公开(公告)号：US08731175B2

公开(公告)日：2014-05-20

申请号：US11359252

申请日：2006-02-21

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Cullen F. Jennings ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Cullen F. Jennings ,  Shantanu Sarkar

IPC分类号： H04M3/00

CPC分类号： H04M3/5183 ,  H04M2203/6009

摘要： A method for granting access to secure information includes receiving from a caller a call for connection with one of a plurality of agents, distributing the call to the agent of the plurality of agents, initiating an active communication session between the caller and the agent for handling the call, and granting to the agent access to the secure caller information using a plurality of access authentication information that includes an active communication session between the caller and the agent.

摘要翻译： 用于授予对安全信息的访问的方法包括从呼叫者接收与多个代理之一的连接的呼叫，将呼叫分配给多个代理的代理，发起主叫方和代理之间的主动通信会话以进行处理 呼叫，并且使用包括呼叫者和代理之间的活动通信会话的多个接入认证信息来授权代理对安全呼叫者信息的访问。

公开(公告)号：US08341663B2

公开(公告)日：2012-12-25

申请号：US11870406

申请日：2007-10-10

申请人： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar ,  Sravan Vadlakonda ,  Arthur Gerald Howarth ,  Ashish P. Chotai ,  Aseem Asthana ,  Rajneesh Kumar ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar ,  Sravan Vadlakonda ,  Arthur Gerald Howarth ,  Ashish P. Chotai ,  Aseem Asthana ,  Rajneesh Kumar ,  Shantanu Sarkar

IPC分类号： H04N7/10 ,  H04N7/025

CPC分类号： H04N7/163 ,  H04N21/4147 ,  H04N21/4333 ,  H04N21/4334 ,  H04N21/44004 ,  H04N21/44008 ,  H04N21/458 ,  H04N21/8456

摘要： In one embodiment, a Media Analysis and Delivery System obtains a set of media delivery rules, wherein the set of media delivery rules includes one or more triggers, each of the triggers identifying a topic of interest. The Media Analysis and Delivery System examines a media stream for at least one of the one or more triggers in accordance with the set of media delivery rules. The Media Analysis and Delivery System provides at least a portion of the media stream in response to at least one of the triggers in accordance with at least one of the set of media delivery rules.

摘要翻译： 在一个实施例中，媒体分析和传送系统获得一组媒体递送规则，其中该组媒体递送规则包括一个或多个触发，每个触发器识别感兴趣的主题。 媒体分析和传送系统根据媒体传送规则集来检查一个或多个触发器中的至少一个的媒体流。 媒体分析和传送系统根据所述一组媒体传送规则中的至少一个响应于至少一个触发器提供媒体流的至少一部分。

公开(公告)号：US07970117B2

公开(公告)日：2011-06-28

申请号：US11184109

申请日：2005-07-18

申请人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin R. Eppel

发明人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin R. Eppel

IPC分类号： H04M5/00

CPC分类号： H04M3/523

摘要： A method for handling calls at an automatic call distributor includes receiving from a first caller a first call for distribution to one of a plurality of agents and receiving from the first caller a first request associated with the first call. The method includes linking the first request to one or more additional requests associated with one or more additional calls from one or more additional callers. The method also includes distributing for handling to a first agent of the plurality of agents the first call and the one or more additional calls associated with the one or more additional requests linked to the first request.

摘要翻译： 一种用于在自动呼叫分配器处理呼叫的方法包括从第一呼叫者接收第一呼叫以分发给多个代理之一，并从第一呼叫者接收与第一呼叫相关联的第一请求。 该方法包括将第一请求链接到与一个或多个附加呼叫者的一个或多个附加呼叫相关联的一个或多个附加请求。 该方法还包括分发用于处理多个代理的第一代理的第一呼叫和与链接到第一请求的一个或多个附加请求相关联的一个或多个附加呼叫。

公开(公告)号：US07848510B2

公开(公告)日：2010-12-07

申请号：US11187423

申请日：2005-07-22

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

IPC分类号： H04M3/02

CPC分类号： H04M3/523 ,  H04M3/382 ,  H04M3/42221

摘要： A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.

