公开(公告)号：US12067587B2

公开(公告)日：2024-08-20

申请号：US17943118

申请日：2022-09-12

申请人： TapText llc

发明人： Steve Doumar ,  David Teodosio

IPC分类号： H04M1/64 ,  G06F16/955 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06K19/06 ,  G06N20/00 ,  G06Q10/0631 ,  G06Q30/016 ,  G06Q30/0201 ,  G06Q30/0207 ,  H04M3/523 ,  H04M3/527 ,  H04M3/533 ,  G06Q30/0251

CPC分类号： G06Q30/0207 ,  G06F16/9554 ,  G06F16/9558 ,  G06F21/32 ,  G06F21/6245 ,  G06K7/1417 ,  G06K19/06037 ,  G06N20/00 ,  G06Q10/06315 ,  G06Q30/016 ,  G06Q30/0201 ,  H04M3/523 ,  H04M3/527 ,  H04M3/53308 ,  H04M3/53333 ,  G06F2221/2139 ,  G06Q30/0267

摘要： A system and method for using enhanced QR codes in a call to action, that provides enhanced functionality for generating a call to action element or providing personalized content when scanned, and that combine additional data dimensions with existing QR code technologies to expand the QR code capability beyond what is enabled by standard QR code specifications.

公开(公告)号：US20240221017A1

公开(公告)日：2024-07-04

申请号：US18402679

申请日：2024-01-02

申请人： TapText llc

发明人： Steve Doumar ,  Paul Levasseur

IPC分类号： G06Q30/0207 ,  G06F16/955 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06K19/06 ,  G06N20/00 ,  G06Q10/0631 ,  G06Q30/016 ,  G06Q30/0201 ,  G06Q30/0251 ,  H04M3/523 ,  H04M3/527 ,  H04M3/533

CPC分类号： G06Q30/0207 ,  G06F16/9554 ,  G06F16/9558 ,  G06F21/32 ,  G06F21/6245 ,  G06K7/1417 ,  G06K19/06037 ,  G06N20/00 ,  G06Q10/06315 ,  G06Q30/016 ,  G06Q30/0201 ,  H04M3/523 ,  H04M3/527 ,  H04M3/53308 ,  H04M3/53333 ,  G06F2221/2139 ,  G06Q30/0267

摘要： A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers or purpose-built computer and mobile phone applications.

公开(公告)号：US20230368233A1

公开(公告)日：2023-11-16

申请号：US18161086

申请日：2023-01-29

申请人： TapText llc

发明人： Steve Doumar ,  David Teodosio

IPC分类号： G06Q30/0207 ,  G06K19/06 ,  G06F16/955 ,  G06N20/00 ,  H04M3/527 ,  H04M3/533 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06Q10/0631 ,  G06Q30/016 ,  G06Q30/0201 ,  H04M3/523

CPC分类号： G06Q30/0207 ,  G06K19/06037 ,  G06F16/9558 ,  G06F16/9554 ,  G06N20/00 ,  H04M3/527 ,  H04M3/53308 ,  H04M3/53333 ,  G06F21/32 ,  G06F21/6245 ,  G06K7/1417 ,  G06Q10/06315 ,  G06Q30/016 ,  G06Q30/0201 ,  H04M3/523 ,  G06F2221/2139 ,  G06Q30/0267

摘要： A system and method for universal identification and passport management using a phone identifier and text redirect for user identification. The first step is engagement by a mobile phone with a call-to-action embedded in various media that triggers a text message to auto-populate on the mobile phone. The auto-populated message comprises information about the user and a unique identifier. The second step is for the user to tap to send the auto-populated message to the universal identification and passport manager, thus initiating the identification of the user. The manager works with an identity verifier and privileges handler to identify the user, grant the user access to a third-party client system, and perform other actions based on the unique identifier and stored authentication instructions.

公开(公告)号：US20230351427A1

公开(公告)日：2023-11-02

申请号：US18130409

申请日：2023-04-03

申请人： TapText llc

发明人： Steve Doumar ,  David Teodosio

IPC分类号： G06Q30/0207 ,  G06K19/06 ,  G06F16/955 ,  G06N20/00 ,  H04M3/527 ,  H04M3/533 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06Q10/0631 ,  G06Q30/016 ,  G06Q30/0201 ,  H04M3/523

CPC分类号： G06Q30/0207 ,  G06K19/06037 ,  G06F16/9558 ,  G06F16/9554 ,  G06N20/00 ,  H04M3/527 ,  H04M3/53308 ,  H04M3/53333 ,  G06F21/32 ,  G06F21/6245 ,  G06K7/1417 ,  G06Q10/06315 ,  G06Q30/016 ,  G06Q30/0201 ,  H04M3/523 ,  G06F2221/2139 ,  G06Q30/0267

摘要： A system and method for automated wi-fi setup on a mobile device with text redirected opt-in. The first step is scanning a QR code with a user computing device, such as a mobile phone, that triggers a text message to auto-populate on the user computing device. The auto-populated message comprises a unique identifier. The second step is for the QR code to trigger the mobile device to connect to a network using encoded Wi-Fi network settings. Optionally, the system may integrate with a communications and interaction system.

