公开(公告)号：US20210073180A1

公开(公告)日：2021-03-11

申请号：US16949921

申请日：2020-11-20

Applicant: Verizon Patent and Licensing Inc.

Inventor： Saivivek THIYAGARAJAN ,  Praveen K MUTHU ,  Pradeep Bharthur SHANTHRAJ ,  Sankar SHANMUGAM

IPC: G06F16/16 ,  G06F16/9032 ,  G06F16/903 ,  G06N20/00 ,  G06F3/0482

Abstract: A device receives provides content to a client device via a dual-panel user interface that includes a first panel and a second panel. The device receives, from the client device, information indicating a user interaction, and processes the information, with a first model, to determine a question based on the user interaction. The device utilizes natural language processing with the question to determine an intent of the question, and processes the intent of the question, with a second model, to map the intent of the question to a content answer to the question. The device adds additional user information, associated with a user of the client device, to the content answer to generate a personalized content response, and updates the first panel with the personalized content response to generate an updated first panel. The device provides the updated first panel, via the dual-panel user interface, to the client device.