公开(公告)号：US20240430360A1

公开(公告)日：2024-12-26

申请号：US18689943

申请日：2022-08-01

Applicant: ZTE CORPORATION

Inventor： Yongsheng MIAO ,  Jun HONG ,  Liang SHI ,  Lu ZHANG

IPC: H04M3/493 ,  G06Q30/01 ,  H04L65/1016 ,  H04L67/55

Abstract: A customer service business implementation method and system, a computer device, and a readable medium. The method is applied to a customer service system, and comprises: in the case that a customer service system and a user terminal perform audio/video interaction through an audio/video channel, sending first multimedia information to an IMS to request the IMS to establish a data channel between the IMS and the user terminal and send the first multimedia information to the user terminal through the data channel, wherein the first multimedia information is multimedia interaction information that has been synchronized and associated with audio/video information sent through the audio/video channel, and is used for prompting a user of the user terminal to feed back information.

公开(公告)号：US20240244093A1

公开(公告)日：2024-07-18

申请号：US18427401

申请日：2024-01-30

Applicant: ZTE Corporation

Inventor： Lu ZHANG ,  Mengxiao WANG ,  Shilin CHEN ,  Tingxiang SHI ,  Yanwei FANG ,  Yongsheng MIAO ,  Chengnian SHEN ,  Rujun LI ,  Jian TANG ,  Jun HONG

IPC: H04L65/1069 ,  H04L65/1016 ,  H04L65/1101

CPC classification number: H04L65/1069 ,  H04L65/1016 ,  H04L65/1101

Abstract: A communication method, a signaling control network element, a media control network element and a communication system. The communication method comprises: acquiring a transparent transmission channel creation request; performing, according to the transparent transmission channel creation request, negotiation processing on a media control network element and a first terminal device corresponding to a first terminal identifier, so as to create a transparent transmission channel between the media control network element and the first terminal device; obtaining a first resource identifier of an application entity according to the transparent transmission channel creation request; and sending the first resource identifier to the media control network element, so that the media control network element determines a data transmission relationship between the transparent transmission channel and the application entity corresponding to an application identifier.

公开(公告)号：US20230117864A1

公开(公告)日：2023-04-20

申请号：US17915164

申请日：2021-03-31

Applicant: ZTE CORPORATION

Inventor： Yongsheng MIAO ,  Jingxiang LIU ,  Lei PAN

IPC: H04L65/1016 ,  H04L65/1073 ,  H04W8/04

Abstract: Provided are a method and an apparatus for implementing a call service, an electronic device, and a computer readable storage medium, the method includes: deciding whether a first state of a terminal in an eMSC is consistent with a second state of the terminal in an IMS; if they are inconsistent, sending a registration request to the IMS to cause the terminal to complete an initial call service, wherein the eMSC does not subscribe to registration state information in the IMS.