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公开(公告)号：US09749668B2
公开(公告)日：2017-08-29
申请号：US14473742
申请日：2014-08-29
Applicant: Verizon Patent and Licensing Inc.
Inventor： Nageswara Raju Dachiraju , Jesus Martinez , Anil K. Guntupalli , Viswas Ventrapragada , Pritam Bedse , Kanagaraj Vengidasamy , Mukunda Raju , Bhanu Rongali
IPC: H04N21/2343 , H04N21/2365 , H04N21/238 , H04N21/2383 , H04N21/24 , H04N21/442 , H04N21/647 , H04N21/466 , H04N21/2543 , H04N21/4784 , G06Q10/00 , H04N21/472 , H04N21/475
CPC classification number: H04N21/2407 , G06Q10/00 , H04N21/2404 , H04N21/2543 , H04N21/44222 , H04N21/4667 , H04N21/47202 , H04N21/4751 , H04N21/4784
Abstract: One or more devices may receive activity logs from multiple set-top-boxes (STBs); determine that an outage has occurred based on the activity logs; identify one or more STBs, of the plurality of STBs, that failed to play back paid content during the outage, or where playback of paid content, by the one or more STBs, was interrupted during the outage; and credit corresponding accounts associated with the one or more STBs.
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2.发明申请公开(公告)号：US20160066002A1
公开(公告)日：2016-03-03
申请号：US14473742
申请日：2014-08-29
Applicant: Verizon Patent and Licensing Inc.
Inventor： Nageswara Raju Dachiraju , Jesus Martinez , Anil K. Guntupalli , Viswas Ventrapragada , Pritam Bedse , Kanagaraj Vengidasamy , Mukunda Raju , Bhanu Rongali
IPC: H04N21/24 , H04N21/466 , H04N21/475 , H04N21/4784 , H04N21/472 , H04N21/442 , H04N21/2543
CPC classification number: H04N21/2407 , G06Q10/00 , H04N21/2404 , H04N21/2543 , H04N21/44222 , H04N21/4667 , H04N21/47202 , H04N21/4751 , H04N21/4784
Abstract: One or more devices may receive activity logs from multiple set-top-boxes (STBs); determine that an outage has occurred based on the activity logs; identify one or more STBs, of the plurality of STBs, that failed to play back paid content during the outage, or where playback of paid content, by the one or more STBs, was interrupted during the outage; and credit corresponding accounts associated with the one or more STBs.
Abstract translation: 一个或多个设备可以从多个机顶盒（STB）接收活动日志; 确定基于活动日志发生中断; 识别在停电期间无法播放付费内容的多个STB中的一个或多个STB，或者一个或多个STB在停电期间中断付费内容的回放; 并且与所述一个或多个STB相关联的信用相应帐户。
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公开(公告)号：US11605022B2
公开(公告)日：2023-03-14
申请号：US16658950
申请日：2019-10-21
Applicant: Verizon Patent and Licensing Inc.
Inventor： Vinod Khanna Saini Ganesh , Travis R. McLaren , Sailesh K. Mishra , Rajat Sharma , Pavani Kamalapuram , Pritam Bedse , Senthil Muthusamy , Rishi Kanth Chitti , John Russo , Srinivasan Krishnamurthy , Khagender Arrekuti
IPC: G06F9/44 , G06N20/00 , G06F11/34 , G06Q10/0639
Abstract: A device may receive, from a customer platform, customer event data identifying events occurring between customers and an entity, and may receive, from the customer platform, customer action data generated by machine learning models and identifying customer actions to be taken by the customer platform in response to the occurrence of the events. The device may receive, from the customer platform, customer results data identifying results of the customer actions taken by the customer platform, and may calculate current key performance indicators based on the customer event data, the customer action data, and the customer results data. The device may retrain one or more of the machine learning models based on the current key performance indicators to generate one or more retrained machine learning models, and may provide the one or more retrained machine learning models to the customer platform.
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公开(公告)号：US10999433B2
公开(公告)日：2021-05-04
申请号：US16206643
申请日：2018-11-30
Applicant: Verizon Patent and Licensing Inc.
Inventor： Safwan Aly , Srinivasan Krishnamurthy , Pritam Bedse , Vipul Jha , Rajat Sharma , Senthil Muthusamy , Travis R. McLaren , Richard J. Worthington , Sailesh K. Mishra , Philip A. Jenkins , Venkateswararao Godavarti Veera , John Benjamin Lertola
Abstract: A platform can receive information regarding a user interaction, wherein the user interaction is associated with one or more channels that correspond to respective interfaces or media for the user interaction; retrieve supplemental information associated with the user interaction, wherein the supplemental information relates to at least one of: a state of a managed device associated with the user interaction, or a previous user interaction; identify, based on the information regarding the user interaction or the one or more channels, one or more models to process the information regarding the user interaction and the supplemental information, wherein the one or more models are identified from a plurality of models; determine, using the one or more models, an action to be performed with regard to the user interaction; and provide information identifying the action.
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