公开(公告)号：US08488774B2

公开(公告)日：2013-07-16

申请号：US11781906

申请日：2007-07-23

Applicant: Anil Mahalaha ,  Daniel L. Tonelli ,  Barry Berk

Inventor： Anil Mahalaha ,  Daniel L. Tonelli ,  Barry Berk

IPC: H04M3/00

CPC classification number: H04M3/5233 ,  H04M2201/12 ,  H04M2201/36

Abstract: A predictive call routing system that includes a real-time decision engine to receive information about a customer and identify a skill that is useful for providing service to the caller. The decision engine identifies the skill by generating scores for a plurality of statistical models using the statistical models and parameters associated with the caller, each statistical model representing a correlation between a subset of parameters and an action that may be performed or requested to be performed by the caller, the score for each statistical model being generated using the statistical model and the subset of parameters associated with the statistical model, and identifies a skill based on the scores. The system includes a call router to route a call from the customer to a representative who has the skill.

Abstract translation: 一种预测性呼叫路由系统，其包括用于接收关于客户的信息的实时决策引擎，并且识别用于向呼叫者提供服务的技能。 决策引擎通过使用与呼叫者相关联的统计模型和参数为多个统计模型生成分数来识别技能，每个统计模型表示参数子集与可执行或请求执行的动作之间的相关性 呼叫者，使用统计模型和与统计模型相关联的参数的子集生成每个统计模型的分数，并且基于分数来识别技能。 该系统包括呼叫路由器，用于将来自客户的呼叫路由到具有该技能的代表。

公开(公告)号：US08483382B2

公开(公告)日：2013-07-09

申请号：US12460896

申请日：2009-07-24

Applicant: Faith McGary ,  Alexis Tabora Adorable

Inventor： Faith McGary ,  Alexis Tabora Adorable

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04L67/22 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2242/04

Abstract: A system for responding to queries has an interface for receiving request communications from requesters. An agent platform is configured to receive the request communications and to provide replies to the requesters. A tracking module tracks the request communications and the replies and a news module tracks news events. A correlation module correlates increases in request communications relative to a first news event over a set time frame. An analysis module generates a search assistance routine based on the correlated increases in request communications relative to the first news events over a set time frame, where the search assistance routine is activated when a second news event is detected, similar to the first news event.

Abstract translation: 用于响应查询的系统具有用于从请求者接收请求通信的接口。 代理平台被配置为接收请求通信并且向请求者提供回复。 跟踪模块跟踪请求通信和回复，新闻模块跟踪新闻事件。 相关模块将在相对于第一新闻事件的请求通信的增加在一个设定的时间帧内相关联。 分析模块基于相对于第一新闻事件在相对于第一新闻事件被检测到第二新闻事件时激活搜索辅助例行程序的设定时间帧的请求通信的相关增加来生成搜索辅助例行程序。

公开(公告)号：US20130163740A1

公开(公告)日：2013-06-27

申请号：US13772740

申请日：2013-02-21

Applicant: JUNIPER NETWORKS, INC.

Inventor： Timothy Noel T. ,  Srinivasa DS ,  Siddharth TULI

IPC: H04M3/42

CPC classification number: H04M3/432 ,  H04M3/42195 ,  H04M2201/12 ,  H04M2201/14

Abstract: A call handling system receives an asynchronous call request, from a call requester, requesting performance of an operation, where the call request includes a delay parameter specified by the call requester. The call handling system performs the requested operation, and sends a callback to the call requester, which includes partial results from performance of the requested operation, at selected intervals determined by the delay parameter.

Abstract translation: 呼叫处理系统从呼叫请求者接收请求执行操作的异步呼叫请求，其中呼叫请求包括由呼叫请求者指定的延迟参数。 呼叫处理系统执行所请求的操作，并且以由延迟参数确定的选定间隔向呼叫请求者发送回呼，其包括执行所请求的操作的部分结果。

公开(公告)号：US08472600B2

公开(公告)日：2013-06-25

申请号：US12614214

申请日：2009-11-06

Applicant: Henry Chen ,  Paul H. Kyzivat ,  Sanjay K. Sinha

Inventor： Henry Chen ,  Paul H. Kyzivat ,  Sanjay K. Sinha

IPC: H04M1/00 ,  H04M3/00 ,  H04M3/42 ,  H04L12/66

CPC classification number: H04M3/424 ,  H04L29/12754 ,  H04L29/12801 ,  H04L61/3085 ,  H04L61/6004 ,  H04L65/1006 ,  H04L65/1036 ,  H04M3/42119 ,  H04M7/006 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2242/22

Abstract: A method is provided in one example embodiment and includes communicating initial digits associated with an original request for a call and receiving a message indicating an incomplete address for the original request. The method also includes responding to the message by appending additional digits to the original request to generate a new request. The additional digits are buffered before receiving the message indicating the incomplete address associated with the original request. In other embodiments, the original request is a session initiation protocol (SIP) INVITE message that includes a uniform resource identifier (URI), which reflects an address for reaching a destination user. The initial digits can be partially matched against a dial plan in order to trigger the message associated with the original request. The additional digits are configured to satisfy the message and to connect the call. The message associated with the original request can be a session initiation protocol (SIP) 484 message.

