公开(公告)号：EP1737189A2

公开(公告)日：2006-12-27

申请号：EP06253214.8

申请日：2006-06-21

申请人： AVAYA TECHNOLOGY LLC

发明人： Garg, Sachin ,  Sing, Navjot

IPC分类号： H04L29/06

CPC分类号： H04L63/0236 ,  H04L63/0254 ,  H04L63/0263 ,  H04L63/1458

摘要： A method for preventing or limiting the effects of Denial-of-Service attacks in a communication appliance having a packet-classification rule base which allows all legitimate packets to be forwarded to the communication appliance includes monitoring incoming packets to the communication appliance to determine whether conditions indicating a Denial-of-Service attack are present. If a Denial-of-Service attack is present, a rule base subset of the packet-classification rule base is selected from a plurality of rule base subsets based on a current one of a plurality of operating states of the communication appliance.

摘要翻译： 一种用于防止或限制拒绝服务攻击在具有允许所有合法分组被转发到通信设备的分组分类规则库的通信设备中的效果的方法包括：监控到通信设备的进入分组，以确定条件 表示存在拒绝服务攻击。 如果存在拒绝服务攻击，则基于通信设备的多个操作状态中的当前操作状态，从多个规则库子集中选择分组分类规则库的规则库子集。

公开(公告)号：EP1727341A2

公开(公告)日：2006-11-29

申请号：EP06251745.3

申请日：2006-03-30

申请人： AVAYA TECHNOLOGY LLC

发明人： Hackbarth, Kenneth R., Jr. ,  Jenson, Murray ,  Kohler, Joylee E. ,  Paddock, Henry R. ,  Sobus, Katherine A. ,  Zanoni, David

IPC分类号： H04M3/523

CPC分类号： H04M3/523 ,  G06Q10/06398 ,  H04M3/5175

摘要： A contact center is provided that includes a plurality of agents for servicing incoming contacts and a target behavior identification module operable to (i) process a set of events to yield a corresponding measure; (ii) compare the measure to a plurality of rule sets, each of the rule sets corresponding to a different type of target behavior; and (iii) when the measure is defined by the a selected rule set, associate the measure with a type of target behavior corresponding to the selected rule set.

摘要翻译： 提供联络中心，其包括用于维护传入联系人的多个代理和目标行为识别模块，其可操作以（i）处理一组事件以产生相应的措施; （ii）将该测量与多个规则集进行比较，每个规则集对应于不同类型的目标行为; 和（iii）当所选择的规则集定义度量时，将该度量与对应于所选择的规则集的目标行为的类型相关联。

公开(公告)号：EP1715637A1

公开(公告)日：2006-10-25

申请号：EP06251651.3

申请日：2006-03-28

申请人： AVAYA TECHNOLOGY LLC

发明人： Moore, Sean S.B.

IPC分类号： H04L12/56

CPC分类号： H04L47/823 ,  H04L29/06027 ,  H04L47/12 ,  H04L47/15 ,  H04L47/70 ,  H04L47/822 ,  H04L65/80

摘要： Methods and apparatus are provided for improving an admission control system using feedback control techniques based on a system performance measure. Generally, one or more performance metrics, such as system output error measurements, are fed back into the admission control system to adjust one or more system parameters and thereby improve the overall performance (e.g., reduce the error measurement). For admission control, one or more performance predictors are used to evaluate an expected quality of the call. The performance of the predictor is evaluated; and at least one of the one or more parameters is adapted based on the evaluation.

摘要翻译： 提供了用于使用基于系统性能量度的反馈控制技术的准入控制系统的改进的方法和装置。 通常，一个或多个性能度量，：诸如系统输出误差测量，反馈到所述接纳控制系统调节一个或多个系统参数，从而提高了整体性能（例如，减少的误差测量）。 对于准入控制，一个或多个性能预测来评估该呼叫的预期质量。 预测的性能进行了评价; 并且angepasst基于所述评估的一个或多个参数中的至少一个。

公开(公告)号：EP1701528A2

公开(公告)日：2006-09-13

申请号：EP06251246.2

申请日：2006-03-08

申请人： AVAYA TECHNOLOGY LLC

发明人： Erhart, George William ,  Matula, Valentine C. ,  Skiba, David Joseph

IPC分类号： H04M3/493

CPC分类号： H04M3/42323 ,  H04M3/493 ,  H04M3/4938 ,  H04M7/0039 ,  H04M2201/50

摘要： The application relates to the handling of content streams which are delivered to a telecommunications terminal during a call with an interactive voice response (IVR) system.
When a content stream (whether video, audio, or both) is delivered to a telecommunications terminal during a call with an IVR system, a variety of events related to the content stream can occur, such as: completion of playback of the content stream; user control of the content stream (e.g., pause, stop, fast forward, etc.); a drop-off in quality of service (QoS) for the content stream (eg., due to network congestion, etc.); and so forth.
In the prior art an event can be generated and caught in an IVR system script only when either (I) a caller provides input in response to a prompt from the IVR system script, or (ii) a prompt timeout occurs. It would however be advantageous if content stream-related events could be generated and caught by an IVR system script at any time during a call.
This problem is solved in that the IVR system generates an asynchronous event (542) when there is a content stream-related occurrence during a call, and the asynchronous event is caught (552) by an appropriate event handler within the IVR system script. The event handler then spawns a separate thread (562) that handles the event accordingly and executes in parallel with the IVR system script (582), i.e the IVR system script continues handling the call while the thread executes.

