公开(公告)号：EP0502104B1

公开(公告)日：2002-01-16

申请号：EP91900514.0

申请日：1990-11-16

申请人： ASPECT COMMUNICATIONS CORPORATION

发明人： FULLER, Robert, M. ,  EPLER, Frederick, A. ,  MANOWSKI, Maxwell, E.

IPC分类号： H04M11/00 ,  H04M1/64 ,  H04M1/56 ,  H04M1/66 ,  H04M3/42 ,  H04M3/54 ,  H04M11/02

CPC分类号： H04W4/16 ,  H04M1/006 ,  H04M1/27 ,  H04M1/652 ,  H04M1/658 ,  H04M1/665 ,  H04M3/005 ,  H04M3/382 ,  H04M3/42 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42102 ,  H04M3/42229 ,  H04M3/428 ,  H04M3/436 ,  H04M3/487 ,  H04M3/527 ,  H04M3/53 ,  H04M3/533 ,  H04M3/537 ,  H04M3/54 ,  H04M3/56 ,  H04M11/00 ,  H04M11/022 ,  H04M2203/2005 ,  H04M2203/2011 ,  H04M2203/2072 ,  H04M2242/22 ,  H04M2242/30 ,  H04Q3/005 ,  H04Q3/54 ,  H04Q3/542 ,  H04Q3/54525 ,  H04Q3/54566 ,  H04Q3/54591 ,  H04Q3/622 ,  H04Q3/625 ,  H04Q3/627 ,  H04Q3/72 ,  H04Q11/0457 ,  H04Q2213/1305 ,  H04Q2213/13072 ,  H04Q2213/13091 ,  H04Q2213/13093 ,  H04Q2213/13095 ,  H04Q2213/13097 ,  H04Q2213/13098 ,  H04Q2213/13102 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/1315 ,  H04Q2213/13173 ,  H04Q2213/13174 ,  H04Q2213/13175 ,  H04Q2213/1318 ,  H04Q2213/13204 ,  H04Q2213/13209 ,  H04Q2213/13213 ,  H04Q2213/13216 ,  H04Q2213/1322 ,  H04Q2213/13222 ,  H04Q2213/13224 ,  H04Q2213/1324 ,  H04Q2213/1325 ,  H04Q2213/13256 ,  H04Q2213/1326 ,  H04Q2213/13271 ,  H04Q2213/13274 ,  H04Q2213/13282 ,  H04Q2213/13286 ,  H04Q2213/13299 ,  H04Q2213/13305 ,  H04Q2213/1332 ,  H04Q2213/13322 ,  H04Q2213/13331 ,  H04Q2213/13374 ,  H04Q2213/13376 ,  H04Q2213/13377 ,  H04Q2213/13385 ,  H04Q2213/13405 ,  H04Q2213/13513 ,  H04Q2213/13515 ,  H04Q2213/13532 ,  H04Q2213/13533 ,  H04Q2213/13547 ,  H04W4/12 ,  H04W8/16 ,  H04W8/18 ,  H04W68/00 ,  H04W68/12 ,  H04W76/10 ,  H04W84/022 ,  H04W88/022 ,  H04W88/185 ,  H04W92/02 ,  Y10S379/913

摘要： An adjunct call processor connected to a communications network for providing call processing services. The network includes a switching system including a switch for concurrently servicing a plurality of communications paths and a switch controller for controlling the switch, the switch controller being responsive to switching commands communicated to it. The adjunct call processor is coupled to the switching system for (i) automatically receiving a call from a caller which has been switched to the adjunct call processor by the switching system, (ii) interacting with the caller, and (iii) based on that interaction, transmitting one or more of the switching commands to the switching system causing the call to be handled by the switching system externally of the adjunct call processor.