A METHOD AND SYSTEM FOR SUPPORT WITH VOICE INTERFACE
    1.
    发明申请
    A METHOD AND SYSTEM FOR SUPPORT WITH VOICE INTERFACE 审中-公开
    用于支持语音接口的方法和系统

    公开(公告)号:WO2003063049A1

    公开(公告)日:2003-07-31

    申请号:PCT/SE2003/000089

    申请日:2003-01-21

    Inventor: NORDIN, Peter

    CPC classification number: G10L15/22 G06F3/16 H04M3/493

    Abstract: The method and a system is disclosed providing computerized support. An input device communicates through a communication network with a support server, wherein the input device provides a voice interface between the input device and the user. Further, a database is connected to the server. In use, the server receives information about an object for which support is received information and received responses of questions, a probable fault condition for the object for which support is requested. The questions are based on the response of the previous question. Further, an action to be taken for alleviation of said fault condition could be determined.

    Abstract translation: 披露了提供计算机化支持的方法和系统。 输入设备通过通信网络与支持服务器进行通信,其中输入设备在输入设备和用户之间提供语音接口。 此外,数据库连接到服务器。 在使用中,服务器接收关于支持被接收的对象的信息和接收到的问题的响应的信息,对于要求支持的对象的可能的故障条件。 这些问题是基于上一个问题的回答。 此外,可以确定用于减轻所述故障状况的动作。

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