摘要翻译： 该应用涉及在具有交互式语音响应（IVR）系统的呼叫期间传送到电信终端的内容流的处理。 当在具有IVR系统的呼叫中将内容流（无论是视频，音频还是两者）传送到电信终端时，可能发生与内容流相关的各种事件，诸如：完成内容流的回放; 内容流的用户控制（例如暂停，停止，快进等）; 内容流的服务质量（QoS）下降（例如，由于网络拥塞等）; 等等。 在现有技术中，仅当（I）呼叫者响应于来自IVR系统脚本的提示而提供输入时，或者（ii）出现提示超时时，可以在IVR系统脚本中生成事件并将其捕获。 然而，在呼叫期间的任何时间，如果内容流相关事件可以由IVR系统脚本生成和捕获将是有利的。 解决这个问题的原因是当在呼叫期间存在与内容流相关的发生时，IVR系统产生异步事件（542），并且异步事件被IVR系统脚本内的适当的事件处理程序捕获（552）。 然后，事件处理器产生一个单独的线程（562），该线程处理事件并且与IVR系统脚本（582）并行执行，即IVR系统脚本在线程执行时继续处理调用。

公开(公告)号：EP1701492A1

公开(公告)日：2006-09-13

申请号：EP06251214.0

申请日：2006-03-07

申请人： AVAYA TECHNOLOGY LLC

发明人： Karacali-Akyamac, Bengi ,  Meloche, Jean ,  Karol, Mark John ,  Krishnan, P.

IPC分类号： H04L12/56

CPC分类号： H04L45/00 ,  H04L45/22 ,  H04L45/30 ,  H04L45/34

摘要： A method that seeks to provide a satisfactory quality of service for a stream of packets through a network. The illustrative embodiment of the present invention seeks to provide a satisfactory quality of service for a stream of packets by periodically or sporadically evaluating one or more alternative paths through the network and by sending the packets through a path with an acceptable quality of service. Normally, neither the source node nor any other node in a packet's path controls its route after it has left the node. In contrast, the illustrative embodiment of the present invention has the capability to affect the packet's path through the network by sending the packet to an intermediate or "ricochet" node in the network, which forwards the packet to the destination node. In effect, the source node can, if it deems appropriate, ricochet the packet off of the intermediate node rather than allowing the packet to take its normal direct path through the network.

摘要翻译： 一种寻求通过网络为数据包流提供令人满意的服务质量的方法。 本发明的说明性实施例旨在通过周期性或零星地评估通过网络的一个或多个替代路径以及通过具有可接受的服务质量的路径发送分组来为分组流提供令人满意的服务质量。 通常，分组路径中的源节点和任何其他节点都不会在离开节点后控制其路由。 相比之下，本发明的说明性实施例具有通过将分组发送到网络中的中间或“弹射”节点来影响分组通过网络的路径的能力，该节点将分组转发到目的地节点。 实际上，如果源节点认为适当，源节点可以将分组从中间节点激活，而不是允许分组采用其通过网络的正常直接路径。

公开(公告)号：EP2043348A3

公开(公告)日：2009-04-22

申请号：EP08165220.8

申请日：2008-09-26

申请人： Avaya Technology LLC

发明人： Geppert, Birgit A. ,  Roessler, Frank M.

IPC分类号： H04M3/56 ,  H04M1/247

CPC分类号： H04M3/56 ,  H04M1/233 ,  H04M1/247 ,  H04M1/274525 ,  H04M1/27455 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5018 ,  H04M2250/62

摘要： An apparatus or endpoint device is disclosed for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein the apparatus or endpoint device provides a multi-conferencing capability that enables one or more teleconferencing participants to manage multiple teleconferences simultaneously. Each participant in the teleconference call manages their respective teleconference through their apparatus or endpoint device at their specific location by using it to adjust the teleconferencing topology, i.e., who should form what part of each specific teleconference call.

公开(公告)号：EP2043348A2

公开(公告)日：2009-04-01

申请号：EP08165220.8

申请日：2008-09-26

申请人： Avaya Technology LLC

发明人： Geppert, Birgit A. ,  Roessler, Frank M.

IPC分类号： H04M3/56 ,  H04M1/247

CPC分类号： H04M3/56 ,  H04M1/233 ,  H04M1/247 ,  H04M1/274525 ,  H04M1/27455 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5018 ,  H04M2250/62

摘要： An apparatus or endpoint device is disclosed for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein the apparatus or endpoint device provides a multi-conferencing capability that enables one or more teleconferencing participants to manage multiple teleconferences simultaneously. Each participant in the teleconference call manages their respective teleconference through their apparatus or endpoint device at their specific location by using it to adjust the teleconferencing topology, i.e., who should form what part of each specific teleconference call.

