公开(公告)号：US06850615B1

公开(公告)日：2005-02-01

申请号：US09882705

申请日：2001-06-14

Applicant: Labhesh Patel ,  Chris See Liang Yeo ,  Martine Schepers

Inventor： Labhesh Patel ,  Chris See Liang Yeo ,  Martine Schepers

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/51 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/5238

Abstract: A method and system are provided for availing to an external user, in real time, particular information regarding the availability of at least one agent in an automatic call distribution (“ACD”) system, e.g., prior to the connection being made. Initially, status data is received from the ACD system. The status data may include a number of agents available on the ACD system and/or a current wait time that at least one further user is waiting to be connected the agent. Then, the status data is configured so that the external user is able to obtain the particular information based on the status data.

Abstract translation: 提供了一种方法和系统，用于实时地向外部用户提供关于自动呼叫分配（“ACD”）系统中的至少一个代理的可用性的特定信息，例如在进行连接之前。 最初，从ACD系统接收状态数据。 状态数据可以包括在ACD系统上可用的许多代理和/或至少另外一个用户等待连接到代理的当前等待时间。 然后，配置状态数据，使得外部用户能够基于状态数据获得特定信息。

公开(公告)号：US09292834B2

公开(公告)日：2016-03-22

申请号：US11346410

申请日：2006-02-02

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri

IPC: G06Q10/10 ,  H04L12/58 ,  H04M3/533

CPC classification number: G06Q10/107 ,  H04L51/066 ,  H04L51/36 ,  H04M3/53333 ,  H04M2203/355 ,  H04M2203/4509

Abstract: A unified messaging system for an enterprise includes a messaging module operable to store a message sent by a first user to a second user in a first media type, and to deliver the message to the second user in either the first type or a second media type. A natural language speech parsing (NLSP) module coupled with the messaging module is operable to detect an actionable item contained within the message, the messaging module dynamically modifying a response menu to include an option corresponding to the actionable item, and then presenting the modified response menu to the second user concurrent with or following delivery of the message. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 用于企业的统一消息系统包括消息传送模块，其可操作以将第一用户发送的消息以第一媒体类型存储到第二用户，并且以第一类型或第二媒体类型将消息传递给第二用户 。 与消息传递模块耦合的自然语言语音解析（NLSP）模块可操作以检测包含在消息内的可操作项目，消息传递模块动态地修改响应菜单以包括与可操作项目相对应的选项，然后呈现修改的响应 到第二个用户的菜单，同时发送或在发送消息之后。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US09042542B2

公开(公告)日：2015-05-26

申请号：US11686838

申请日：2007-03-15

Applicant: Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

Inventor： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

IPC: H04M1/00 ,  H04M15/06

CPC classification number: H04M15/06

Abstract: In a wide-area communication system, users or numbers in the system to be alerted are ranked so to improve the efficiency of the alert calls. Rankings are based on various factors, including whether two or more users are on the same active call, whether a user is on an active call, how recently a user ended a call, and whether a user recently missed a call. Within rankings, there may be multiple callers or numbers. These users may further be ranked, such as by determining which caller is expected to end a call first based on the current elapsed time of the call and the average call duration for that user or number.

Abstract translation: 在广域通信系统中，要提醒的系统中的用户或号码被排序，以提高警报呼叫的效率。 排名基于各种因素，包括两个或多个用户是否处于相同的活动呼叫，用户是否处于活动呼叫，用户最近结束呼叫以及用户最近是否已经接通呼叫。 在排名中，可能有多个呼叫者或号码。 这些用户可以进一步排名，例如通过基于呼叫的当前经过时间和该用户或号码的平均呼叫持续时间来确定预期哪个呼叫者首先结束呼叫。

公开(公告)号：US08731175B2

公开(公告)日：2014-05-20

申请号：US11359252

申请日：2006-02-21

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Cullen F. Jennings ,  Shantanu Sarkar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Cullen F. Jennings ,  Shantanu Sarkar

IPC: H04M3/00

CPC classification number: H04M3/5183 ,  H04M2203/6009

Abstract: A method for granting access to secure information includes receiving from a caller a call for connection with one of a plurality of agents, distributing the call to the agent of the plurality of agents, initiating an active communication session between the caller and the agent for handling the call, and granting to the agent access to the secure caller information using a plurality of access authentication information that includes an active communication session between the caller and the agent.

