公开(公告)号：US08068601B2

公开(公告)日：2011-11-29

申请号：US11460212

申请日：2006-07-26

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC分类号： H04M3/00

CPC分类号： H04M3/42348 ,  H04M3/42059 ,  H04M3/42187 ,  H04M3/523 ,  H04M2242/30

摘要： A method and system to process communications in an automatic communication distributor is described. The method may comprise receiving a communication and identifying an originating location from which the communication originates. Thereafter, a determination is made when the originating location corresponds to a predefined high priority geographical area and a priority to the communication is assigned based on the originating location. The call may be assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond with the high priority geographical area. The communication is queued based on the assigned priority. A method is also provided to assign an agent using an automated call distributor based on a distance between the originating location of the communication and the determined geographical locations of the potential respondents.

摘要翻译： 描述了一种在自动通信分配器中处理通信的方法和系统。 该方法可以包括接收通信并识别来自该通信的起始位置。 此后，当起始位置对应于预定义的高优先级地理区域并且基于始发位置分配通信的优先级时，进行确定。 当起始位置对应于高优先级地理区域时，可以将呼叫分配给较高优先级，而不是当起始位置不对应于高优先级地理区域时。 通信根据分配的优先级排队。 还提供了一种方法，用于基于通信的始发位置与所确定的潜在受访者的地理位置之间的距离，使用自动呼叫分配器分配代理。

公开(公告)号：US08036782B2

公开(公告)日：2011-10-11

申请号：US12902012

申请日：2010-10-11

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC分类号： G06F7/00 ,  G08G1/00

CPC分类号： G08G1/00 ,  G08G1/20

摘要： A method for intelligently managing a transportation network is provided. The method may include providing a roadside apparatus 18 to communicate with nodes 14A to 14D associated with vehicles 12A to 12D in a transportation network, the vehicle nodes being in a neighborhood range of the roadside apparatus. The roadside apparatus may dynamically detect the presence of a node 14A associated with a first vehicle 12A, and establish a mobile Internet Protocol (IP) network between the roadside apparatus and the first vehicle's node. The roadside apparatus 18 receives, in real-time, from the first vehicle's node 14A event data of events associated with the first vehicle 12A over the mobile IP network. The roadside apparatus 18 or nodes 14A to 14D may further receive or transmit real-time command data to control subsystems of a vehicle.

摘要翻译： 提供了一种智能管理交通网络的方法。 该方法可以包括提供路侧设备18与运输网络中与车辆12A至12D相关联的节点14A至14D通信，车辆节点位于路边设备的邻近范围内。 路侧设备可以动态地检测与第一车辆12A相关联的节点14A的存在，并且在路侧设备和第一车辆的节点之间建立移动因特网协议（IP）网络。 路边设备18通过移动IP网络实时地从第一车辆节点14A接收与第一车辆12A相关联的事件的事件数据。 路侧设备18或节点14A至14D可以进一步接收或发送实时命令数据到车辆的控制子系统。

公开(公告)号：US07904760B2

公开(公告)日：2011-03-08

申请号：US11176836

申请日：2005-07-06

申请人： Shmuel Shaffer ,  Joseph F. Khouri ,  Gebran G. Chahrouri ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Joseph F. Khouri ,  Gebran G. Chahrouri ,  Labhesh Patel

IPC分类号： G06F11/00

CPC分类号： G06F11/0784 ,  G06F11/0709 ,  G06Q10/00 ,  H04L12/66

摘要： A method for using presence information in error notification includes detecting an error associated with operation of a software system and executing a workflow in response to detecting the error to determine error transmission information instructions. The method includes using presence information to identify one or more targets for receipt of error information based on the execution of the workflow and transmitting error information to the one or more identified targets.

