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1.发明公开公开(公告)号：US20240244135A1
公开(公告)日：2024-07-18
申请号：US18617130
申请日：2024-03-26
Applicant: Verizon Patent and Licensing Inc.
Inventor： Srinivasa KANIGANTI , Madhu TALUPUR , Sankar SHANMUGAM , Amol CHAKRADEO , RajeshKhanna SINGA RAMALINGAM
CPC classification number: H04M3/493 , H04M3/5307 , H04M2203/1058
Abstract: A device may receive real time audio data associated with a call between an agent and a customer, and may receive customer data identifying historical interactions with the customer. The device may receive chat data associated with the customer or interactive voice response (IVR) data associated with the customer, and may generate, based on the real time audio data, transcript data identifying a real time transcript of the call with the customer. The device may process the real time audio data, the customer data, the chat data or the IVR data, and the transcript data, with a machine learning model, to determine a customer intent and one or more actions to perform based on the customer intent; and may perform the one or more actions.
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公开(公告)号：US20210073180A1
公开(公告)日：2021-03-11
申请号：US16949921
申请日：2020-11-20
Applicant: Verizon Patent and Licensing Inc.
IPC: G06F16/16 , G06F16/9032 , G06F16/903 , G06N20/00 , G06F3/0482
Abstract: A device receives provides content to a client device via a dual-panel user interface that includes a first panel and a second panel. The device receives, from the client device, information indicating a user interaction, and processes the information, with a first model, to determine a question based on the user interaction. The device utilizes natural language processing with the question to determine an intent of the question, and processes the intent of the question, with a second model, to map the intent of the question to a content answer to the question. The device adds additional user information, associated with a user of the client device, to the content answer to generate a personalized content response, and updates the first panel with the personalized content response to generate an updated first panel. The device provides the updated first panel, via the dual-panel user interface, to the client device.
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公开(公告)号：US20190121495A1
公开(公告)日：2019-04-25
申请号：US15793753
申请日：2017-10-25
Applicant: Verizon Patent and Licensing Inc.
IPC: G06F3/0481 , G06F9/44 , G06F9/54 , G06F3/0484 , H04L12/58
Abstract: A device can be configured to provide a request for assistance with performing a task, receive instructions, launch, using the instructions, an application associated with the task, and cause display of a transparent overlay on top of a display of the application. The transparent overlay can include an instruction for a user, and the device can receive user input that corresponds to the instruction and perform an action based on the user input and the received instructions.
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公开(公告)号：US20170295218A1
公开(公告)日：2017-10-12
申请号：US15094613
申请日：2016-04-08
Applicant: Verizon Patent and Licensing Inc.
Inventor： Sankar SHANMUGAM , Sivagnanalingam Sivaganesh , Moorthy Sengottaiyan , Manmeet Kaur , Muhammad Salman Ali , Petri Virkkula
IPC: H04L29/08 , H04L12/919 , H04L12/801 , G06F17/30 , H04L12/26
CPC classification number: H04L67/06 , G06F17/301 , H04L43/0888 , H04L43/0894 , H04L47/16 , H04L47/19 , H04L47/765 , H04L67/14
Abstract: A device may receive an indication to establish a communication session between a first device and a second device for a file transfer. The device may receive, from the second device, metadata. The metadata may be used to identify files of a set of files. The device may identify the files for transfer from the second device to the first device based on the metadata. The device may cause multiple communication sessions to be established between the first device and the second device. The multiple connections may be used to transfer the files from the second device to the first device. The device may receive, from the second device, the files. The files may be received via the multiple communication sessions.
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Patent Agency Ranking
5.发明申请PROVIDING CUSTOMIZED INFORMATION FOR MOBILE DEVICES AND EFFICIENTLY SEARCHING THE SAME 有权为移动设备提供定制的信息，并有效地搜索它们公开(公告)号：US20140188932A1
公开(公告)日：2014-07-03
申请号：US13731855
申请日：2012-12-31
Applicant: VERIZON PATENT AND LICENSING INC.
Inventor： Samantha KALITA , Graham David SYSKO , Hannah Y. MOON , Hilary BASCH , Tiffany CHAN , Sankar SHANMUGAM , Rosa TAVARES , Arindam MITRA , Swapnil MAHANKAL
IPC: G06F17/30
CPC classification number: G06Q10/10 , G09B19/0053 , H04M15/58
Abstract: Account information associated with a mobile device is obtained through a mobile wireless communication network from a database of subscriber account records for mobile wireless communication service subscribers. The account information may identify the previous mobile device, the mobile device, and/or length of usage of the mobile device. Advice information is selected from a database of advice regarding operation of the mobile devices such that the selected advice information is adapted for the account, and the selected advice information is then provided via a user interface element of the mobile device. Additionally, multiple levels of search related phrases, in which the phrases at each level correspond to a user-selected phrase at the previous level, are presented via a user element of a mobile device.
