific product, identify in the universal data structure a link to a warranty data structure of the supplier, access the link to lookup the specific product and receive a warranty coverage indication from the supplier data structure, and transmit an indication of warranty coverage.

公开(公告)号：US11989963B2

公开(公告)日：2024-05-21

申请号：US17566528

申请日：2021-12-30

Applicant: TECHSEE AUGMENTED VISION LTD.

Inventor： Amir Yoffe ,  Eitan Cohen

IPC: G10L15/22 ,  G06F40/30 ,  G06Q30/012 ,  G06T7/00 ,  G06V10/12 ,  G06V30/10 ,  G06V30/146 ,  G06V30/148 ,  G06V30/242 ,  G10L13/02 ,  G10L15/18 ,  G06F40/35 ,  G06V10/26 ,  G06V10/44 ,  G06V10/80 ,  G06V20/20 ,  G10L15/26

CPC classification number: G06V30/153 ,  G06F40/30 ,  G06Q30/012 ,  G06T7/0006 ,  G06V10/12 ,  G06V30/10 ,  G06V30/147 ,  G06V30/242 ,  G10L13/02 ,  G10L15/1815 ,  G10L15/22 ,  G06F40/35 ,  G06T2207/30176 ,  G06V10/26 ,  G06V10/44 ,  G06V10/803 ,  G06V20/20 ,  G10L2015/223 ,  G10L15/26

Abstract: A non-transitory computer readable medium includes instructions that, when executed by at least one processor, cause the at least one processor to perform artificial-intelligence-based technical support operations. The operations may include receiving over at least one network first audio signals including speech data associated with a technical support session and first image signals including image data associated with a product for which support is sought from a mobile communications device, analyzing the first audio signals and the first image signals using artificial intelligence, aggregating the analysis thereof, accessing at least one data structure to identify an image capture instruction, presenting the image capture instruction including a direction to alter and capture second image signals of a structure identified in the first image signals to the mobile communications device, receiving from the mobile communications device second image signals, analyzing the same using artificial intelligence, and determining a technical support resolution status.