摘要翻译： 在错误通知中使用存在信息的方法包括检测与软件系统的操作有关的错误，并且响应于检测到错误来执行工作流程以确定错误传输信息指令。 该方法包括使用存在信息来识别用于接收错误信息的一个或多个目标，基于工作流的执行并将错误信息发送到一个或多个识别的目标。

公开(公告)号：US07853001B2

公开(公告)日：2010-12-14

申请号：US11101704

申请日：2005-04-08

申请人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

IPC分类号： H04M3/42 ,  H04L12/66

CPC分类号： H04M3/48 ,  H04M7/0045

摘要： A method for providing a camp-on service includes receiving from a caller a request to communicate with a called party via a first communication method and notifying the caller that the called party is currently communicating on a first call via the first communication method. The method includes receiving from the caller a request to camp-on to the called party and an indication that the caller can be reached via a second communication method. The method also includes determining that the first call involving the called party has terminated.

摘要翻译： 一种用于提供上位服务的方法，包括：通过第一通信方法从呼叫者接收与被叫方进行通信的请求，并且经由所述第一通信方法通知所述被叫方正在通过第一呼叫进行通信。 该方法包括从呼叫者接收到被叫方的驻留请求以及通过第二通信方法可以访问呼叫者的指示。 该方法还包括确定涉及被叫方的第一呼叫已经终止。

公开(公告)号：US07813843B2

公开(公告)日：2010-10-12

申请号：US11619941

申请日：2007-01-04

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC分类号： G06F7/00

CPC分类号： G08G1/00 ,  G08G1/20

摘要： A method for intelligently managing a transportation network is provided. The method may include providing a roadside apparatus 18 to communicate with nodes 14A to 14D associated with vehicles 12A to 12D in a transportation network, the vehicle nodes being in a neighborhood range of the roadside apparatus. The roadside apparatus may dynamically detect the presence of a node 14A associated with a first vehicle 12A, and establish a mobile Internet Protocol (IP) network between the roadside apparatus and the first vehicle's node. The roadside apparatus 18 receives, in real-time, from the first vehicle's node 14A event data of events associated with the first vehicle 12A over the mobile IP network. The roadside apparatus 18 or nodes 14A to 14D may further receive or transmit real-time command data to control subsystems of a vehicle.

摘要翻译： 提供了一种智能管理交通网络的方法。 该方法可以包括提供路侧设备18与运输网络中与车辆12A至12D相关联的节点14A至14D通信，车辆节点位于路边设备的邻近范围内。 路侧设备可以动态地检测与第一车辆12A相关联的节点14A的存在，并且在路侧设备和第一车辆的节点之间建立移动因特网协议（IP）网络。 路边设备18通过移动IP网络实时地从第一车辆节点14A接收与第一车辆12A相关联的事件的事件数据。 路侧设备18或节点14A至14D可以进一步接收或发送实时命令数据到车辆的控制子系统。

公开(公告)号：US07688967B2

公开(公告)日：2010-03-30

申请号：US11421447

申请日：2006-05-31

申请人： Labhesh Patel ,  Shmuel Shaffer ,  Sanjeev Kumar ,  Mukul Jain

发明人： Labhesh Patel ,  Shmuel Shaffer ,  Sanjeev Kumar ,  Mukul Jain

IPC分类号： H04M1/56

CPC分类号： H04M1/7258 ,  H04M1/2745 ,  H04M1/274516 ,  H04M1/7255 ,  H04M1/72552

摘要： A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.

摘要翻译： 描述了一种促进对电子消息的电话响应的方法。 该方法包括从接收到的电子消息中确定至少一个电话号码，并且将所确定的电话号码动态地分配给电话上的按钮以在电话上提供快速拨号按钮。 确定电话号码可以包括将电子消息的地址字段中的电子邮件地址与电话簿进行比较，以确定与地址相关联的电话号码。 如果电子消息是文本或语音消息，则确定电话号码可以包括解析消息的主体以确定已被包括在文本消息正文中的电话号码（如果存在）。

公开(公告)号：US20090274283A1

公开(公告)日：2009-11-05

申请号：US12113312

申请日：2008-05-01

申请人： Mukul Jain ,  Shmuel Shaffer ,  Labhesh Patel ,  Sanjeev Kumar

发明人： Mukul Jain ,  Shmuel Shaffer ,  Labhesh Patel ,  Sanjeev Kumar

IPC分类号： H04M1/56

CPC分类号： H04M1/56

摘要： In one embodiment, a method includes establishing a call, and continuously monitoring the call from or using a first endpoint associated with the call. Monitoring the call includes identifying when an information element associated with the call has changed. The method also includes determining when the information associated with the call has changed, and storing a representation of the information element in an enhanced directory arrangement associated with the first endpoint when the information associated with the call has changed.