Abstract translation: 通过移动无线通信网络从移动无线通信服务用户的用户帐户记录的数据库获得与移动设备相关联的帐户信息。 帐户信息可以标识先前的移动设备，移动设备和/或移动设备的使用时间长度。 从关于移动设备的操作的建议的数据库中选择建议信息，使得所选择的建议信息适合于该帐户，然后经由移动设备的用户界面元素提供所选择的建议信息。 此外，多个级别的搜索相关短语，其中每个级别的短语对应于在先前级别的用户选择的短语，经由移动设备的用户元素呈现。
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公开(公告)号：US20240236237A1
公开(公告)日：2024-07-11
申请号：US18151090
申请日：2023-01-06
Applicant: Verizon Patent and Licensing Inc.
CPC classification number: H04M3/5233 , H04L51/04 , H04M3/4365
Abstract: In some implementations, an agent-assistance platform may receive a first call stream. The agent-assistance platform may identify a first topic of the first call stream. The agent-assistance platform may output, using a recommendation model, one or more recommendations associated with the first topic of the first call stream. The agent-assistance platform may determine whether a recommendation, of the one or more recommendations, is selected for inclusion in the first call stream. The agent-assistance platform may update the recommendation model with information indicating whether the recommendation is selected for inclusion in the first call stream. The agent-assistance platform may receive a second call stream. The agent-assistance platform may identify a second topic of the second call stream, the first topic being the same as the second topic. The agent-assistance platform may selectively output, using the updated recommendation model, the recommendation for the second call stream.
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公开(公告)号：US20180352019A1
公开(公告)日：2018-12-06
申请号：US16055985
申请日：2018-08-06
Applicant: Verizon Patent and Licensing Inc.
Inventor： Sankar SHANMUGAM , Sivagnanalingam SIVAGANESH , Moorthy SENGOTTAIYAN , Manmeet KAUR , Muhammad Salman ALI , Petri VIRKKULA
IPC: H04L29/08 , G06F17/30 , H04L12/26 , H04L12/919 , H04L12/801
CPC classification number: H04L67/06 , G06F16/14 , H04L43/0888 , H04L43/0894 , H04L47/16 , H04L47/19 , H04L47/765 , H04L67/14
Abstract: A device may receive an indication to establish a communication session between a first device and a second device for a file transfer. The device may receive, from the second device, metadata. The metadata may be used to identify files of a set of files. The device may identify the files for transfer from the second device to the first device based on the metadata. The device may cause multiple communication sessions to be established between the first device and the second device. The multiple connections may be used to transfer the files from the second device to the first device. The device may receive, from the second device, the files. The files Day be received via the multiple communication sessions.
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8.发明公开公开(公告)号：US20240089372A1
公开(公告)日：2024-03-14
申请号：US17931603
申请日：2022-09-13
Applicant: Verizon Patent and Licensing Inc.
Inventor： Srinivasa KANIGANTI , Madhu TALUPUR , Sankar SHANMUGAM , Amol CHAKRADEO , RajeshKhanna SINGA RAMALINGAM
CPC classification number: H04M3/493 , H04M3/5307 , H04M2203/1058
Abstract: A device may receive real time audio data associated with a call between an agent and a customer, and may receive customer data identifying historical interactions with the customer. The device may receive chat data associated with the customer or interactive voice response (IVR) data associated with the customer, and may generate, based on the real time audio data, transcript data identifying a real time transcript of the call with the customer. The device may process the real time audio data, the customer data, the chat data or the IVR data, and the transcript data, with a machine learning model, to determine a customer intent and one or more actions to perform based on the customer intent; and may perform the one or more actions.
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9.发明申请公开(公告)号：US20200379950A1
公开(公告)日：2020-12-03
申请号：US16427849
申请日：2019-05-31
Applicant: Verizon Patent and Licensing Inc.
IPC: G06F16/16 , G06F16/9032 , G06F3/0482 , G06N20/00 , G06F16/903
Abstract: A device receives provides content to a client device via a dual-panel user interface that includes a first panel and a second panel. The device receives, from the client device, information indicating a user interaction, and processes the information, with a first model, to determine a question based on the user interaction. The device utilizes natural language processing with the question to determine an intent of the question, and processes the intent of the question, with a second model, to map the intent of the question to a content answer to the question. The device adds additional user information, associated with a user of the client device, to the content answer to generate a personalized content response, and updates the first panel with the personalized content response to generate an updated first panel. The device provides the updated first panel, via the dual-panel user interface, to the client device.
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