公开(公告)号：US20150358362A1

公开(公告)日：2015-12-10

申请号：US14827548

申请日：2015-08-17

Applicant: Vonage Business Solutions, Inc.

Inventor： Jonathan Alexander ,  Ryan Sweet

IPC: H04L29/06

CPC classification number: H04L65/1053 ,  H04L65/105 ,  H04L65/1083 ,  H04L65/4023 ,  H04L67/2842 ,  H04M3/42314 ,  H04M7/0021

Abstract: A system for collecting information associated with a telephonic communication made through a VoIP system by dynamically integrating a plurality of end user software applications including a client side integration proxy in electronic communication with a hosted VoIP PBX. The client side integration proxy includes its own API for communicating and exchanging data with a plurality of end user software applications. Software executing on the client side integration proxy receives a request from the end user to retrieve information about a previous telephonic communication, retrieves data related to the previous telephonic communication from a data store, assigns a portion of a memory cache for storing the retrieved data about the previous telephonic communication, enables one or more of the plurality of end user software applications to access the data about the previous telephonic communication currently stored in the assigned portion of the memory cache, enables one or more of the plurality of end user software applications, in response to the data about the previous telephonic communication accessed from the assigned portion of the memory cache, to update, modify, or add to the data about the previous telephonic communication currently stored in the assigned portion of the memory cache based on data relevant to the previous telephonic communication obtainable or generated by the one or more of the plurality of end user software applications, and retrieves and presents the supplemented data about the previous telephonic communication to the end user.

Abstract translation: 一种用于收集与通过VoIP系统进行的电话通信相关联的信息的系统，通过动态地将多个最终用户软件应用程序集成，所述终端用户软件应用包括与托管VoIP PBX的电子通信中的客户端集成代理。 客户端集成代理包括用于与多个最终用户软件应用程序通信和交换数据的自己的API。 在客户端集成代理处执行的软件接收来自最终用户的请求以检索关于之前的电话通信的信息，从数据存储器检索与之前的电话通信相关的数据，分配用于存储检索到的数据的一部分存储器高速缓存 先前的电话通信使得多个终端用户软件应用程序中的一个或多个能够访问当前存储在存储器高速缓存的分配部分中的先前电话通信的数据，使得多个终端用户软件应用程序中的一个或多个， 响应于从存储器高速缓存的分配部分访问的关于先前的电话通信的数据，基于与存储器高速缓存的分配部分相关的数据来更新，修改或添加当前存储在存储器高速缓存的分配部分中的先前电话通信的数据 先前的电话通信可由一个或多个可获得或产生 多个最终用户软件应用程序，并且检索并向最终用户呈现关于之前的电话通信的补充数据。