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    System and method for connecting a user to business services
    5.
    发明授权
    System and method for connecting a user to business services 有权
    将用户连接到业务服务的系统和方法

    公开(公告)号：US09456068B2

    公开(公告)日：2016-09-27

    申请号：US12717888

    申请日：2010-03-04

    申请人： Vishal Dhawan ,  Timothy M. Price ,  Manoj Sindhwani

    发明人： Vishal Dhawan ,  Timothy M. Price ,  Manoj Sindhwani

    IPC分类号： H04M1/247 ,  H04M3/493 ,  H04M1/253

    CPC分类号： H04M1/271 ,  H04M1/2478 ,  H04M1/2535 ,  H04M3/4936 ,  H04M15/08 ,  H04M2201/40 ,  H04M2250/74

    摘要： A system and method for connecting a user to business services monitors all attempts by the user to place outgoing telephone calls. When a user is attempting to place a call to a business, the system checks to see if the business has created a voice application that could be performed for the user. If so, the business' voice application is performed for the user on the user's local device, instead of connecting the user to the business' customer service line. If no voice application is available for the user, then the system connects the user to the business' customer service line, either through a telephone network, or through a data network connection.

    摘要翻译： 用于将用户连接到商业服务的系统和方法监视用户拨出电话呼叫的所有尝试。 当用户尝试向业务发出呼叫时，系统将检查业务是否创建了可以为用户执行的语音应用程序。 如果是这样，则在用户的本地设备上为用户执行业务语音应用，而不是将用户连接到业务的客户服务线。 如果用户没有可用的语音应用程序，则系统通过电话网络或通过数据网络连接将用户连接到业务的客户服务线路。

    System and method for announcing and routing incoming telephone calls using a distributed voice application execution system architecture
    8.
    发明授权
    System and method for announcing and routing incoming telephone calls using a distributed voice application execution system architecture 有权
    用于使用分布式语音应用执行系统架构通知和路由传入电话呼叫的系统和方法

    公开(公告)号：US09253301B2

    公开(公告)日：2016-02-02

    申请号：US12717839

    申请日：2010-03-04

    申请人： Vishal Dhawan ,  Timothy M. Price ,  Manoj Sindhwani

    发明人： Vishal Dhawan ,  Timothy M. Price ,  Manoj Sindhwani

    IPC分类号： H04M1/253 ,  H04M1/247 ,  H04M1/57 ,  H04M3/436 ,  H04M1/00

    CPC分类号： H04M1/2478 ,  H04M1/006 ,  H04M1/2535 ,  H04M1/578 ,  H04M3/436 ,  H04M2250/74

    摘要： A system and method for announcing and handling incoming telephone calls utilizes a distributed processing architecture. The distributed processing architecture makes use of local devices that can be located at various different locations where the user is often located. For instance, local devices could be at a user's home, a user's office and/or on a user's mobile device. The local devices are linked such than when there is an incoming telephone call directed to any one of multiple telephone numbers associated with the user, an announcement of the incoming call is provided at all of the user's locations. The user is also able to specify how the incoming call is to be handled on a call-by-call basis. The user may also be able to specify default call handling instructions so that an incoming telephone call directed to one of the user's telephone numbers is received by a device normally associated with a different one of the user's telephone numbers. The system allows the user to selectively forward incoming telephone calls to another specified number on a call-by-call basis.

    摘要翻译： 用于通知和处理传入电话呼叫的系统和方法利用分布式处理架构。 分布式处理架构使用可以位于用户经常位于的各种不同位置的本地设备。 例如，本地设备可以在用户的​​家庭，用户的办公室和/或用户的移动设备上。 本地设备被链接，例如当有与定向到与用户相关联的多个电话号码中的任何一个的呼入电话呼叫时，在所有用户的位置处提供来电的通知。 用户还可以指定如何在逐个呼叫的基础上处理来电。 用户还可能能够指定默认的呼叫处理指令，使得指向用户的电话号码之一的呼入电话通常被通常与用户的电话号码中的不同用户相关联的设备接收。 该系统允许用户在逐个呼叫的基础上选择性地将传入的电话呼叫转发到另一个指定的号码。

