PROVIDING COMMUNITY FOR CUSTOMER QUESTIONS
    3.
    发明申请
    PROVIDING COMMUNITY FOR CUSTOMER QUESTIONS 审中-公开
    为客户提供问题的社区

    公开(公告)号:US20130013546A1

    公开(公告)日:2013-01-10

    申请号:US13616871

    申请日:2012-09-14

    IPC分类号: G06N5/02

    摘要: A system for providing community for customer questions receives a customer question. The customer question may be classified into a classification from a plurality of classifications categorizing whether a question is answerable, needs expert assistance, needs more information, or is not answerable. Based on the classification and one or more incentives, the question may be further routed to an appropriate community. The interactions with a customer in receiving and answering the customer question may be recorded.

    摘要翻译: 为客户问题提供社区的系统会收到客户的问题。 客户问题可以从多个分类中分类,分类问题是否可以回答,需要专家帮助,需要更多信息,还是不负责的。 根据分类和一个或多个激励措施,该问题可能进一步传递给适当的社区。 可以记录在接收和回答客户问题时与客户的互动。

    PROVIDING COMMUNITY FOR CUSTOMER QUESTIONS
    4.
    发明申请
    PROVIDING COMMUNITY FOR CUSTOMER QUESTIONS 审中-公开
    为客户提供问题的社区

    公开(公告)号:US20120084112A1

    公开(公告)日:2012-04-05

    申请号:US13244430

    申请日:2011-09-24

    IPC分类号: G06Q10/06

    摘要: A system for providing community for customer questions receives a customer question. The customer question may be classified into a classification from a plurality of classifications categorizing whether a question is answerable, needs expert assistance, needs more information, or is not answerable. Based on the classification and one or more incentives, the question may be further routed to an appropriate community. The interactions with a customer in receiving and answering the customer question may be recorded.

    摘要翻译: 为客户问题提供社区的系统会收到客户的问题。 客户问题可以从多个分类中分类,分类问题是否可以回答,需要专家帮助,需要更多信息,还是不负责的。 根据分类和一个或多个激励措施,该问题可能进一步传递给适当的社区。 可以记录在接收和回答客户问题时与客户的互动。

    User interface for an evidence-based, hypothesis-generating decision support system
    6.
    发明授权
    User interface for an evidence-based, hypothesis-generating decision support system 有权
    用于基于证据的假设生成决策支持系统的用户界面

    公开(公告)号:US09153142B2

    公开(公告)日:2015-10-06

    申请号:US13448607

    申请日:2012-04-17

    摘要: Systems and methods display at least one subject, and display a location for at least one user to enter at least one problem related to the subject. The problem comprises unknown items to which the user would like more information. In response to the problem, such systems and methods automatically generate evidence topics related to the problem, and automatically generate questions related to the problem and the evidence topics. Further, such systems and methods can receive additional questions from the user. In response to the questions, such systems and methods automatically generate answers to the questions by referring to sources, automatically calculate confidence measures of each of the answers, and then display the questions, the answers, and the confidence measures. When the user identifies one of the answers as a selected answer, such systems and methods display details of the sources and the factors used to generate the selected answer.

    摘要翻译: 系统和方法显示至少一个被摄体,并且显示至少一个用户的位置以输入至少一个与被摄体有关的问题。 该问题包括用户想要更多信息的未知项目。 针对这个问题,这些系统和方法自动产生与问题相关的证据主题,并自动产生与问题和证据主题有关的问题。 此外,这样的系统和方法可以从用户接收另外的问题。 针对这些问题,这些系统和方法通过参考来源自动产生问题的答案,自动计算每个答案的置信度度量,然后显示问题,答案和置信度量度。 当用户将答案中的一个识别为所选答案时,这样的系统和方法显示源的细节和用于生成所选答案的因素。

    USER INTERFACE FOR AN EVIDENCE-BASED, HYPOTHESIS-GENERATING DECISION SUPPORT SYSTEM
    7.
    发明申请
    USER INTERFACE FOR AN EVIDENCE-BASED, HYPOTHESIS-GENERATING DECISION SUPPORT SYSTEM 有权
    用于基于证据的假设生成决策支持系统的用户界面

    公开(公告)号:US20120301864A1

    公开(公告)日:2012-11-29

    申请号:US13448607

    申请日:2012-04-17

    IPC分类号: G09B7/00

    摘要: Systems and methods display at least one subject, and display a location for at least one user to enter at least one problem related to the subject. The problem comprises unknown items to which the user would like more information. In response to the problem, such systems and methods automatically generate evidence topics related to the problem, and automatically generate questions related to the problem and the evidence topics. Further, such systems and methods can receive additional questions from the user. In response to the questions, such systems and methods automatically generate answers to the questions by referring to sources, automatically calculate confidence measures of each of the answers, and then display the questions, the answers, and the confidence measures. When the user identifies one of the answers as a selected answer, such systems and methods display details of the sources and the factors used to generate the selected answer.

