公开(公告)号：US20170262858A1

公开(公告)日：2017-09-14

申请号：US15087555

申请日：2016-03-31

申请人： Wipro Limited

发明人： Venkatakrishnan Rajaram ,  Narayanan Ramani Konnayar ,  Ria Chakraborty ,  Malathi Bellam Soundararajan

IPC分类号： G06Q30/00 ,  G06F17/27

CPC分类号： G06Q30/016 ,  G06F17/271 ,  G06F17/2725 ,  G06F17/2775

摘要： The present disclosure relates to method and system for automatically identifying one or more issues in one or more tickets of an organization. An issue identification system retrieves a sequence pattern from ticket data received from one or more data sources. The issue identification system generates one or more first sub-sequence patterns of the n-grams from the sequence pattern. Further, frequency of occurrence and Part-of-Speech (POS) weightage of each of the one or more first sub-sequence patterns of the n-grams are determined by the issue identification system. A first score is determined for each of the one or more first sub-sequence patterns of the n-grams based on both the frequency and the POS weightage. Upon determining the first score, the issue identification system identifies one or more issues in the one or more tickets automatically based on the first sub-sequence pattern of the n-grams associated with a highest first score.

公开(公告)号：US20150206157A1

公开(公告)日：2015-07-23

申请号：US14196362

申请日：2014-03-04

申请人： Wipro Limited

发明人： Vijay Rao Perepa ,  Venkatakrishnan Rajaram

IPC分类号： G06Q30/02

CPC分类号： G06Q30/0203

摘要： This disclosure relates to methods and systems for estimating customer experience, the method comprising: receiving one or more interaction parameters associated with an interaction between the utility providing entity and a customer entity; determining, by a hardware processor in communication with the utility providing entity, a first interaction score based on the received one or more interaction parameters; determining a second interaction score based on the first interaction score and a feedback rating, provided by the customer entity, associated with the interaction; determining a third interaction score based on the second interaction score and a time interval between the interaction and a previous interaction between the utility providing entity and the customer entity; determining a customer experience score associated with the interaction based on the third interaction score and a stored customer experience score associated with the previous interaction; and providing the customer experience score.

摘要翻译： 本公开涉及用于估计客户体验的方法和系统，所述方法包括：接收与所述公用事业提供实体和客户实体之间的交互相关联的一个或多个交互参数; 由与所述效用器提供实体通信的硬件处理器确定基于所接收的一个或多个交互参数的第一交互评分; 基于与所述交互相关联的所述客户实体提供的第一交互得分和反馈评级来确定第二交互评分; 基于所述第二交互得分以及所述交互和所述公用事业提供实体与所述客户实体之间的先前交互的时间间隔来确定第三交互得分; 基于所述第三交互得分确定与所述交互相关联的客户体验评分以及与所述先前交互相关联的存储的客户体验评分; 并提供客户体验得分。

公开(公告)号：US20160341636A1

公开(公告)日：2016-11-24

申请号：US14794424

申请日：2015-07-08

申请人： Wipro Limited

发明人： Venkatakrishnan Rajaram ,  Hemant Kumar

IPC分类号： G01M99/00 ,  E21B47/00

CPC分类号： E21B47/00 ,  G06Q50/06

摘要： A method and production surveillance device to perform oil and/or gas upstream surveillance that generates one or more real-time patterns from sensor data received from one or more sensors. The one or more real-time patterns are compared with one or more pre-defined patterns. A confidence prediction score is determined based on the comparison of the one or more real-time patterns with the one or more pre-defined patterns. One or more alerts are generated based on the confidence prediction score to perform oil and/or gas upstream surveillance.

摘要翻译： 一种用于执行油和/或气体上游监视的方法和生产监视装置，其从从一个或多个传感器接收的传感器数据产生一个或多个实时模式。 将一个或多个实时模式与一个或多个预定义模式进行比较。 基于一个或多个实时模式与一个或多个预定义模式的比较来确定置信度预测分数。 基于置信预测分数生成一个或多个警报以执行油和/或气体上游监视。

