公开(公告)号：US11544762B2

公开(公告)日：2023-01-03

申请号：US16773727

申请日：2020-01-27

申请人： salesforce.com, inc.

发明人： Yixin Mao ,  Sitaram Asur ,  Na Cheng ,  Gary Brandeleer ,  Kavya Murali ,  Nicholas Beng Tek Geh

IPC分类号： G06Q30/06 ,  G06F17/16 ,  G06Q10/08 ,  G06Q10/06

摘要： A system and related processing methodologies for recommending a product based on a work order are described. The system receives an input case description, including a current repair item and a current work type. Historical work orders associating a plurality of products with repair items and work types are searched for a co-occurrence of the repair item matching the current repair item, and the work type matching the current work type. Upon finding a match, the product associated with the match is added to a set of candidate products for the current work order. A similarity measure between the candidate product and current work order description, a current work type category, and popularity of the candidate product is generated and then used in the generation of a probability score for the candidate product and current work order. If the probability score meets a threshold, the candidate product is recommended.

公开(公告)号：US20190236504A1

公开(公告)日：2019-08-01

申请号：US15882751

申请日：2018-01-29

申请人： Salesforce.Com, Inc.

发明人： Roojuta Lalani ,  Tyler Shopshire ,  Kavya Murali ,  Neeraj Ahuja ,  Sudhakara Reddy Peddi

IPC分类号： G06Q10/06

CPC分类号： G06Q10/06315 ,  G06Q10/087

摘要： A method for technical field service inventory management has been developed. A software platform manages product inventory for use by a field service technician. The platform creates objects for a work order, a product required, a location, an address/appointment, a product item, a product item transaction and a product item consumed. The product item consumed object is used to automatically update the status of product inventory as the product is used by the field service technician.

公开(公告)号：US20210150610A1

公开(公告)日：2021-05-20

申请号：US16773727

申请日：2020-01-27

申请人： salesforce.com, inc.

发明人： Yixin Mao ,  Sitaram Asur ,  Na Cheng ,  Gary Brandeleer ,  Kavya Murali ,  Nicholas Beng Tek Geh

IPC分类号： G06Q30/06 ,  G06Q10/06 ,  G06Q10/08 ,  G06F17/16

摘要： A system and related processing methodologies for recommending a product based on a work order are described. The system receives an input case description, including a current repair item and a current work type. Historical work orders associating a plurality of products with repair items and work types are searched for a co-occurrence of the repair item matching the current repair item, and the work type matching the current work type. Upon finding a match, the product associated with the match is added to a set of candidate products for the current work order. A similarity measure between the candidate product and current work order description, a current work type category, and popularity of the candidate product is generated and then used in the generation of a probability score for the candidate product and current work order. If the probability score meets a threshold, the candidate product is recommended.

公开(公告)号：US10650337B2

公开(公告)日：2020-05-12

申请号：US15882751

申请日：2018-01-29

申请人： salesforce.com, inc.

发明人： Roojuta Lalani ,  Tyler Shopshire ,  Kavya Murali ,  Neeraj Ahuja ,  Sudhakara Reddy Peddi

IPC分类号： G06Q10/06 ,  G06Q10/08

摘要： A method for technical field service inventory management has been developed. A software platform manages product inventory for use by a field service technician. The platform creates objects for a work order, a product required, a location, an address/appointment, a product item, a product item transaction and a product item consumed. The product item consumed object is used to automatically update the status of product inventory as the product is used by the field service technician.