Invention Grant
- Patent Title: Analytics to determine customer satisfaction
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Application No.: US16406157Application Date: 2019-05-08
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Publication No.: US10671958B2Publication Date: 2020-06-02
- Inventor: Karthik Balakrishnan , Keith A. Jenkins , Barry P. Linder
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Tutunjian & Bitetto, P.C.
- Agent Vazken Alexanian
- Main IPC: G06Q10/06
- IPC: G06Q10/06 ; G06K9/00 ; G06K9/62

Abstract:
A computer-implemented method for analyzing customer satisfaction is presented. The computer-implemented method may include capturing visual images related to individuals and order consumables, determining, by a processor, at least one measurable metric to predict variations indicating different satisfaction levels, and dynamically refining parameters if the variations exceed one or more thresholds. The computer-implemented method further includes receiving the captured visual images of the individuals and the order consumables by least one camera in communication with the processor.
Public/Granted literature
- US20190266538A1 ANALYTICS TO DETERMINE CUSTOMER SATISFACTION Public/Granted day:2019-08-29
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