Abstract translation: 在一个示例实施例中提供了一种方法，并且包括与呼叫的原始请求相关联的初始数字通信，并且接收指示原始请求的不完整地址的消息。 该方法还包括通过向原始请求附加附加数字来响应该消息以生成新的请求。 在接收到指示与原始请求相关联的不完整地址的消息之前，附加数字被缓冲。 在其他实施例中，原始请求是包括统一资源标识符（URI）的会话发起协议（SIP）INVITE消息，其反映用于到达目的地用户的地址。 初始数字可以与拨号计划部分匹配，以便触发与原始请求相关联的消息。 附加数字被配置为满足消息并连接呼叫。 与原始请求相关联的消息可以是会话发起协议（SIP）484消息。

公开(公告)号：US20130136246A1

公开(公告)日：2013-05-30

申请号：US13307225

申请日：2011-11-30

Applicant: Dario R. Abramskiehn ,  John R. Dingler ,  Blaine H. Dolph ,  Kelly E. Songer ,  Matthew B. Trevathan

Inventor： Dario R. Abramskiehn ,  John R. Dingler ,  Blaine H. Dolph ,  Kelly E. Songer ,  Matthew B. Trevathan

IPC: H04M3/436

CPC classification number: H04M3/42051 ,  H04M3/42382 ,  H04M3/436 ,  H04M2201/12 ,  H04M2201/14

Abstract: A solution for initiating a telephonic connection is provided. A calling user can provide data identifying a receiving device and corresponding to a call message. In response to requesting initiation of the telephonic connection, the length of the call message can be determined, and a transmission solution for the call message can be selected based on the length. When the length is sufficiently short, the call message can be included in caller ID information for the telephonic connection. When the length is longer, the call message can be transmitted as a data message and initiation of the telephonic connection can subsequently take place after a delay.

Abstract translation: 提供了一种用于启动电话连接的解决方案。 呼叫用户可以提供识别接收设备并对应于呼叫消息的数据。 响应于请求启动电话连接，可以确定呼叫消息的长度，并且可以基于长度来选择呼叫消息的传输解决方案。 当长度足够短时，呼叫消息可以被包括在用于电话连接的呼叫者ID信息中。 当长度较长时，呼叫消息可以作为数据消息发送，并且电话连接的开始可以在延迟之后发生。

公开(公告)号：US20130064242A1

公开(公告)日：2013-03-14

申请号：US13616650

申请日：2012-09-14

Applicant: Shi Lu ,  Jerome Baccelli

Inventor： Shi Lu ,  Jerome Baccelli

IPC: H04L12/66

CPC classification number: H04M3/36 ,  H04L29/12132 ,  H04L29/1216 ,  H04L61/1552 ,  H04L61/157 ,  H04L65/1069 ,  H04M3/32 ,  H04M7/006 ,  H04M2201/12

Abstract: Methods and apparatus to measure market share for VoIP carriers is disclosed. An example method includes querying a plurality of VoIP carrier servers to determine the VoIP carrier server that owns the telephone subscriber number (SN), in response to the querying, receiving a plurality of messages operable to determine whether the telephone SN is found within any one of the plurality of VoIP carrier servers, when the received plurality of messages is at least one of inconclusive or when the telephone SN is not found within any one of the plurality of VoIP carrier servers, placing a first partial call to the telephone SN from a first VoIP number within a first VoIP carrier network, receiving a first signal from the first VoIP carrier network, and based on the first received signal, determining whether the telephone SN belongs to the first VoIP carrier network.

