Abstract:
Proposed is an OEM-linked, telematics-based system and platform (1) for score-driven operations associated with motor vehicles (41,…,45) or transportation means of passengers or goods and based on a dynamic, telematics-based data aggregation, and method thereof. The telematics-based system (1) comprises vehicle-embedded telematics devices (OEM line fitted)(411,…,415) associated with the plurality of motor vehicles (41,…,45), wherein the vehicle-embedded telematics devices (OEM line fitted) (411,…,415) comprise a wireless connection (42101-42108) to a central, expert system-based circuit (11). The telematics devices (411,…,415) are connected via interfaces (421,…,425) to the sensors and/or measuring devices (401, …, 405) and/or an on-board diagnostic system (431,…,435) and/or an in-car interactive device (441,…,445), wherein the telematics devices (411,…,415) capture usage-based (31) and/or user-based (32) and/or operational (33) telematics data (3) of the motor vehicle (41,…,45) and/or user (321, 322, 323). In response to an emitted shadow request (109) of a central, expert system-based circuit (10) of the system (1) associated with a second risk transfer system, individualized risk transfer profiles (114) based upon the dynamically-generated variable scoring parameters (1011,…,1013) are transmitted from a first risk transfer system(11) to the corresponding motor vehicle (41,…,45) and issued by means of a dashboard (461,…,465) of the motor vehicle (41,…,45) for selection by the driver of the motor vehicles (41,…,45). In return for issuing an individualized risk transfer profile (114) over said dashboard (461,…,465), payment transfer parameters are transmitted from the first risk transfer system (11) to the OEM of the OEM-linked, telematics-based system and platform (1).
Abstract:
A system and method for mapping a private branch exchange is provided whereby a visual representation of a private branch exchange is graphically displayed. Once the PBX is mapped, a user can then make changes to the connections and other data in the branch exchange and save those changes such that the PBX will then follow the edited structure.
Abstract:
An agent efficiency analysis system for a contact center performs analysis and comparisons on where the agents' time is being spent. The system integrates data from multiple systems Automatic Call Distribution, Integrated Voice Response and Work Force Management contact center applications and organizes the data against a standard set of metrics. Statistical trend analysis (long-term and short-term) may be performed.
Abstract:
A system and method for mapping a private branch exchange is provided whereby a visual representation of a private branch exchange is graphically displayed. Once the PBX is mapped, a user can then make changes to the connections and other data in the branch exchange and save those changes such that the PBX will then follow the edited structure.
Abstract:
A system and method for mapping a private branch exchange is provided whereby a visual representation of a private branch exchange is graphically displayed. Once the PBX is mapped, a user can then make changes to the connections and other data in the branch exchange and save those changes such that the PBX will then follow the edited structure.
Abstract:
A system and method for recording media for a contact center where a processor is configured to determine that media exchanged between first and second communication devices during a telephony call is to be recorded; bridge a media path between the first and second communication devices; cause replicating of the media exchanged in the media path; encrypt the replicated media via a first cryptographic key for storing the encrypted media in a data storage device; and encrypt the first cryptographic key via a second cryptographic key for storing the encrypted first cryptographic key as metadata for the encrypted media.
Abstract:
A transmission system includes a transmission terminal locally reproducing video and voice data and transmitting and receiving the video and voice data via a network; a relay apparatus transmitting the video data and voice data to another transmission terminal or the transmission terminal; and a transmission management apparatus managing a session for a single transmission terminal. Further, the transmission terminal sends a request for establishing a session for a single site to the relay apparatus via the transmission management apparatus, and the relay apparatus establishes the session for the single site related to the transmission terminal so that a connection check process is performed on the transmission terminal within the single site only.
Abstract:
There is provided a pluggable modular device for removable connection to a patch panel. The pluggable modular device comprises an electrical connector for mating with a corresponding electrical connector of the patch panel; and at least one of scanning electronics for scanning connection ports of the patch panel and guidance electronics for activating indicators of the patch panel.