Method and system for securing access to information in an automatic call distributor system
    1.
    发明授权
    Method and system for securing access to information in an automatic call distributor system 有权
    用于确保在自动呼叫分配器系统中访问信息的方法和系统

    公开(公告)号:US08731175B2

    公开(公告)日:2014-05-20

    申请号:US11359252

    申请日:2006-02-21

    IPC分类号: H04M3/00

    CPC分类号: H04M3/5183 H04M2203/6009

    摘要: A method for granting access to secure information includes receiving from a caller a call for connection with one of a plurality of agents, distributing the call to the agent of the plurality of agents, initiating an active communication session between the caller and the agent for handling the call, and granting to the agent access to the secure caller information using a plurality of access authentication information that includes an active communication session between the caller and the agent.

    摘要翻译: 用于授予对安全信息的访问的方法包括从呼叫者接收与多个代理之一的连接的呼叫,将呼叫分配给多个代理的代理,发起主叫方和代理之间的主动通信会话以进行处理 呼叫,并且使用包括呼叫者和代理之间的活动通信会话的多个接入认证信息来授权代理对安全呼叫者信息的访问。

    Method and system for blocking communication within a conference service
    2.
    发明授权
    Method and system for blocking communication within a conference service 有权
    在会议服务中阻止通信的方法和系统

    公开(公告)号:US07940705B2

    公开(公告)日:2011-05-10

    申请号:US10937816

    申请日:2004-09-09

    IPC分类号: H04L12/16

    摘要: A method for providing a conference service includes hosting a conference between a plurality of endpoints and communicating at least one media stream received from at least one of the plurality of endpoints to the remaining plurality of endpoints. The method also includes receiving a request to block communication of the at least one media stream to a first endpoint of the plurality of endpoints and blocking communication of the at least one media stream to the first endpoint.

    摘要翻译: 一种用于提供会议服务的方法包括在多个端点之间主办会议并将从多个端点中的至少一个接收的至少一个媒体流传送到剩余的多个端点。 该方法还包括接收阻止至少一个媒体流的通信到多个端点的第一端点的请求,并阻止至少一个媒体流到第一端点的通信。

    Techniques for integrating instant messaging with telephonic communication
    3.
    发明授权
    Techniques for integrating instant messaging with telephonic communication 有权
    将即时消息与电话通信集成的技术

    公开(公告)号:US08438235B2

    公开(公告)日:2013-05-07

    申请号:US11213505

    申请日:2005-08-25

    IPC分类号: G06F15/16

    摘要: Disclosed are apparatus and techniques for escalating an instant messaging (IM) session between two or more users to an audio session so that a communication device (by one or more users) that will optimize the audio session is selectively and intelligently utilized. In one embodiment, if an IP (Internet Protocol) phone is connected to the computer on which an IM session is being escalated, the IP telephone may be used instead of the computer device's own soft telephone so as to maximize audio clarity and quality. In another embodiment, a user's cell phone may be utilized for a mobile user who is using a laptop that is not coupled to an IP telephone or who is communicating from a hotel room in which a telephone call is typically more expensive than a cell phone call. Numerous embodiments for optimizing such audio sessions are described herein.

    摘要翻译: 公开了用于将两个或更多个用户之间的即时消息(IM)会话升级到音频会话的装置和技术,使得将优化音频会话的通信设备(由一个或多个用户)选择性地和智能地被利用。 在一个实施例中,如果IP(因特网协议)电话连接到IM会话正在升级的计算机,则可以使用IP电话来代替计算机设备自己的软电话,以便最大化音频清晰度和质量。 在另一个实施例中,用户的手机可以用于正在使用膝上型计算机的移动用户,所述笔记本电脑不耦合到IP电话或正在从电话呼叫通常比蜂窝电话更昂贵的酒店房间进行通信 。 这里描述了用于优化这种音频会话的许多实施例。

    Presence-based management in a communication network
    4.
    发明授权
    Presence-based management in a communication network 有权
    通信网络中基于状态的管理

    公开(公告)号:US07260632B2

    公开(公告)日:2007-08-21

    申请号:US10807784

    申请日:2004-03-23

    IPC分类号: G06F15/173

    CPC分类号: H04L67/24

    摘要: In one embodiment, a method for presence-based management in a communication network includes, using IM, discovering one or more network devices in a communication network. The network devices couple two or more endpoints to each other and enable communication between a first one of the endpoints and one or more second ones of the endpoints. The method also includes, using IM, obtaining presence information on the discovered network devices from the discovered network devices and, using the presence information on the discovered network devices from the discovered network devices, maintaining presence data associated with the discovered network devices.

    摘要翻译: 在一个实施例中,在通信网络中用于基于在线的管理的方法包括使用IM发现通信网络中的一个或多个网络设备。 网络设备将两个或多个端点彼此耦合,并且实现端点中的第一端点与端点中的一个或多个第二端点之间的通信。 该方法还包括使用IM从所发现的网络设备获取所发现的网络设备上的存在信息,并且使用来自所发现的网络设备的所发现的网络设备上的呈现信息来维护与所发现的网络设备相关联的在线数据。

    Method and system for providing a conference service using speaker selection
    5.
    发明授权
    Method and system for providing a conference service using speaker selection 有权
    使用说话者选择提供会议服务的方法和系统

    公开(公告)号:US07778206B2

    公开(公告)日:2010-08-17

    申请号:US11030832

    申请日:2005-01-06

    IPC分类号: H04L12/16

    摘要: A method for providing a conference service using speaker selection includes hosting a conference between a plurality of endpoints and receiving from the plurality of endpoints a plurality of media streams. The plurality of media streams each include a power indicator. The method includes normalizing the power indicators to determine a normalized power indicator for each of the plurality of media streams and selecting, based on the normalized power indicators of the plurality of media streams, a first number of the plurality of media streams for processing into a conference stream. The method also includes processing the selected first number of the plurality of media streams into the conference stream and communicating the conference stream to at least some of the plurality of endpoints.