摘要翻译： 用于记录自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫并将该呼叫分发到多个代理的第一代理进行处理。 该方法包括创建与用于记录验证的呼叫相关联的呼叫签名并将呼叫的通信记录到记录文件。 该方法还包括将呼叫签名嵌入到记录文件中。

公开(公告)号：US07602704B2

公开(公告)日：2009-10-13

申请号：US10225391

申请日：2002-08-20

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar

IPC分类号： G01R31/08

CPC分类号： H04L65/1043 ,  H04L29/06027 ,  H04L65/103 ,  H04L65/104 ,  H04L65/1083 ,  H04L65/604 ,  H04M3/2254 ,  H04M7/006 ,  H04M7/1295 ,  H04M2207/203

摘要： A system and method for providing fault tolerant IP services includes establishing a first communication session between an originating telephony device and an application server, through a primary call manager. Failure of the primary call manager may be detected. A second communication session between the application server and a destination telephony device may be established via a back-up call manager. The first communication and the second communication session may be coupled at the application server to establish two-way communication between the originating telephony device and the destination telephony device.

摘要翻译： 用于提供容错IP服务的系统和方法包括通过主呼叫管理器在始发电话设备和应用服务器之间建立第一通信会话。 可以检测到主呼叫管理器的故障。 可以经由备用呼叫管理器建立应用服务器和目的地电话设备之间的第二通信会话。 第一通信和第二通信会话可以在应用服务器处耦合以在始发电话设备和目的地电话设备之间建立双向通信。

公开(公告)号：US07523859B2

公开(公告)日：2009-04-28

申请号：US11860705

申请日：2007-09-25

申请人： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

发明人： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

IPC分类号： G06K5/00

CPC分类号： G06Q20/403 ,  G06Q20/10 ,  G06Q20/12 ,  G06Q20/382

摘要： A system and method for protecting confidential user information employed in an electronic transaction. The system and method provide for associating an expiration time/time period, use or other use-limiting authorization indicator with a credit card or other user information to be transferred to a user information recipient, in conjunction with a product/service payment or other business transaction with a hosted contact center. Embodiments of the invention further provide for forming a limited-use indicator, such as a use-limiting token, by associating a transaction agent indicator and a use-limiting indicator with the user information, and for verifying a limited use indicator received from a contact center agent and determining according to such indicator, in addition to any ordinary verification that might also be conducted, whether the use limitation has been met and whether the transaction should be authorized in accordance with the use limitation.

摘要翻译： 一种用于保护在电子交易中使用的机密用户信息的系统和方法。 该系统和方法提供将到期时间/时间段，使用或其他使用限制授权指示符与信用卡或其他用户信息相关联以将其传送到用户信息接收者，结合产品/服务支付或其他业务 与托管联络中心进行交易。 本发明的实施例还提供了通过将交易代理指示符和使用限制指示符与用户信息相关联来形成有限使用指示符，例如使用限制令牌，并且用于验证从联系人接收到的有限使用指示符 中心代理人和根据此类指标确定，除了可能进行的任何普通验证外，是否符合使用限制以及是否按照使用限制授权交易。

公开(公告)号：US20090043502A1

公开(公告)日：2009-02-12

申请号：US11837331

申请日：2007-08-10

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Bruce D. Moon ,  Shantanu Sarkar ,  Gebran G. Chahrouri ,  Joseph F. Khouri

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Bruce D. Moon ,  Shantanu Sarkar ,  Gebran G. Chahrouri ,  Joseph F. Khouri

IPC分类号： G01C21/00

CPC分类号： G01C21/20 ,  G01C21/206 ,  G01C21/26 ,  G01S19/48

摘要： A system for navigating includes an interface operable to receive position information of a first modality. The position information of the first modality is associated with a navigation unit. The interface is further operable to receive position information of a second modality. The position information of the second modality is associated with the navigation unit. The system also includes a processor coupled to the interface and operable to identify a destination. The system is further operable to navigate to the destination based on the position information of the first and second modalities by switching between the first modality and the second modality.

摘要翻译： 用于导航的系统包括可操作以接收第一模态的位置信息的接口。 第一模态的位置信息与导航单元相关联。 该接口还可操作以接收第二模态的位置信息。 第二模式的位置信息与导航单元相关联。 该系统还包括耦合到接口并可操作以识别目的地的处理器。 该系统还可操作以通过在第一模态和第二模态之间切换，基于第一和第二模态的位置信息导航到目的地。

公开(公告)号：US07490039B1

公开(公告)日：2009-02-10

申请号：US10020102

申请日：2001-12-13

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar

IPC分类号： G10L13/00 ,  G10L21/00

CPC分类号： G10L13/08 ,  G10L15/26

摘要： A method for audibly spelling a word in an audio file includes playing an audio file to a user, receiving a command to spell a word in the audio file from the user, identifying a textual word in a text file corresponding to the word, and audibly spelling the textual word. A text-to-speech system includes a memory and a text-to-speech module. The text-to-speech module generates an audio file from a text file, and stores in the memory locations for words in the audio file corresponding to locations of words in the text file.

