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公开(公告)号：US11140266B2
公开(公告)日：2021-10-05
申请号：US16535600
申请日：2019-08-08
Applicant: Verizon Patent and Licensing Inc.
Inventor： Farid Khafizov , Vittal N. Gunturu , Charles A. Liscomb , Travis R. McLaren , Wade W. Hiney
Abstract: A computer device may include a memory storing instructions and processor configured to execute the instructions to obtain a text file generated based on a communication session; select topics for classifying communication sessions; and apply one or more trained machine learning models to the obtained text file to determine one or more most likely topics for the communication session. The processor may be further configured to apply regular expression binary classifiers, each associated with a different topic, to the obtained text file to determine a likelihood the communication session is associated with a particular topic; select a topic for the communication session based on the determined one or more most likely topics and the determined likelihood the communication session is associated with the particular topic; and classify the communication session based on the selected topic.
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公开(公告)号：US11272058B2
公开(公告)日：2022-03-08
申请号：US16939800
申请日：2020-07-27
Applicant: Verizon Patent and Licensing Inc.
Inventor： Farid Khafizov , Vittal N. Gunturu , Travis R. McLaren , Wade W. Hiney , Aleksandr Iakubovich
Abstract: A method for summarizing dialogs may include obtaining an agent text stream and a customer text stream, segmenting the agent text stream and customer text stream into sentences, and labeling sentences associated with the segmented agent text stream and the segmented customer text stream. The method may further include extracting sentences from the agent text stream and the customer text stream based upon frequencies of appearance of words and terms of interest; generating an agent summary paragraph based on the extracted sentences from the agent text stream, and generating a customer summary paragraph based on the extracted sentences from the customer text stream. The method may identify keywords associated with each of the agent summary paragraph and the customer summary paragraph.
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Patent Agency Ranking
公开(公告)号：US20220030110A1
公开(公告)日：2022-01-27
申请号：US16939800
申请日：2020-07-27
Applicant: Verizon Patent and Licensing Inc.
Inventor： Farid Khafizov , Vittal N. Gunturu , Travis R. McLaren , Wade W. Hiney , Aleksandr Iakubovich
Abstract: A method for summarizing dialogs may include obtaining an agent text stream and a customer text stream, segmenting the agent text stream and customer text stream into sentences, and labeling sentences associated with the segmented agent text stream and the segmented customer text stream. The method may further include extracting sentences from the agent text stream and the customer text stream based upon frequencies of appearance of words and terms of interest; generating an agent summary paragraph based on the extracted sentences from the agent text stream, and generating a customer summary paragraph based on the extracted sentences from the customer text stream. The method may identify keywords associated with each of the agent summary paragraph and the customer summary paragraph.
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公开(公告)号：US11637928B2
公开(公告)日：2023-04-25
申请号：US17509594
申请日：2021-10-25
Applicant: Verizon Patent and Licensing Inc.
Inventor： Farid Khafizov , Vittal N. Gunturu , Travis R. McLaren , Wade W. Hiney , Aleksandr Iakubovich
Abstract: A method for summarizing dialogs may include obtaining an agent text stream and a customer text stream, segmenting the agent text stream and customer text stream into sentences, and labeling sentences associated with the segmented agent text stream and the segmented customer text stream. The method may further include extracting sentences from the agent text stream and the customer text stream based upon frequencies of appearance of words and terms of interest; generating an agent summary paragraph based on the extracted sentences from the agent text stream, and generating a customer summary paragraph based on the extracted sentences from the customer text stream. The method may identify keywords associated with each of the agent summary paragraph and the customer summary paragraph.
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公开(公告)号：US11605022B2
公开(公告)日：2023-03-14
申请号：US16658950
申请日：2019-10-21
Applicant: Verizon Patent and Licensing Inc.
Inventor： Vinod Khanna Saini Ganesh , Travis R. McLaren , Sailesh K. Mishra , Rajat Sharma , Pavani Kamalapuram , Pritam Bedse , Senthil Muthusamy , Rishi Kanth Chitti , John Russo , Srinivasan Krishnamurthy , Khagender Arrekuti
IPC: G06F9/44 , G06N20/00 , G06F11/34 , G06Q10/0639
Abstract: A device may receive, from a customer platform, customer event data identifying events occurring between customers and an entity, and may receive, from the customer platform, customer action data generated by machine learning models and identifying customer actions to be taken by the customer platform in response to the occurrence of the events. The device may receive, from the customer platform, customer results data identifying results of the customer actions taken by the customer platform, and may calculate current key performance indicators based on the customer event data, the customer action data, and the customer results data. The device may retrain one or more of the machine learning models based on the current key performance indicators to generate one or more retrained machine learning models, and may provide the one or more retrained machine learning models to the customer platform.
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公开(公告)号：US10999433B2
公开(公告)日：2021-05-04
申请号：US16206643
申请日：2018-11-30
Applicant: Verizon Patent and Licensing Inc.
Inventor： Safwan Aly , Srinivasan Krishnamurthy , Pritam Bedse , Vipul Jha , Rajat Sharma , Senthil Muthusamy , Travis R. McLaren , Richard J. Worthington , Sailesh K. Mishra , Philip A. Jenkins , Venkateswararao Godavarti Veera , John Benjamin Lertola
Abstract: A platform can receive information regarding a user interaction, wherein the user interaction is associated with one or more channels that correspond to respective interfaces or media for the user interaction; retrieve supplemental information associated with the user interaction, wherein the supplemental information relates to at least one of: a state of a managed device associated with the user interaction, or a previous user interaction; identify, based on the information regarding the user interaction or the one or more channels, one or more models to process the information regarding the user interaction and the supplemental information, wherein the one or more models are identified from a plurality of models; determine, using the one or more models, an action to be performed with regard to the user interaction; and provide information identifying the action.
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公开(公告)号：US20210044697A1
公开(公告)日：2021-02-11
申请号：US16535600
申请日：2019-08-08
Applicant: Verizon Patent and Licensing Inc.
Inventor： Farid Khafizov , Vittal N. Gunturu , Charles A. Liscomb , Travis R. McLaren , Wade W. Hiney
Abstract: A computer device may include a memory storing instructions and processor configured to execute the instructions to obtain a text file generated based on a communication session; select topics for classifying communication sessions; and apply one or more trained machine learning models to the obtained text file to determine one or more most likely topics for the communication session. The processor may be further configured to apply regular expression binary classifiers, each associated with a different topic, to the obtained text file to determine a likelihood the communication session is associated with a particular topic; select a topic for the communication session based on the determined one or more most likely topics and the determined likelihood the communication session is associated with the particular topic; and classify the communication session based on the selected topic.
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