摘要翻译： 公开了一种装置或端点设备，用于提供同时管理多个会议呼叫，将会议呼叫中的参与者从一个会议呼叫移动到另一个并将多个会议呼叫一起细分或加入一起等的能力，其中设备或端点设备提供 多会议功能，使一个或多个电话会议参与者能够同时管理多个电话会议。 电话会议呼叫中的每个参与者通过它们的装置或端点设备在其特定位置管理它们各自的电话会议，通过使用它来调整电话会议拓扑，即谁应该形成每个特定电话会议呼叫的哪一部分。

公开(公告)号：EP2023686A2

公开(公告)日：2009-02-11

申请号：EP08160533.9

申请日：2008-07-16

申请人： AVAYA TECHNOLOGY LLC

发明人： Buford, John ,  Krishnaswamy, Venkatesh ,  Milton, Stephen M.

IPC分类号： H04W84/16

CPC分类号： H04W40/20 ,  H04Q3/66 ,  H04Q2213/13097 ,  H04Q2213/13098 ,  H04Q2213/13103 ,  H04Q2213/13138 ,  H04Q2213/13141 ,  H04Q2213/1322 ,  H04W4/02 ,  H04W8/06 ,  H04W84/16

摘要： Methods and apparatus are disclosed for reducing wireless telecommunication costs for enterprises having a plurality of PBX-equipped sites, connected by either a public network ( e.g ., the PSTN, the Internet, etc .), a private network ( e.g ., leased lines, a virtual private network [VPN] over the internet, etc .), or some combination of public and private networks. In particular, the illustrative embodiments of the present invention attempt to reduce telecommunication costs by advantageously routing calls from an off-premises wireless terminal belonging to the enterprise via one or more of the enterprise's private branch exchanges. The present invention is especially advantageous in that it can reduce telecommunication costs for calls from an off-premises wireless terminal to any type of destination: another cell phone, a wireline terminal, a private branch exchange, etc .

摘要翻译： 公开了用于减少具有通过公共网络（例如，PSTN，因特网等）连接的多个具有PBX的站点的企业的无线电信成本的方法和装置，私有网络（例如，租用线路 ，互联网上的虚拟专用网络[VPN]等）或公共和私有网络的某些组合。 特别地，本发明的说明性实施例试图通过有利的方式通过企业的专用交换机中的一个或多个路由来自属于企业的非本地无线终端的呼叫来降低电信成本。 本发明特别有利的是，它可以降低来自外部无线终端的呼叫到任何类型的目的地的通信成本：另一个蜂窝电话，有线终端，专用小交换机等。

公开(公告)号：EP2015538A2

公开(公告)日：2009-01-14

申请号：EP08007514.6

申请日：2008-04-17

申请人： AVAYA TECHNOLOGY LLC

发明人： Curcio, Joseph ,  Mani, Mahalingam

IPC分类号： H04L29/06

CPC分类号： H04L67/104 ,  H04L63/0227 ,  H04L63/0272 ,  H04L67/1057 ,  H04L69/16 ,  H04L69/161

摘要： The present invention provides a new network topology. More specifically, a peer-to-peer network is defined on a virtual private network. The peer-to-peer network comprises a set of specified users within a virtual private network that are allowed to communicate according to predetermined rules enforced by the peer-to-peer network itself. This affords secure communication between the specified users of the peer-to-peer network independent of the virtual private network.

摘要翻译： 本发明提供了一种新的网络拓扑。 更具体地，在虚拟专用网络上定义对等网络。 对等网络包括根据由对等网络本身强制执行的预定规则允许进行通信的虚拟专用网络内的一组指定用户。 这提供了独立于虚拟专用网络的对等网络的指定用户之间的安全通信。

公开(公告)号：EP1988726A2

公开(公告)日：2008-11-05

申请号：EP07116994.0

申请日：2007-09-21

申请人： AVAYA TECHNOLOGY LLC

发明人： Benveniste, Mathilde

IPC分类号： H04Q7/32

CPC分类号： H04W72/0406 ,  H04W72/005

摘要： A method, apparatus and computer program product for transmitting broadcast/multicast data in a wireless network, is presented. The network includes either a plurality of multi-radio nodes, or a plurality of single-radio nodes, or a mix of multi-radio and single-radio nodes and the network further includes a control channel and at least one data channel. Transmission of the broadcast/multicast data occurs either on the control channel or on a data channel.

摘要翻译： 提出了一种用于在无线网络中发送广播/组播数据的方法，装置和计算机程序产品。 该网络包括多个多无线电节点，或多个单无线电节点，或多无线电和单无线电节点的混合，并且网络还包括控制信道和至少一个数据信道。 广播/组播数据的传输发生在控制信道或数据信道上。