公开(公告)号：US10999433B2

公开(公告)日：2021-05-04

申请号：US16206643

申请日：2018-11-30

Applicant: Verizon Patent and Licensing Inc.

Inventor： Safwan Aly ,  Srinivasan Krishnamurthy ,  Pritam Bedse ,  Vipul Jha ,  Rajat Sharma ,  Senthil Muthusamy ,  Travis R. McLaren ,  Richard J. Worthington ,  Sailesh K. Mishra ,  Philip A. Jenkins ,  Venkateswararao Godavarti Veera ,  John Benjamin Lertola

IPC: H04M3/52 ,  H04M3/51 ,  G06N3/08 ,  G06N20/00 ,  H04M3/523

Abstract: A platform can receive information regarding a user interaction, wherein the user interaction is associated with one or more channels that correspond to respective interfaces or media for the user interaction; retrieve supplemental information associated with the user interaction, wherein the supplemental information relates to at least one of: a state of a managed device associated with the user interaction, or a previous user interaction; identify, based on the information regarding the user interaction or the one or more channels, one or more models to process the information regarding the user interaction and the supplemental information, wherein the one or more models are identified from a plurality of models; determine, using the one or more models, an action to be performed with regard to the user interaction; and provide information identifying the action.