Abstract:
A method and apparatus are provided for adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization. The method includes the steps of detecting a content of the oral presentation provided by the agent and modifying the oral presentation provided by the agent to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective.
Abstract:
A method and apparatus are provided for guiding a conversation taking place between a client and an agent through a communication system. The method includes the steps of detecting an information content of the conversation, determining a goal of the client from the detected information content and suggesting a conversation topic to the agent to guide the conversation towards the goal of the client.
Abstract:
An environmentally acceptable leak sealant comprising lava rock aggregate (scoria) for sealing leaks in dams, holding ponds or other water-containing structures. The aggregate is selected and graded for particle size and density. Particles of different sizes cooperate to engage walls of the leak and interlock with each other to form a seal within a leak opening. The particles must sink at a suitable rate, and become entrained in water flow through the leak. Beneficially larger particles have a generally higher sink rate than smaller particles, and so arrive first at the leak to staunch a major part of the flow; intermediate and smaller particles follow to form an effective seal. Applications include sealing sluice gates, stop logs at hydroelectric dams to reduce water wastage for increased electricity productivity, for maintenance requiring de-watering of the turbine; or for sealing leaks in cracks in bedrock or concrete structures associated with dams.
Abstract:
An environmentally acceptable leak sealant comprising lava rock aggregate (scoria) for sealing leaks in dams, holding ponds or other water-containing structures. The aggregate is selected and graded for particle size and density. Particles of different sizes co-operate to engage walls of the leak and interlock with each other to form a seal within a leak opening. The particles must sink at a suitable rate, and become entrained in water flow through the leak. Beneficially larger particles have a generally higher sink rate than smaller particles, and so arrive first at the leak to staunch a major part of the flow; intermediate and smaller particles follow to form an effective seal. Applications include sealing sluice gates, stop logs at hydroelectric dams to reduce water wastage for increased electricity productivity, for maintenance requiring de-watering of the turbine; or for sealing leaks in cracks in bedrock or concrete structures associated with dams.
Abstract:
A method and apparatus are provided for guiding a conversation between an agent of a call center and a client of the call center towards one of a plurality of goals of an organization controlling the call center. The method includes the steps of recognizing a voice content of the client of the call center, correlating the recognized voice content with a first goal of the plurality of goals of the call center and presenting script to the agent of the call center based upon the correlated goal of the call center.
Abstract:
A method and apparatus are provided for measuring a call handling efficiency of a call center. The method includes the steps of measuring a touch-point indicia for a call and adding the measured indicia to a touch point history of the call.