公开(公告)号：US11805208B2

公开(公告)日：2023-10-31

申请号：US16771630

申请日：2019-05-09

申请人： Google LLC

发明人： Shavit Matias ,  Noam Etzion-Rosenberg ,  Blaise Aguera-Arcas ,  Benjamin Schlesinger ,  Brandon Barbello ,  Ori Kabeli ,  David Petrou ,  Yossi Matias ,  Nadav Bar

IPC分类号： H04M3/527 ,  G06N20/00 ,  G06Q10/1093 ,  G10L15/08 ,  G10L15/22 ,  H04M3/42 ,  H04M3/436

CPC分类号： H04M3/527 ,  G06N20/00 ,  G06Q10/1095 ,  G10L15/08 ,  G10L15/22 ,  H04M3/42357 ,  H04M3/42374 ,  H04M3/4365 ,  G10L2015/088 ,  G10L2015/223

摘要： Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving, at a mobile computing device that is associated with a called user, a call from a calling computing device that is associated with a calling user; in response to receiving the call, determining, by the mobile computing device, that data associated with the called user indicates that the called user will not respond to the call; in response to determining that the called user will not respond to the call, inferring, by the mobile computing device, an informational need of the calling user; and automatically providing, from the mobile computing device to the calling computing device, information associated with the called user and that satisfies the inferred informational need of the calling user.

公开(公告)号：US20230196396A1

公开(公告)日：2023-06-22

申请号：US18174617

申请日：2023-02-25

申请人： TapText llc

发明人： Steve Doumar ,  David Teodosio

IPC分类号： G06Q30/0207 ,  G06K19/06 ,  G06F16/955 ,  G06N20/00 ,  H04M3/527 ,  H04M3/533 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06Q10/0631 ,  G06Q30/016 ,  G06Q30/0201 ,  H04M3/523

CPC分类号： G06Q30/0207 ,  G06K19/06037 ,  G06F16/9558 ,  G06F16/9554 ,  G06N20/00 ,  H04M3/527 ,  H04M3/53308 ,  H04M3/53333 ,  G06F21/32 ,  G06F21/6245 ,  G06K7/1417 ,  G06Q10/06315 ,  G06Q30/016 ,  G06Q30/0201 ,  H04M3/523 ,  G06F2221/2139 ,  G06Q30/0267

摘要： A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications with smart masking of personal information. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers or purpose-built computer and mobile phone applications.

公开(公告)号：US11574288B2

公开(公告)日：2023-02-07

申请号：US17735024

申请日：2022-05-02

申请人： Mikko Vaananen

发明人： Mikko Vaananen

IPC分类号： G06Q10/10 ,  G06F9/451 ,  G06N20/00 ,  G10L15/30 ,  H04M3/527

摘要： The disclosure provides a method, system, and a software program product for assisting a user and/or managing tasks of the user, by a mobile secretary cloud application configured to operate in a mobile client device and cloud server network. The mobile secretary cloud application reads data from another software application and operates at least one of another application and a third application based on the read data. Further, Artificial intelligence is utilized by the mobile secretary cloud application for operating another application and the third application.

公开(公告)号：US20230035278A1

公开(公告)日：2023-02-02

申请号：US17789654

申请日：2021-01-07

申请人： Telefonaktiebolaget LM Ericsson (publ)

发明人： Anthony SAADEH ,  Mario GEORGAKIS ,  Lan TRAN ,  Cheng Jun LI ,  Kien Minh Huy BANH ,  Elie WANNA ,  Antoine DAOU

IPC分类号： H04M3/533 ,  H04M3/527

摘要： A method, system and apparatus are disclosed. According to some embodiments, an assistant network node configured to communicate with a proxy network node is provided. The assistant network node includes processing circuitry configured to receive, over an internet, a request message associated with a digital assistant device where the request message inquires about a voicemail function of a voicemail system related to a user of a fixed or cellular network, access the voicemail system based at least in part on the request message where the accessing of the voicemail system is performed without establishing a voice channel in the fixed or cellular network, and return a response message to the digital assistant device over the internet based at least in part on the access of the voicemail system in the fixed or cellular network.

公开(公告)号：US20230012984A1

公开(公告)日：2023-01-19

申请号：US17946748

申请日：2022-09-16

申请人： Amazon Technologies, Inc.

发明人： Ariya Rastrow ,  Tony Hardie ,  Rohit Prasad

IPC分类号： H04L67/306 ,  H04L51/02 ,  H04M3/527 ,  G10L13/00 ,  H04M3/42

摘要： Systems, methods, and devices for computer-generating responses and sending responses to communications when the recipient of the communication is unavailable are disclosed. An individual may send a message (either audio or text) to a recipient. The recipient may be unavailable to contemporaneously respond to the message (e.g., the recipient may be performing an action that makes is difficult or impractical for the recipient to contemporaneously respond to the audio message). When the recipient is unavailable, a response to the message is generated and sent without receiving an instruction from the recipient to do so. The response may be sent to the message originating individual, and content of the response may thereafter be sent to the recipient to receive feedback regarding the correctness of the response. Alternatively, the response content may first be sent to the recipient to receive the feedback, and thereafter the response may be sent to the message originating individual.

公开(公告)号：US20220414698A1

公开(公告)日：2022-12-29

申请号：US17943118

申请日：2022-09-12

申请人： TapText llc

发明人： Steve Doumar ,  David Teodosio

IPC分类号： G06Q30/02 ,  G06K19/06 ,  G06F16/955 ,  G06N20/00 ,  H04M3/527 ,  H04M3/533 ,  G06F21/32 ,  G06F21/62 ,  G06K7/14 ,  G06Q10/06 ,  G06Q30/00 ,  H04M3/523

摘要： A system and method for using enhanced QR codes in a call to action, that provides enhanced functionality for generating a call to action element or providing personalized content when scanned, and that combine additional data dimensions with existing QR code technologies to expand the QR code capability beyond what is enabled by standard QR code specifications.