Abstract translation: 用于授予对安全信息的访问的方法包括从呼叫者接收与多个代理之一的连接的呼叫，将呼叫分配给多个代理的代理，发起主叫方和代理之间的主动通信会话以进行处理 呼叫，并且使用包括呼叫者和代理之间的活动通信会话的多个接入认证信息来授权代理对安全呼叫者信息的访问。

公开(公告)号：US08655266B2

公开(公告)日：2014-02-18

申请号：US11958131

申请日：2007-12-17

Applicant: Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich T. Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich T. Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

IPC: H04H40/00

CPC classification number: H04H60/80 ,  H04H20/57 ,  H04H60/06 ,  H04N21/44204 ,  H04N21/4756 ,  H04N21/4788 ,  H04N21/4825 ,  H04N21/6131 ,  H04N21/6181

Abstract: In one embodiment, a system comprises a first mobile media player and a second mobile media player. The first mobile media player stores first media files, and the second mobile media player stores second media files. The first mobile media player and second mobile media player communicate with one another in a peer-to-peer network to generate a playlist and to play media files from the playlist.

Abstract translation: 在一个实施例中，系统包括第一移动媒体播放器和第二移动媒体播放器。 第一移动媒体播放器存储第一媒体文件，第二移动媒体播放器存储第二媒体文件。 第一移动媒体播放器和第二移动媒体播放器在对等网络中彼此通信以生成播放列表并从播放列表播放媒体文件。

公开(公告)号：US08572170B2

公开(公告)日：2013-10-29

申请号：US12030877

申请日：2008-02-14

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Joseph Khouri

IPC: G06F15/16

CPC classification number: G06Q10/10 ,  H04L12/1818 ,  H04L12/1881 ,  H04L51/24

Abstract: Methods and apparatus for allowing a message to be left for an expected user of a network application are disclosed. According to one embodiment, a method includes determining when a first user has requested access to a first application, and determining if there is a message for the first user when it is determined that the first user has requested access to the first application. The method also includes informing the first user of the message if it is determined that there is the message for the first user, as well as providing the first user with access to the first application after informing the first user of the message and after the first user acknowledges that the first user has been informed of the message.

Abstract translation: 公开了允许留给网络应用的预期用户的消息的方法和装置。 根据一个实施例，一种方法包括确定第一用户何时请求访问第一应用，以及当确定第一用户已经请求访问第一应用时，确定是否存在第一用户的消息。 该方法还包括：如果确定存在第一用户的消息，以及在向第一用户通知消息之后以及在第一用户之后向第一用户提供对第一应用的访问，则向第一用户通知该消息 用户确认第一个用户已被通知该消息。

公开(公告)号：US08442206B2

公开(公告)日：2013-05-14

申请号：US11466380

申请日：2006-08-22

Applicant: Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

Inventor： Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC: H04M3/00

CPC classification number: H04M3/42 ,  H04M1/6505 ,  H04M1/654 ,  H04M1/663 ,  H04M3/53 ,  H04M2203/25 ,  H04M2203/654

Abstract: A system and method of responding to an incoming voice call are described. The method may comprise receiving the incoming call at a voice communication device, monitoring a user input via the voice communication device and generating a user control signal in response to the user input. The user control signal may identify that termination of ring functionality associated with the incoming call is at least to be delayed. Further, a system and method are described of processing a voice call to a voice communication device. The method may comprise communicating the voice call to a voice communication device and receiving from the voice communication device a user control signal in response to a user input. Termination of ring functionality may be at least delayed in response to the user control signal. The invention extends to a device to process a voice call to a voice communication device.

