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公开(公告)号：US20230298338A1
公开(公告)日：2023-09-21
申请号：US18121690
申请日：2023-03-15
Applicant: TECHSEE AUGMENTED VISION LTD.
Inventor： Amir YOFFE , Eitan COHEN
IPC: G06V10/94 , G06V10/774 , G06V20/70 , G06V30/19 , G06V10/764
CPC classification number: G06V10/945 , G06V10/774 , G06V20/70 , G06V30/19147 , G06V10/764
Abstract: There is provided a system of training a deep learning model for support of a device in a remote technical support system, the system comprising a processing circuitry configured to: receive a plurality of images of a device to be supported; provide a user interface of annotating each image of the plurality of images, the annotating being data indicative of one or more of: one or more image identification labels, and one or more image subcomponent label tuples; and utilize, at least, the plurality of annotated images, to train a deep learning model to classify and/or segment an image to data indicative of at least one of: one or more image identification labels, and one or more image subcomponent label tuples, thereby providing a platform enabling automated creation of a remote support service.
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公开(公告)号：US10567583B2
公开(公告)日：2020-02-18
申请号：US16407632
申请日：2019-05-09
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe Amir , Eitan Cohen
Abstract: An image processing system for visually augmenting a real-time video stream including at least one processor configured to receive the real-time video stream captured by an image sensor. The real-time video stream includes images of at least one cable and an electronic appliance. The processor is further configured to analyze the video stream to identify a plurality of ports in the electronic appliance; analyze the video stream to identify a cable for association with a specific port of the plurality of ports; cause a movable augmented indicator to display on the video stream, wherein the movable augmented indicator is configured to guide a user's connection of the specific cable to the specific port; monitor changing locations of the specific port as the image sensor moves relative to the electronic appliance; and adjust positions of the movable augmented indicator to account for the changing locations of the specific port.
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公开(公告)号：US20190089833A1
公开(公告)日：2019-03-21
申请号：US16196818
申请日：2018-11-20
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe AMIR , Eitan COHEN
Abstract: Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.
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公开(公告)号：US20180159979A1
公开(公告)日：2018-06-07
申请号：US15366483
申请日：2016-12-01
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe AMIR , Eitan COHEN
CPC classification number: H04M3/5183 , G06F3/048 , G06Q30/016 , G06T1/20 , G06T11/60 , H04L65/4007 , H04M7/0045 , H04M2201/50 , H04M2203/651
Abstract: Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.
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公开(公告)号：US20220207898A1
公开(公告)日：2022-06-30
申请号：US17566499
申请日：2021-12-30
Applicant: TECHSEE AUGMENTED VISION LTD.
Inventor： Amir YOFFE , Eitan COHEN
IPC: G06V30/148 , G06V30/242 , G06V30/146 , G06T7/00 , G06Q30/00
Abstract: A system for performing remote artificial intelligence-assisted electronic warranty verification including at least one processor configured to transmit an instruction to capture at least one product image of a specific product, receive and perform product image analysis on the product image to identify at least one product-distinguishing characteristic, transmit an instruction to capture an image of a purchase receipt, receive and perform receipt image analysis on the purchase receipt image to identify product purchase information, access a universal data structure containing data on products offered by suppliers, use the at least one product-distinguishing characteristic and product purchase information to identify in the universal data structure the specific product, identify in the universal data structure a link to a warranty data structure of the supplier, access the link to lookup the specific product and receive a warranty coverage indication from the supplier data structure, and transmit an indication of warranty coverage.
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Patent Agency Ranking
公开(公告)号：US11323568B2
公开(公告)日：2022-05-03
申请号：US17014192
申请日：2020-09-08
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe Amir , Eitan Cohen
Abstract: Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.
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公开(公告)号：US20190268473A1
公开(公告)日：2019-08-29
申请号：US16408011
申请日：2019-05-09
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe AMIR , Eitan COHEN
Abstract: An image processing system including at least one processor configured to receive at least one first image of an inoperative product captured by a mobile device of a user; perform image analysis on the first image to identify a status of a functional element associated with the inoperative product; access memory to determine why the product is inoperative; cause visual guidance to be displayed by the mobile device, wherein the visual guidance is associated with a plurality of sequential actions for causing the inoperative product to become operative; receive at least one second image of the product, the second image being indicative of a completion of the plurality of sequential actions; perform image analysis on the at least one second image to determine that the completion of the plurality of sequential actions caused the inoperative product to become operative; and notify the user that the problem has been resolved.
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公开(公告)号：US20190268472A1
公开(公告)日：2019-08-29
申请号：US16407918
申请日：2019-05-09
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe AMIR , Eitan COHEN
Abstract: An image processing system including at least one processor configured to receive real-time image data captured by an image sensor of a mobile device. The real-time image data includes at least one image of an inoperative product. The processor is further configured to perform image recognition on the real-time image data to identify a likely source product inoperability; cause the mobile device to display sequential instructions for mitigating the inoperability; determine that an error was made when a particular one of the instructions is not complied with; cause the mobile device to display an error notification when the particular instruction is not complied with and before a subsequent instruction is displayed; determine that the particular instruction was subsequently complied with based on real-time image data captured following the notification; and cause the mobile device to display the subsequent instruction after the particular instruction is determined to have been complied with.
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公开(公告)号：US20190268470A1
公开(公告)日：2019-08-29
申请号：US16407632
申请日：2019-05-09
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe AMIR , Eitan COHEN
Abstract: An image processing system for visually augmenting a real-time video stream including at least one processor configured to receive the real-time video stream captured by an image sensor. The real-time video stream includes images of at least one cable and an electronic appliance. The processor is further configured to analyze the video stream to identify a plurality of ports in the electronic appliance; analyze the video stream to identify a cable for association with a specific port of the plurality of ports; cause a movable augmented indicator to display on the video stream, wherein the movable augmented indicator is configured to guide a user's connection of the specific cable to the specific port; monitor changing locations of the specific port as the image sensor moves relative to the electronic appliance; and adjust positions of the movable augmented indicator to account for the changing locations of the specific port.
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公开(公告)号：US20190253560A1
公开(公告)日：2019-08-15
申请号：US16392972
申请日：2019-04-24
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe AMIR , Eitan COHEN
CPC classification number: H04M3/5183 , G06F3/048 , G06Q30/016 , G06T1/20 , G06T11/60 , H04L65/4007 , H04M7/0045 , H04M2201/50 , H04M2203/651
Abstract: Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.
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