公开(公告)号：US07898971B2

公开(公告)日：2011-03-01

申请号：US12039201

申请日：2008-02-28

申请人： Zhiqiang Qian ,  Thomas Anderson ,  Paritosh Bajpay ,  Jackson Liu ,  Sanjeeta Mohapatra ,  John Rowan ,  Michael Zinnikas

发明人： Zhiqiang Qian ,  Thomas Anderson ,  Paritosh Bajpay ,  Jackson Liu ,  Sanjeeta Mohapatra ,  John Rowan ,  Michael Zinnikas

IPC分类号： G01R31/08

CPC分类号： H04L41/0631 ,  H04L41/0806 ,  H04L41/0866

摘要： A method and apparatus for automating hub and spoke network trouble diagnostics in a communication network are disclosed. For example, the method retrieves provisioning and configuration data, access interface alarm information, and network facility status data related to the communication network by a diagnostic system, and identifies at least one of: a network configuration error, an access interface error, or a configuration error associated with at least one hub router or at least one spoke router, as the root cause of the problem of the communication network.

摘要翻译： 公开了一种用于在通信网络中自动化集线器和辐条网络故障诊断的方法和装置。 例如，该方法通过诊断系统检索配置和配置数据，访问接口警报信息和与通信网络相关的网络设备状态数据，并且识别以下至少一个：网络配置错误，访问接口错误或 与至少一个集线器路由器或至少一个分支路由器相关联的配置错误，作为通信网络问题的根本原因。

公开(公告)号：US20090219823A1

公开(公告)日：2009-09-03

申请号：US12039201

申请日：2008-02-28

申请人： ZHIQIANG QIAN ,  Thomas Anderson ,  Paritosh Bajpay ,  Jackson Liu ,  Sanjeeta Mohapatra ,  John Rowan ,  Michael Zinnikas

发明人： ZHIQIANG QIAN ,  Thomas Anderson ,  Paritosh Bajpay ,  Jackson Liu ,  Sanjeeta Mohapatra ,  John Rowan ,  Michael Zinnikas

IPC分类号： G06F11/00

CPC分类号： H04L41/0631 ,  H04L41/0806 ,  H04L41/0866

摘要： A method and apparatus for automating hub and spoke network trouble diagnostics in a communication network are disclosed. For example, the method retrieves provisioning and configuration data, access interface alarm information, and network facility status data related to the communication network by a diagnostic system, and identifies at least one of: a network configuration error, an access interface error, or a configuration error associated with at least one hub router or at least one spoke router, as the root cause of the problem of the communication network.

摘要翻译： 公开了一种用于在通信网络中自动化集线器和辐条网络故障诊断的方法和装置。 例如，该方法通过诊断系统检索配置和配置数据，访问接口警报信息和与通信网络相关的网络设备状态数据，并且识别以下至少一个：网络配置错误，访问接口错误或 与至少一个集线器路由器或至少一个分支路由器相关联的配置错误，作为通信网络问题的根本原因。

公开(公告)号：US20110153381A1

公开(公告)日：2011-06-23

申请号：US12641896

申请日：2009-12-18

申请人： Saryu Shah ,  Christian Kolmodin ,  Jackson Liu ,  Daqin Liu ,  Sanjeeta Mohapatra ,  Glenn Mohesky ,  Timothy Plattner ,  Jason Tolbert ,  Michael Zinnikas

发明人： Saryu Shah ,  Christian Kolmodin ,  Jackson Liu ,  Daqin Liu ,  Sanjeeta Mohapatra ,  Glenn Mohesky ,  Timothy Plattner ,  Jason Tolbert ,  Michael Zinnikas

IPC分类号： G06Q10/00 ,  G06N5/02 ,  G06F11/07

CPC分类号： G06Q10/06 ,  G06Q10/06312 ,  G06Q10/06316 ,  G06Q30/016

摘要： A system and method for receiving a service ticket, determining a likelihood of success of re-testing the service ticket and performing additional steps, if the likelihood of success is greater than a predetermined re-testing threshold. The additional steps including determining a waiting time of the service ticket, adding the service ticket to a service ticket queue containing a plurality of service tickets, the service ticket queue being sorted by a waiting time of each of the plurality of service tickets, initiating performance of the service ticket, after an expiration of the waiting time, removing the ticket from the queue, if the performance of the service ticket is successful and re-start the waiting time, if the performance of the service ticket is unsuccessful.

摘要翻译： 如果成功的可能性大于预定的重新测试阈值，则用于接收服务票证的系统和方法，确定重新测试服务票据并且执行附加步骤的成功的可能性。 所述附加步骤包括确定所述服务票据的等待时间，将所述服务票据添加到包含多个服务票据的服务票证队列，所述服务票据队列由所述多个服务票据中的每个服务票据的等待时间排序，发起性能 在等待时间到期后，如果服务票的执行成功并且重新开始等待时间，则如果服务票的执行不成功，则从队列中移除票据。