摘要翻译： 用于在音频文件中可听地拼写单词的方法包括向用户播放音频文件，从用户接收到在音频文件中拼写单词的命令，识别与该单词对应的文本文件中的文本单词，并且可听见地 拼写文字。 文本到语音系统包括存储器和文本到语音模块。 文本到语音模块从文本文件生成音频文件，并且存储在与文本文件中的单词的位置相对应的音频文件中的单词的存储器位置。

公开(公告)号：US20060208889A1

公开(公告)日：2006-09-21

申请号：US11078927

申请日：2005-03-10

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

IPC分类号： G08B13/14 ,  G06F17/00

CPC分类号： G06Q30/02

摘要： Disclosed are methods and apparatus for methods and apparatus for automatically contacting a service center for one or more particular products, as well as contacting other types of entities with respect to any type of item. In a first embodiment, each item includes a radio frequency identification (RFID) of the particular products that is used to automatically contact a service center or the like. In a second embodiment, the RFID of the particular product is automatically sent to the service center or the like. In the first embodiment, the RFID of each product contains contact information, such as a 1-800 telephone number, a URL address, or email address, for a particular service center or the like. In one implementation, an RFID reader is coupled with a communication device, such as a telephone or computer device, and the user uses the RFID reader to scan an RFID of a particular item (e.g., a malfunctioning product). The relevant service center or the like is then contacted based on the RFID scan. For example, the user is connected to an agent at the relevant service center via a telephone or computer network. In the second embodiment, when a service center (or the like) needs RFID tag data for a particular item, a user may select a “send” option (e.g., on the communication device or reader) to have such RFID tag data automatically transmitted to the service center or the like.

摘要翻译： 公开了用于为一个或多个特定产品自动联系服务中心的方法和装置的方法和装置，以及关于任何类型的物品接触其他类型的实体。 在第一实施例中，每个项目包括用于自动联系服务中心等的特定产品的射频识别（RFID）。 在第二实施例中，特定产品的RFID被自动发送到服务中心等。 在第一实施例中，每个产品的RFID包含针对特定服务中心等的联系人信息，例如1-800电话号码，URL地址或电子邮件地址。 在一个实现中，RFID读取器与诸如电话或计算机设备的通信设备耦合，并且用户使用RFID读取器扫描特定物品（例如，故障产品）的RFID。 然后基于RFID扫描来接触相关服务中心等。 例如，用户通过电话或计算机网络连接到相关服务中心的代理。 在第二实施例中，当服务中心（等）需要用于特定项目的RFID标签数据时，用户可以选择“发送”选项（例如，在通信设备或读取器上）来使得RFID标签数据自动发送 到服务中心等。

公开(公告)号：US08971511B2

公开(公告)日：2015-03-03

申请号：US11278371

申请日：2006-03-31

申请人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

IPC分类号： H04M3/42 ,  H04M3/56

CPC分类号： H04M3/56 ,  H04L12/1822 ,  H04M3/42187 ,  H04M3/566 ,  H04M2203/5072 ,  H04M2242/06

摘要： A method and apparatus to provide speaker selection in a multi-party conference call is described. The method may comprise processing a speaker queue for at least one new speaker and monitoring when a number of active speakers is less than a predetermined number of active speakers. When less than the predetermined number, the method automatically, without human intervention, adds a new speaker from the speaker queue. A request for a new speaker may be received via a communication channel independent of a voice communication channel of the multi-party conference call. The request may be received from the conference endpoint via a voice communication channel of the multi-party conference call. In an example embodiment, new speakers in the speaker queue may be prioritized based a class of service associated with each new speaker. Priority may be given to a new speaker with a higher associated class of service.

摘要翻译： 描述了在多方电话会议中提供说话者选择的方法和装置。 该方法可以包括处理用于至少一个新扬声器的扬声器队列，并且当多个有源扬声器小于预定数量的有源扬声器时进行监视。 当小于预定数量时，该方法在没有人为干预的情况下自动地从扬声器队列添加新的扬声器。 可以通过独立于多方电话会议的语音通信信道的通信信道来接收对新的扬声器的请求。 可以经由多方电话会议的语音通信信道从会议端点接收该请求。 在示例性实施例中，可以基于与每个新的说话者相关联的一类服务对扬声器队列中的新扬声器进行优先级排序。 可以优先考虑具有较高相关服务类别的新发言者。