公开(公告)号：US20180253654A1

公开(公告)日：2018-09-06

申请号：US15449371

申请日：2017-03-03

Applicant: salesforce.com, inc.

Inventor： Robert Michael Van Osten ,  Sean Lynch ,  Matthew Burghoffer ,  Adam Evans

IPC: G06N5/02

CPC classification number: G06N5/025 ,  G06Q10/00 ,  G06Q10/10

Abstract: A system may generate rules based on identifying patterns within a set of communications. The system may determine moments and scores based on events and parameters within a communication of the set of communications. In some cases, the set of communications may be stored in a database, and the system may update the set of communications in real-time. The system may determine an insight based on the moments and scores across the set of communications. For example, the system may identify patterns of moments, scores, or the relationship between moments and scores. The system may determine the insight based on the identified pattern. The system may generate a rule based on the insight. In some cases, the rule may specify and action for the system to take. The system may implement the rule in real-time based on transmitting or receiving communications.

公开(公告)号：US10585906B2

公开(公告)日：2020-03-10

申请号：US15582256

申请日：2017-04-28

Applicant: salesforce.com, inc.

Inventor： Robert Michael Van Osten ,  Sean Lynch ,  Matthew Burghoffer ,  Adam Evans ,  Joseph Michael Chrzanowski

IPC: G06F17/30 ,  G06F16/2458 ,  H04L29/08 ,  G06F16/9537 ,  G06F16/2457 ,  G06F17/27 ,  G06Q10/10

Abstract: A database system may implement communications language queries to query data based on relationships between communications. A user may input a communications language query, and may process the query at a user device or at a database server. In some cases, the database server may process the query based on a periodic or event-based trigger. Processing the query may involve identifying one or more sets of communication events based on the type of communication event or a property of the communication event (e.g., referred to as a moment or score), as well as a temporal, user, or geographic relationship between the sets of communication events. The user device or database server may return a timestamp of a communication event, moment, or score, a number of occurrences of communication events, moments, or scores, or a Boolean value indicating whether a particular communication event, moment, or score exists to the user.

公开(公告)号：US20180314740A1

公开(公告)日：2018-11-01

申请号：US15582256

申请日：2017-04-28

Applicant: salesforce.com, inc.

Inventor： Robert Michael Van Osten ,  Sean Lynch ,  Matthew Burghoffer ,  Adam Evans ,  Joseph Michael Chrzanowski

IPC: G06F17/30 ,  H04L29/08

CPC classification number: G06F16/2477 ,  G06F16/24578 ,  G06F16/9537 ,  G06F17/2765 ,  G06F17/279 ,  G06Q10/103 ,  G06Q10/107 ,  H04L67/10 ,  H04L67/22 ,  H04L67/306

Abstract: A database system may implement communications language queries to query data based on relationships between communications. A user may input a communications language query, and may process the query at a user device or at a database server. In some cases, the database server may process the query based on a periodic or event-based trigger. Processing the query may involve identifying one or more sets of communication events based on the type of communication event or a property of the communication event (e.g., referred to as a moment or score), as well as a temporal, user, or geographic relationship between the sets of communication events. The user device or database server may return a timestamp of a communication event, moment, or score, a number of occurrences of communication events, moments, or scores, or a Boolean value indicating whether a particular communication event, moment, or score exists to the user.