公开(公告)号：US20150220860A1

公开(公告)日：2015-08-06

申请号：US14230458

申请日：2014-03-31

申请人： WIPRO LIMITED

发明人： Vijay Rao Perepa ,  Venkatakrishnan Rajaram ,  Arpith Pookat Rammohan

IPC分类号： G06Q10/06

CPC分类号： G06Q10/0633 ,  G06Q50/06

摘要： Disclosed herein are a method and a system for optimizing the process of debt collection. The method comprises: identifying a customer with a debt; classifying the customer with the debt into one of a plurality of predefined categories based on a profile of the customer; retrieving one or more category specific collection actions capable of being taken against the customer based on the category associated with the customer; determining a historic probability of success and/or failure for the one or more category specific collection actions; generating, by a processor, a decision tree having a source node, one or more intermediate nodes, and one or more destination nodes, the source node, the one or more intermediate nodes, and the one or more destination nodes representing the one or more category specific collection actions, and the source node, the one or more intermediate nodes and the one or more destination nodes constituting one or more workflows; determining an optimal workflow from the one or more workflows on basis of maximum expected value at the source node, the maximum expected value based on cost associated with the one or more category specific collection actions and probability of success and/or failure of the one or more category specific collection actions.

摘要翻译： 本文公开了一种优化收债流程的方法和系统。 该方法包括：识别具有债务的客户; 基于客户的简档将具有债务的客户分类为多个预定类别中的一个; 基于与客户相关联的类别，检索能够针对顾客采取​​的一个或多个类别特定收集动作; 确定一个或多个类别特定收集动作的成功和/或失败的历史概率; 由处理器生成具有源节点，一个或多个中间节点和一个或多个目的地节点，所述源节点，所述一个或多个中间节点以及表示所述一个或多个节点的一个或多个目的地节点的决策树 类别特定收集动作，源节点，一个或多个中间节点和构成一个或多个工作流的一个或多个目标节点; 基于源节点处的最大期望值从一个或多个工作流确定最佳工作流，基于与一个或多个类别特定收集动作相关联的成本的最大期望值以及该一个或多个类别特定收集动作的成功和/或失败的概率 更多类别特定的收集操作。

公开(公告)号：US09984376B2

公开(公告)日：2018-05-29

申请号：US15087555

申请日：2016-03-31

申请人： Wipro Limited

发明人： Venkatakrishnan Rajaram ,  Narayanan Ramani Konnayar ,  Ria Chakraborty ,  Malathi Bellam Soundararajan

IPC分类号： G06F17/27 ,  G06F17/21 ,  G06Q30/00

CPC分类号： G06Q30/016 ,  G06F17/271 ,  G06F17/2725 ,  G06F17/2775

摘要： The present disclosure relates to method and system for automatically identifying one or more issues in one or more tickets of an organization. An issue identification system retrieves a sequence pattern from ticket data received from one or more data sources. The issue identification system generates one or more first sub-sequence patterns of the n-grams from the sequence pattern. Further, frequency of occurrence and Part-of-Speech (POS) weightage of each of the one or more first sub-sequence patterns of the n-grams are determined by the issue identification system. A first score is determined for each of the one or more first sub-sequence patterns of the n-grams based on both the frequency and the POS weightage. Upon determining the first score, the issue identification system identifies one or more issues in the one or more tickets automatically based on the first sub-sequence pattern of the n-grams associated with a highest first score.

公开(公告)号：US20150269587A1

公开(公告)日：2015-09-24

申请号：US14267382

申请日：2014-05-01

申请人： Wipro Limited

发明人： Radhakrishnan Swaminathan ,  Venkatakrishnan Rajaram ,  Hemalatha Seetharamaiah

IPC分类号： G06Q30/00

CPC分类号： G06Q30/016 ,  G06Q50/06

摘要： A method, non-transitory computer readable medium and utility management computing device for obtaining data associated with one or more electric utilities from a utility monitoring system. An asset reliability score and a consumption score is determined from the obtained data associated with the one or more electric utilities. Next, a customer satisfaction score is determined for the one or more electric utilities based on the determined asset reliability score and the consumption score. The determined customer satisfaction score for the one or more electric utilities is provided.

摘要翻译： 一种用于从公用事业监控系统获得与一个或多个电力设施相关联的数据的方法，非暂时性计算机可读介质和公用事业管理计算设备。 从获得的与一个或多个电力公司相关联的数据确定资产可靠性评分和消耗分数。 接下来，基于所确定的资产可靠性得分和消费分数来确定一个或多个电力公司的顾客满意度分数。 提供一个或多个电力公司确定的客户满意度分数。