公开(公告)号：US09807237B2

公开(公告)日：2017-10-31

申请号：US14317743

申请日：2014-06-27

Applicant: Vonage Business Inc.

Inventor： Barry Fleming ,  Joshua Ferrell ,  Ann Santorios ,  Randy Layman

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/5232 ,  H04M3/5158

Abstract: A system and method are disclosed herein for an automated progressive dialer system. The system comprises maintaining a callee database for a calling campaign. A Presence registrar is maintains a list of call center agents, wherein the list comprises the agent's current state, account information and other metrics. An agent progressive dialer (APD) indicates an agent's current state to the Presence registrar and maintains an agent's open line to connect with a connected outbound call to a callee. One or more callees are selected to call based upon the agent's current state. Outbound calls are placed to the selected callee using a callee progressive dialer (CPD). Upon successfully connecting a call to a callee, the Presence registrar provides an available agent with an open line to receive the call. The CPD then bridges the successfully connected callee outbound call with the available agent's open line on the APD.

公开(公告)号：US09647943B2

公开(公告)日：2017-05-09

申请号：US14752086

申请日：2015-06-26

Applicant: Vonage Business Inc.

Inventor： Randy Layman ,  Robert Michael Smith ,  Jonathan Alexander

IPC: H04L12/56 ,  H04M7/00 ,  H04L12/803 ,  H04L12/54 ,  H04L29/06 ,  H04L12/851

CPC classification number: H04L47/125 ,  H04L12/56 ,  H04L47/24 ,  H04L65/1053 ,  H04L65/80 ,  H04M3/367 ,  H04M3/42314 ,  H04M7/006 ,  H04M7/0084

Abstract: A system and method is provided for two-tiered load balancing on a hosted voice-over Internet protocol (VoIP) private branch exchange (PBX). The system includes a plurality of client devices, at least one device load balancer, and at least one call load balancer. The device load balancer identifies a device group to which each client device belongs; and a cluster of computing resources for processing calls for the device group. The cluster is assigned to the device group based on prescribed conditions. In response to a communications request, call load balancers in communication with the device load balancers dynamically determine if predefined conditions are currently being met within an identified cluster of computing resources. If the predefined conditions are currently being met, then the communications request for a primary client device associated with the request is established via one of a plurality of server nodes within the cluster of computing resources.

公开(公告)号：US09426302B2

公开(公告)日：2016-08-23

申请号：US14169385

申请日：2014-01-31

Applicant: VONAGE BUSINESS INC.

Inventor： Randy Layman ,  Jonathan Alexander

IPC: H04M15/00 ,  H04M7/00 ,  H04M3/42 ,  H04M3/38

CPC classification number: H04M7/0078 ,  H04M3/38 ,  H04M3/42314

Abstract: A system and method are disclosed herein for providing mitigation of VoIP PBX fraud while having minimal impact on authorized VoIP PBX users. The method includes a system for detecting potential fraud based on multiple and configurable fraud indicators as well as historical data, which can be customized for individual users or groups, which in turn can trigger the other parts of the system to mitigate fraud. The system can terminate in-process calls that are potentially fraudulent and reset the network access credentials for the user accounts or device(s) that have been potentially compromised. The system can use historical data to block further calls from the compromised user accounts or devices to specific locations where the presumed fraudulent calls were directed. In a further aspect, the system and method can automatically reset the network access credentials for authorized users with minimal down time.

Abstract translation: 本文公开了一种系统和方法，用于提供减轻VoIP PBX欺诈，同时对授权的VoIP PBX用户的影响最小。 该方法包括用于基于多个可配置的欺诈指示符以及历史数据来检测潜在欺诈的系统，其可以针对个体用户或组进行定制，这又可以触发系统的其他部分来减轻欺诈。 系统可以终止潜在的欺诈性进程中的呼叫，并重置已被潜在地受到损害的用户帐户或设备的网络访问凭证。 系统可以使用历史数据来阻止来自被入侵的用户帐户或设备的进一步呼叫到被推定的欺诈呼叫被指向的特定位置。 另一方面，系统和方法可以以最小的停机时间自动重置授权用户的网络访问凭证。