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1.
公开(公告)号:US20210365862A1
公开(公告)日:2021-11-25
申请号:US16899778
申请日:2020-06-12
Applicant: salesforce.com, inc.
Inventor: Dai Duong Doan , Keye Liu , Rupa Singh , Shanis Kurundrayil , Tyler Shopshire
Abstract: A database system receives an input for creating a work order and identifies work plan criteria based on the input. The database system uses the work plan criteria to select work plan templates, which includes work steps, from multiple work plan templates. The database system creates a work order, including work plans corresponding to the work plan templates and at least part of the input for creating the work order. The database system displays the work order and receives a selection of an activity object displayed on one of the user interface pages displaying the work steps, and then displays an activity picklist. The database system receives a selection of an activity in the activity picklist, and adds, deletes, or modifies a database record by executing a user action or an automated business process corresponding to the activity in the activity picklist.
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公开(公告)号:US12210579B2
公开(公告)日:2025-01-28
申请号:US17538754
申请日:2021-11-30
Applicant: Salesforce.com, Inc.
Inventor: Keye Liu , Dai Duong Doan , Kaidi Xu , Angela Gu , Yi-Chin Chang , Tyler Shopshire , Shanis Kurundrayil
IPC: G06F16/00 , G06F16/955 , G06F16/958
Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for implementing a scalable computing system. The scalable computing system includes an intermediate system that facilitates communications between a core server system and a third-party system. The core server system processes a client request for a third-party service in association with a web page having a corresponding web address. The intermediate system communicates with the core server system to obtain a session token, and transmits the session token and web address to the third-party system. The third-party system may then access the web page via the web address using the session token.
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公开(公告)号:US11164118B1
公开(公告)日:2021-11-02
申请号:US16880058
申请日:2020-05-21
Applicant: salesforce.com, inc.
Inventor: Dai Duong Doan , Keye Liu , Rupa Singh , Shanis Kurundrayil , Tyler Shopshire
IPC: G06F3/0482 , G06Q10/06 , G06K9/62 , G06N20/00
Abstract: Generating work plans which include work steps when creating new work orders is described. A database system trains a machine learning model to use inputs for creating work orders to select work plan templates, which include sets of work steps, from a training set of work plan templates, in response to receiving the inputs for creating the work orders. The database system receives an input for creating a work order and identifies work plan criteria based on the input for creating the work order. The trained machine learning model uses the work plan criteria to select at least one work plan template, which includes work steps, from work plan templates. The database system creates a work order that includes work plan(s) corresponding to the selected work plan template(s) and includes at least part of the input for creating the work order. The database system outputs the created work order.
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公开(公告)号:US20210365855A1
公开(公告)日:2021-11-25
申请号:US16880058
申请日:2020-05-21
Applicant: salesforce.com, inc.
Inventor: Dai Duong Doan , Keye Liu , Rupa Singh , Shanis Kurundrayil , Tyler Shopshire
IPC: G06Q10/06 , G06N20/00 , G06K9/62 , G06F3/0482
Abstract: Generating work plans which include work steps when creating new work orders is described. A database system trains a machine learning model to use inputs for creating work orders to select work plan templates, which include sets of work steps, from a training set of work plan templates, in response to receiving the inputs for creating the work orders. The database system receives an input for creating a work order and identifies work plan criteria based on the input for creating the work order. The trained machine learning model uses the work plan criteria to select at least one work plan template, which includes work steps, from work plan templates. The database system creates a work order that includes work plan(s) corresponding to the selected work plan template(s) and includes at least part of the input for creating the work order. The database system outputs the created work order.
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公开(公告)号:US20190236504A1
公开(公告)日:2019-08-01
申请号:US15882751
申请日:2018-01-29
Applicant: Salesforce.Com, Inc.
Inventor: Roojuta Lalani , Tyler Shopshire , Kavya Murali , Neeraj Ahuja , Sudhakara Reddy Peddi
IPC: G06Q10/06
CPC classification number: G06Q10/06315 , G06Q10/087
Abstract: A method for technical field service inventory management has been developed. A software platform manages product inventory for use by a field service technician. The platform creates objects for a work order, a product required, a location, an address/appointment, a product item, a product item transaction and a product item consumed. The product item consumed object is used to automatically update the status of product inventory as the product is used by the field service technician.
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公开(公告)号:US20230171245A1
公开(公告)日:2023-06-01
申请号:US17538754
申请日:2021-11-30
Applicant: Salesforce.com, Inc.
Inventor: Keye Liu , Dai Duong Doan , Kaidi Xu , Angela Gu , Yi-Chin Chang , Tyler Shopshire , Shanis Kurundrayil
IPC: G06F16/958
CPC classification number: H04L63/083 , G06F16/986
Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for implementing a scalable computing system. The scalable computing system includes an intermediate system that facilitates communications between a core server system and a third-party system. The core server system processes a client request for a third-party service in association with a web page having a corresponding web address. The intermediate system communicates with the core server system to obtain a session token, and transmits the session token and web address to the third-party system. The third-party system may then access the web page via the web address using the session token.
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7.
公开(公告)号:US11182719B1
公开(公告)日:2021-11-23
申请号:US16899778
申请日:2020-06-12
Applicant: salesforce.com, inc.
Inventor: Dai Duong Doan , Keye Liu , Rupa Singh , Shanis Kurundrayil , Tyler Shopshire
Abstract: A database system receives an input for creating a work order and identifies work plan criteria based on the input. The database system uses the work plan criteria to select work plan templates, which includes work steps, from multiple work plan templates. The database system creates a work order, including work plans corresponding to the work plan templates and at least part of the input for creating the work order. The database system displays the work order and receives a selection of an activity object displayed on one of the user interface pages displaying the work steps, and then displays an activity picklist. The database system receives a selection of an activity in the activity picklist, and adds, deletes, or modifies a database record by executing a user action or an automated business process corresponding to the activity in the activity picklist.
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公开(公告)号:US10650337B2
公开(公告)日:2020-05-12
申请号:US15882751
申请日:2018-01-29
Applicant: salesforce.com, inc.
Inventor: Roojuta Lalani , Tyler Shopshire , Kavya Murali , Neeraj Ahuja , Sudhakara Reddy Peddi
Abstract: A method for technical field service inventory management has been developed. A software platform manages product inventory for use by a field service technician. The platform creates objects for a work order, a product required, a location, an address/appointment, a product item, a product item transaction and a product item consumed. The product item consumed object is used to automatically update the status of product inventory as the product is used by the field service technician.
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