    摘要翻译: 系统和方法显示至少一个被摄体,并且显示至少一个用户的位置以输入至少一个与被摄体有关的问题。 该问题包括用户想要更多信息的未知项目。 针对这个问题,这些系统和方法自动产生与问题相关的证据主题,并自动产生与问题和证据主题有关的问题。 此外,这样的系统和方法可以从用户接收另外的问题。 针对这些问题,这些系统和方法通过参考来源自动产生问题的答案,自动计算每个答案的置信度度量,然后显示问题,答案和置信度量度。 当用户将答案中的一个识别为所选答案时,这样的系统和方法显示源的细节和用于生成所选答案的因素。

    DECISION-SUPPORT APPLICATION AND SYSTEM FOR MEDICAL DIFFERENTIAL-DIAGNOSIS AND TREATMENT USING A QUESTION-ANSWERING SYSTEM
    9.
    发明申请
    DECISION-SUPPORT APPLICATION AND SYSTEM FOR MEDICAL DIFFERENTIAL-DIAGNOSIS AND TREATMENT USING A QUESTION-ANSWERING SYSTEM 审中-公开
    使用问答系统进行医学差异诊断和治疗的决策支持应用和系统

    公开(公告)号:US20120078062A1

    公开(公告)日:2012-03-29

    申请号:US13077480

    申请日:2011-03-31

    IPC分类号: A61B5/00

    摘要: A decision-support system for medical diagnosis and treatment comprises software modules embodied on a computer readable medium, and the software modules comprise an input/output module and a question-answering module. The method receives patient case information using the input/output module, and generates a medical diagnosis or treatment query based on the patient case information and also generates a plurality of medical diagnosis or treatment answers for the query using the question-answering module. The method also calculates numerical values for multiple medical evidence dimensions from medical evidence sources for each of the answers using the question-answering module and also calculates a corresponding confidence value for each of the answers based on the numerical value of each evidence dimension using the question-answering module. The method further outputs the medical diagnosis or treatment answers, the corresponding confidence values, and the numerical values of each medical evidence dimension for one or more selected medical diagnosis or treatment answers using the input/output module.

    摘要翻译: 用于医疗诊断和治疗的决策支持系统包括体现在计算机可读介质上的软件模块,并且软件模块包括输入/​​输出模块和问答模块。 该方法使用输入/输出模块接收患者病例信息,并且基于患者病例信息生成医学诊断或治疗查询,并且还使用问答模块生成用于查询的多个医学诊断或治疗答案。 该方法还使用问答模块从每个答案的医学证据来源计算多个医学证据维度的数值,并且还使用该问题基于每个证据维度的数值来计算每个答案的相应置信度值 - 用户模块 该方法使用输入/输出模块进一步输出医疗诊断或治疗答案,相应的置信度值和用于一个或多个所选医疗诊断或治疗答案的每个医学证据维度的数值。

    Data center physical infrastructure threshold analysis
    10.
    发明授权
    Data center physical infrastructure threshold analysis 失效
    数据中心物理基础设施门槛分析

    公开(公告)号:US08560291B2

    公开(公告)日:2013-10-15

    申请号:US12820845

    申请日:2010-06-22

    IPC分类号: G06F17/50 G06F1/00 G06G7/54

    摘要: Analyzing one or more physical infrastructure elements of a data center by generating a plurality of outputs from a stochastic process for a set of inputs to the stochastic process. The inputs comprise one or more inputs of certainty and one or more inputs of uncertainty. A statistical output analysis of the outputs is utilized to generate one or more threshold reaching projections for each of the physical infrastructure elements of the data center.

    摘要翻译: 通过从用于随机过程的一组输入的随机过程生成多个输出来分析数据中心的一个或多个物理基础设施元件。 输入包括确定性和一个或多个不确定性输入的一个或多个输入。 使用输出的统计输出分析来为数据中心的每个物理基础设施元件生成一个或多个阈值到达预测。