SYSTEM AND METHOD FOR AUTOMATED PROCESSING OF SPEECH USING MACHINE LEARNING

    公开(公告)号:US20230360644A1

    公开(公告)日:2023-11-09

    申请号:US17735410

    申请日:2022-05-03

    IPC分类号: G10L15/18 G10L15/32 G10L15/06

    摘要: Automated systems and methods are provided for processing speech, comprising obtaining a digitally-encoded speech representation corresponding to a telecommunication interaction, wherein the digitally-encoded speech representation includes at least one of a voice recording or a transcript derived from audio of the telecommunication interaction; obtaining a digitally-encoded data set corresponding to at least one structured feature of the telecommunication interaction; obtaining a reference set, wherein the reference set includes a set of binary-classified existing satisfaction classifications; obtaining a trained machine learning algorithm, wherein the machine learning algorithm has been trained using a first plurality of reference telecommunication interactions which include user-provided satisfaction scores; extracting a feature set from the digitally-encoded speech representation; and by the machine learning algorithm and based on at least one structured feature and the feature set, generating a predicted satisfaction classification for the telecommunication interaction.

    Dynamic hotspot prediction method and system

    公开(公告)号:US11451930B2

    公开(公告)日:2022-09-20

    申请号:US17071192

    申请日:2020-10-15

    摘要: A method and system is presented for dynamically predicting hotspots (predictive of a high volume of event occurrences) in a geographic location. The method calculates a hotspot probability measure for each grid within this geographic location by summing probability of predicted volume bucket with probabilities of all higher buckets (buckets are ordinal here). The method also calculates a hotspot score for each grid based on the corresponding hotspot probability measure, selects a pre-defined number of grids having the highest hotspot scores as predicted hotspots, and generates an alert indicating the predicted hotspots and displaying the alert on a predictive GUI, showing the multiple grids.

    System for public transit fare collection, decomposition and display

    公开(公告)号:US11120641B2

    公开(公告)日:2021-09-14

    申请号:US15378208

    申请日:2016-12-14

    发明人: John C. Handley

    摘要: A system for managing fare collection in a public transit network may include a fare collection system and a fare management system. The fare collection may collect fare information from passengers boarding or getting off a vehicle. The fare management system may use the received fare information to determine a fare return series over a period of time, which includes multiple fare returns. The fare management system may use a hierarchical cluster method to cluster multiple fare returns into one or more clusters represented in a dendrogram, apply a “silhouette” method to the dendrogram and obtain an optimal clustering. The system may further output a graphic representation, such as a trend line, for each of the clusters over a time period. Based on the clustering results, the system may also deploy a revised fare class schedule or transit system schedule to the fare collection system.

    Image analysis system for verification of property roof damage

    公开(公告)号:US11120505B2

    公开(公告)日:2021-09-14

    申请号:US15172499

    申请日:2016-06-03

    IPC分类号: G06Q40/08

    摘要: A system processes a set of images to verify whether the images depict a type of property damage, such as hail damage from a hail storm. The system receives digital images of a roof or other facet of the property that were taken by an image capturing device after the storm event. The system also receives storm data relating to the storm event and claim data related to a property damage claim. The system uses the claim data to process the digital images to automatically identify damage to the roof or other facet. The system then analyzes the storm data to determine whether the damage is consistent with an actual, naturally-occurring storm event, and it generates a report depicting its findings.

    Method and apparatus for predicting mortality of a patient using trained classifiers

    公开(公告)号:US11011274B2

    公开(公告)日:2021-05-18

    申请号:US15065432

    申请日:2016-03-09

    摘要: A method, non-transitory computer readable medium and apparatus for predicting mortality of a current patient are disclosed. For example, the method includes receiving data associated with a plurality of different patients with known mortality outcomes, wherein the data includes a subset of data for each one of a plurality of different measurement timepoints for each one of the plurality of different patients, calculating n number of classifiers, wherein n is equal to a number of the plurality of different measurement timepoints, receiving data associated with the current patient at an i-th measurement timepoint, predicting the current patient has a high mortality risk based on an output of the i-th classifier of the n number of classifiers and transmitting a signal to a health administration server to cause an alarm to be generated in response to the high mortality risk that is predicted.

    Method and system for generating polygons within a geographic region that satisfy a query

    公开(公告)号:US10726951B2

    公开(公告)日:2020-07-28

    申请号:US15154617

    申请日:2016-05-13

    申请人: Xerox Corporation

    IPC分类号: G16H40/20 G06F16/29

    摘要: A method and a non-transitory computer readable medium for generating polygons within a geographic region that satisfy a query are disclosed. For example, the method extracts a plurality of nodes, a plurality of service providers and information associated with the plurality of nodes and the plurality of service providers of the geographic region from a geographic data source, creates a node table based on the information that was extracted, receives the query for one or more nodes having a predefined number of service providers within a travel budget, determines the one or more nodes from the node table that satisfy the query, and generates one or more generate polygons around the one or more nodes that satisfy the query within the geographic region.