    System and method for interacting with a user via a variable volume and variable tone audio prompt
    9.
    发明授权
    System and method for interacting with a user via a variable volume and variable tone audio prompt 有权
    通过可变音量和可变音频音频提示与用户交互的系统和方法

    公开(公告)号：US08964960B2

    公开(公告)日：2015-02-24

    申请号：US12717897

    申请日：2010-03-04

    申请人： Vishal Dhawan ,  Timothy M. Price ,  Manoj Sindhwani

    发明人： Vishal Dhawan ,  Timothy M. Price ,  Manoj Sindhwani

    IPC分类号： H04M3/00 ,  H04M1/247 ,  H04M3/493 ,  H04M1/253 ,  H04M1/725

    CPC分类号： H04M1/2478 ,  H04M1/2535 ,  H04M1/72561 ,  H04M3/4936 ,  H04M2201/40 ,  H04M2250/74

    摘要： A system plays audio prompts to a user as part of a voice application. If the user begins to provide input in response to the audio prompt before the audio prompt is finished playing, the volume of the audio prompt is reduced, but the audio prompt continues to play. If the user finishes providing his input and the system is able to interpret the input before the audio prompt finishes, the audio prompt will halt and the system will take further action in accordance with the user's input. If the user finishes providing his input while the audio prompt is still playing, and the system is unable to interpret the input, the volume of the audio prompt will increase back to the original volume level until either the audio prompt finishes playing, or the user again begins to provide input.

    摘要翻译： 系统作为语音应用程序的一部分向用户播放音频提示。 如果用户在音频提示完成播放之前开始提供响应音频提示的输入，则音频提示音的音量减小，但音频提示继续播放。 如果用户完成提供其输入，并且系统能够在音频提示完成之前解释输入，则音频提示将停止，并且系统将根据用户的输入采取进一步的动作。 如果用户在音频提示仍在播放时完成提供输入，并且系统无法解释输入，则音频提示音的音量将增加到原始音量，直到音频提示完成播放，或者用户 再次开始提供输入。

    SYSTEM AND METHOD FOR PROVIDING TELEVISION PROGRAMMING RECOMMENDATIONS AND FOR AUTOMATED TUNING AND RECORDATION OF TELEVISION PROGRAMS
    10.
    发明申请
    SYSTEM AND METHOD FOR PROVIDING TELEVISION PROGRAMMING RECOMMENDATIONS AND FOR AUTOMATED TUNING AND RECORDATION OF TELEVISION PROGRAMS 有权
    提供电视节目推荐和自动调谐和电视节目录制的系统和方法

    公开(公告)号：US20100161426A1

    公开(公告)日：2010-06-24

    申请号：US12717875

    申请日：2010-03-04

    申请人： Vishal Dhawan ,  Timothy M. Price ,  Manoj Sindhwani

    发明人： Vishal Dhawan ,  Timothy M. Price ,  Manoj Sindhwani

    IPC分类号： G06Q30/00 ,  G06Q50/00

    CPC分类号： G06Q30/02 ,  G06Q30/0269 ,  H04M1/2477 ,  H04M1/2535 ,  H04M1/72561 ,  H04M2250/74

    摘要： A system that is capable of receiving and interpreting a user's spoken commands is also coupled to a television interface device that controls video programming content displayed the user's television. The user can speak commands to cause certain programs to be played, and to control various functions of the television. The system can track and analyze a user's video viewing habits. In addition, the system is able to determine which of multiple users might be interested in a particular video program, and the system can play marketing messages regarding that video program to those users that might be interested in viewing the video program.

    摘要翻译： 能够接收和解释用户口语命令的系统也耦合到控制显示用户电视的视频节目内容的电视接口设备。 用户可以发出命令来使某些节目被播放，并且控制电视机的各种功能。 该系统可以跟踪和分析用户的视频观看习惯。 此外，系统能够确定多个用户中的哪一个可能对特定视频节目感兴趣，并且系统可以向可能对观看视频节目感兴趣的那些用户播放关于该视频节目的营销消息。