    摘要翻译: 使用说话者选择来提供会议服务的方法包括在多个端点之间主办会议,并从多个端点接收多个媒体流。 多个媒体流各自包括电源指示符。 该方法包括对功率指示器进行归一化以确定多个媒体流中的每一个的归一化功率指示符,并且基于多个媒体流的归一化功率指示符,选择用于处理为多个媒体流的多个媒体流的第一数量 会议流。 该方法还包括将所选择的多个媒体流的所选择的第一个数量处理成会议流,并将会议流传送到多个端点中的至少一些。

    Verifying cryptographic identity during media session initialization
    8.
    发明授权
    Verifying cryptographic identity during media session initialization 有权
    在媒体会话初始化期间验证加密身份

    公开(公告)号:US08533462B2

    公开(公告)日:2013-09-10

    申请号:US13493302

    申请日:2012-06-11

    IPC分类号: H04L29/06

    CPC分类号: H04L63/126 H04L63/0823

    摘要: An authentication agent may cryptographically identify a remote endpoint that sent a media initialization message even though intermediate devices may modify certain fields in the message after a signature is inserted. The originating endpoint's agent may create the signature over some fields of the message using an enterprise network's private key. The agent may insert the signature into the message and send the message to a recipient endpoint's authentication agent. The recipient agent may verify the signature, receive a certificate including a second public key, and challenge the identity of the originating endpoint in order to confirm that identity. This challenge may request a confirmation that the originating endpoint knows the private key corresponding to the second public key and may occur while running encrypted media at the endpoints. After the originating endpoint is authenticated, the endpoints may exchange encrypted and/or unencrypted media.

    摘要翻译: 认证代理可以密码地标识发送媒体初始化消息的远程端点,即使中间设备可以在签名被插入之后修改消息中的某些字段。 始发端点的代理可以使用企业网络的私钥在消息的某些字段上创建签名。 代理可以将签名插入消息中,并将消息发送到接收方端点的认证代理。 接收方代理可以验证签名,接收包括第二公钥的证书,并且对发起端点的身份进行质询以便确认该身份。 该挑战可以请求确认始发端点知道与第二公钥相对应的私钥,并且可能在端点处运行加密媒体时发生。 在始发端点被认证之后,端点可以交换加密和/或未加密的媒体。

    Node reputation based on knowledge of PSTN calls
    9.
    发明授权
    Node reputation based on knowledge of PSTN calls 有权
    基于PSTN呼叫知识的节点信誉

    公开(公告)号:US08223755B2

    公开(公告)日:2012-07-17

    申请号:US12608545

    申请日:2009-10-29

    IPC分类号: H04L12/28

    摘要: A system may provide trust relationship information for a telephone number, where the trust relationship information may indicate whether one or more nodes consider a target node as including or as being associated with a VoIP call agent for the telephone number based on demonstrated knowledge of a PSTN call. The system may determine a target trust relationship to the target node based on the trust relationship information, where the target trust relationship indicates a level of trust a validating node has in the target node being associated with or including the VoIP call agent for the telephone number, and where validating node and the one or more nodes may be in different respective administrative domains of a network.

    摘要翻译: 系统可以为电话号码提供信任关系信息,其中信任关系信息可以基于所演示的PSTN的知识来指示一个或多个节点是否将目标节点认为包括或作为与电话号码的VoIP呼叫代理相关联 呼叫。 所述系统可以基于所述信任关系信息来确定与所述目标节点的目标信任关系,其中所述目标信任关系指示所述目标节点中的有效节点与所述电话号码相关联或包括所述VoIP呼叫代理的信任级别 ,并且其中验证节点和一个或多个节点可以在网络的不同的相应管理域中。

    System and method for establishing a communication session between two endpoints that do not both support secure media
    10.
    发明授权
    System and method for establishing a communication session between two endpoints that do not both support secure media 有权
    用于在不支持安全媒体的两个端点之间建立通信会话的系统和方法

    公开(公告)号:US08139566B2

    公开(公告)日:2012-03-20

    申请号:US11459193

    申请日:2006-07-21

    IPC分类号: H04L12/66

    摘要: A method for establishing a communication session between two endpoints that do not both support secure media includes receiving a registration from a first endpoint. The registration indicating the first endpoint supports secure media and non-secure media. The method also includes receiving a registration from a second endpoint. The registration indicating the second endpoint supports non-secure media. The method also includes receiving a request to establish a communication session between the first endpoint and the second endpoint using secure media. The method further includes establishing the communication session between the first endpoint and the second endpoint via the communications platform using non-secure media.

    摘要翻译: 用于在不支持安全介质的两个端点之间建立通信会话的方法包括从第一端点接收注册。 指示第一端点的注册支持安全媒体和非安全媒体。 该方法还包括从第二端点接收注册。 指示第二端点的注册支持非安全媒体。 该方法还包括使用安全介质来接收建立第一端点和第二端点之间的通信会话的请求。 该方法还包括通过使用非安全媒体的通信平台在第一端点和第二端点之间建立通信会话。