Abstract translation: 描述响应传入语音呼叫的系统和方法。 该方法可以包括在语音通信设备处接收来话呼叫，经由语音通信设备监视用户输入并响应于用户输入生成用户控制信号。 用户控制信号可以标识出与来电相关联的铃声功能的终止至少被延迟。 此外，描述了处理对语音通信设备的语音呼叫的系统和方法。 该方法可以包括将语音呼叫传送到语音通信设备，并且响应于用户输入从语音通信设备接收用户控制信号。 响应于用户控制信号，振铃功能的终止可能至少被延迟。 本发明扩展到处理对语音通信设备的语音呼叫的设备。

公开(公告)号：US20130114621A1

公开(公告)日：2013-05-09

申请号：US13724541

申请日：2012-12-21

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04L29/06

CPC classification number: H04L29/06027 ,  H04L47/25 ,  H04L47/30 ,  H04L49/90 ,  H04L51/066 ,  H04L65/4084 ,  H04L65/80

Abstract: A system and method for computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with one embodiment of the present invention, the communications module is operable to send an initial burst of packets to the terminal unit, wherein the initial burst of packets includes at least two of the plurality of packets. In accordance with another embodiment of the present invention, the communications module is further operable to send additional packets of the plurality of packets at a predetermined rate, until each of the plurality of packets has been sent to the terminal unit.

Abstract translation: 用于计算机发起的音频文件传输的系统和方法包括具有可操作以与终端单元通信的通信模块的服务器。 服务器还可以包括可操作以存储至少一个文件的存储模块。 可以提供处理器以将文件分离成多个分组。 根据本发明的一个实施例，通信模块可操作以向终端单元发送分组的初始突发，其中分组的初始突发包括多个分组中的至少两个分组。 根据本发明的另一个实施例，通信模块还可操作以预定速率发送多个分组的附加分组，直到多个分组中的每一个已经被发送到终端单元。

公开(公告)号：US08438235B2

公开(公告)日：2013-05-07

申请号：US11213505

申请日：2005-08-25

Applicant: Daniel Shaffer ,  Labhesh Patel ,  Shmuel Shaffer ,  Cullen F. Jennings

Inventor： Daniel Shaffer ,  Labhesh Patel ,  Shmuel Shaffer ,  Cullen F. Jennings

IPC: G06F15/16

CPC classification number: H04L65/1043 ,  H04L29/06027 ,  H04L51/04 ,  H04L67/16 ,  H04M7/0045

Abstract: Disclosed are apparatus and techniques for escalating an instant messaging (IM) session between two or more users to an audio session so that a communication device (by one or more users) that will optimize the audio session is selectively and intelligently utilized. In one embodiment, if an IP (Internet Protocol) phone is connected to the computer on which an IM session is being escalated, the IP telephone may be used instead of the computer device's own soft telephone so as to maximize audio clarity and quality. In another embodiment, a user's cell phone may be utilized for a mobile user who is using a laptop that is not coupled to an IP telephone or who is communicating from a hotel room in which a telephone call is typically more expensive than a cell phone call. Numerous embodiments for optimizing such audio sessions are described herein.

Abstract translation: 公开了用于将两个或更多个用户之间的即时消息（IM）会话升级到音频会话的装置和技术，使得将优化音频会话的通信设备（由一个或多个用户）选择性地和智能地被利用。 在一个实施例中，如果IP（因特网协议）电话连接到IM会话正在升级的计算机，则可以使用IP电话来代替计算机设备自己的软电话，以便最大化音频清晰度和质量。 在另一个实施例中，用户的手机可以用于正在使用膝上型计算机的移动用户，所述笔记本电脑不耦合到IP电话或正在从电话呼叫通常比蜂窝电话更昂贵的酒店房间进行通信 。 这里描述了用于优化这种音频会话的许多实施例。

公开(公告)号：US08429211B1

公开(公告)日：2013-04-23

申请号：US09815782

申请日：2001-03-23

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: G06F17/00

CPC classification number: H04L65/4084 ,  H04L65/80

Abstract: A system and method for controlling computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit over a path of communication. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with a particular embodiment of the present invention, the communications module is operable to establish a control channel between the server and the terminal unit. In accordance with another embodiment of the present invention, the control channel may include an out of band channel with regard to the path of communication. Commands may be transmitted over the control channel using the VoIP.

Abstract translation: 用于控制计算机发起的音频文件传输的系统和方法包括具有可操作以通过通信路径与终端单元进行通信的通信模块的服务器。 服务器还可以包括可操作以存储至少一个文件的存储模块。 可以提供处理器以将文件分离成多个分组。 根据本发明的特定实施例，通信模块可操作以在服务器和终端单元之间建立控制信道。 根据本发明的另一实施例，控制信道可以包括关于通信路径的带外信道。 可以使用VoIP通过控制信道发送命令。