摘要翻译： 在一个实施例中，一种方法包括建立呼叫，并且连续地监视来自或使用与呼叫相关联的第一端点的呼叫。 监视呼叫包括识别与呼叫相关联的信息元素何时改变。 该方法还包括确定何时与呼叫相关联的信息已经改变，并且当与呼​​叫相关联的信息已经改变时，将信息元素的表示存储在与第一端点相关联的增强目录布置中。

公开(公告)号：US07606360B2

公开(公告)日：2009-10-20

申请号：US11444851

申请日：2006-05-31

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri ,  Shmuel Shaffer

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri ,  Shmuel Shaffer

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5236 ,  H04M3/5238

摘要： A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD and a ticket dispenser coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

摘要翻译： 用于处理从最终用户接收的服务请求的系统，包括电话呼叫者和实际存在于分支机构或商店的人员。 该系统包括ACD和与ACD耦合的售票机。 售票机可操作以首先向在分支或存储处请求服务的每个人分配具有标识符的票，然后将该标识符电子地传达给ACD。 ACD包括一个或多个队列来订购从电话呼叫者和标识符接收的呼叫。 ACD根据算法将呼叫或个人路由到可用代理。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US20090210496A1

公开(公告)日：2009-08-20

申请号：US12030877

申请日：2008-02-14

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Joseph Khouri

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Joseph Khouri

IPC分类号： G06F15/16

CPC分类号： G06Q10/10 ,  H04L12/1818 ,  H04L12/1881 ,  H04L51/24

摘要： Methods and apparatus for allowing a message to be left for an expected user of a network application are disclosed. According to one embodiment, a method includes determining when a first user has requested access to a first application, and determining if there is a message for the first user when it is determined that the first user has requested access to the first application. The method also includes informing the first user of the message if it is determined that there is the message for the first user, as well as providing the first user with access to the first application after informing the first user of the message and after the first user acknowledges that the first user has been informed of the message.

摘要翻译： 公开了允许留给网络应用的预期用户的消息的方法和装置。 根据一个实施例，一种方法包括确定第一用户何时请求访问第一应用，以及当确定第一用户已经请求访问第一应用时，确定是否存在第一用户的消息。 该方法还包括：如果确定存在第一用户的消息，以及在向第一用户通知消息之后以及在第一用户之后向第一用户提供对第一应用的访问，则向第一用户通知该消息 用户确认第一个用户已被通知该消息。

公开(公告)号：US20090203394A1

公开(公告)日：2009-08-13

申请号：US12030050

申请日：2008-02-12

申请人： Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich Tu Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich Tu Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

IPC分类号： H04Q7/22

CPC分类号： H04W36/32

摘要： A method includes determining a coverage area for each of a plurality of base stations. The method also includes receiving a first location parameter indicative of a mobile unit's location. The method further includes transitioning a first connection between the mobile unit and a first base station of the plurality of base stations to a second connection between the mobile unit and a second base station of the plurality of base stations. The transition is based on the coverage areas of the first base station and the second base station and the first location parameter.

摘要翻译： 一种方法包括确定多个基站中的每一个的覆盖区域。 该方法还包括接收指示移动单元位置的第一位置参数。 该方法还包括将移动单元与多个基站中的第一基站之间的第一连接转换到移动单元与多个基站中的第二基站之间的第二连接。 该转换基于第一基站和第二基站的覆盖区域以及第一位置参数。