Abstract translation: 披露了衡量VoIP运营商市场份额的方法和手段。 示例性方法包括：响应于查询，查询多个VoIP载波服务器来确定拥有电话用户号码（SN）的VoIP载波服务器，接收多个消息，用于确定是否在任何一个 在多个VoIP载波服务器中，当接收到的多个消息是不确定的或者当多个VoIP载波服务器中的任一个中没有找到电话SN时，从第一部分呼叫 在第一VoIP载波网络内的第一VoIP号码，从第一VoIP载波网络接收第一信号，并且基于第一接收信号，确定电话机SN是否属于第一VoIP载波网络。

公开(公告)号：US08279852B2

公开(公告)日：2012-10-02

申请号：US12243633

申请日：2008-10-01

Applicant: Shi Lu ,  Jerome Baccelli

Inventor： Shi Lu ,  Jerome Baccelli

IPC: H04L12/66

CPC classification number: H04M3/36 ,  H04L29/12132 ,  H04L29/1216 ,  H04L61/1552 ,  H04L61/157 ,  H04L65/1069 ,  H04M3/32 ,  H04M7/006 ,  H04M2201/12

Abstract: Methods and apparatus to measure market share for voice over Internet protocol (VoIP) carriers is disclosed. An example method includes querying a plurality of VoIP carrier servers to determine the VoIP carrier server that owns the telephone subscriber number and, in response to the querying, receiving a plurality of messages operable to determine whether the telephone subscriber number is found within any one of the plurality of VoIP carrier servers. The example method also includes, when the received plurality of messages is at least one of inconclusive or when the telephone subscriber number is not found within any one of the plurality of VoIP carrier servers, placing a first partial call to the telephone subscriber number from a first VoIP number within a first VoIP carrier network. Further, the example method includes, in response to placing the first partial call, receiving a first signal from the first VoIP carrier network, and based on the first received signal, determining whether the telephone subscriber number belongs to the first VoIP carrier network.

Abstract translation: 披露了通过互联网语音协议（VoIP）运营商测量市场份额的方法和装置。 一个示例性方法包括查询多个VoIP载波服务器以确定拥有电话用户号码的VoIP载波服务器，并且响应于该查询，接收多个消息，可操作以确定是否在任何一个 多个VoIP运营商服务器。 该示例方法还包括当所接收的多个消息是不确定的消息中的至少一个或当多个VoIP载波服务器中的任一个中没有找到电话用户号码时，从第一部分呼叫中的电话用户号码 第一个VoIP运营商网络中的第一个VoIP号码。 此外，示例方法包括响应于放置第一部分呼叫，从第一VoIP载波网络接收第一信号，并且基于第一接收信号，确定电话用户号码是否属于第一VoIP载波网络。

公开(公告)号：US08243904B2

公开(公告)日：2012-08-14

申请号：US12631440

申请日：2009-12-04

Applicant: Charles Steven Lingafelt ,  James William Murray ,  James Thomas Swantek

Inventor： Charles Steven Lingafelt ,  James William Murray ,  James Thomas Swantek

IPC: H04M3/56 ,  H04N7/15 ,  H04L12/18 ,  G06F15/16

CPC classification number: H04M3/56 ,  H04L12/1818 ,  H04L12/1822 ,  H04L51/12 ,  H04M3/38 ,  H04M2201/12 ,  H04M2201/14

Abstract: An embodiment of the invention includes a method for detecting fraudulent use in a conference calling system. A threshold period is received, wherein the threshold period indicates the maximum allowable time period for a participant of a conference call to enter the conference call prior to the entry of the moderator of the conference call. A monitor detects the entry of the moderator into the conference call and entry of the participants into the conference call. A waiting period is determined for one or more of the participants, wherein the waiting period represents the time period between the entry of the moderator and the entry of the participant. A processor compares the waiting period to the threshold period. If the threshold period exceeds the waiting period, the conference call is allowed to continue. In at least one embodiment, actions are performed with the processor if the waiting period exceeds the threshold period.

Abstract translation: 本发明的实施例包括一种用于检测会议呼叫系统中的欺诈性使用的方法。 接收到阈值周期，其中，所述阈值周期指示在所述电话会议主持人进入之前，所述电话会议的参与者进入所述电话会议的最大允许时间周期。 监视器检测主持人进入电话会议的进入和参与者进入电话会议。 对于一个或多个参与者确定等待时间，其中等待时间表示主持人的输入和参与者的条目之间的时间段。 处理器将等待时间与阈值周期进行比较。 如果超过等待时间段，允许电话会议继续。 在至少一个实施例中，如果等待时间超过阈值周期，则用处理器执行动作。

公开(公告)号：US08223928B2

公开(公告)日：2012-07-17

申请号：US12872118

申请日：2010-08-31

Applicant: Martinus Petrus Johannes Maria Poels

Inventor： Martinus Petrus Johannes Maria Poels

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22

CPC classification number: H04M3/02 ,  H04M3/22 ,  H04M3/307 ,  H04M2201/12 ,  H04M2201/14

Abstract: A tone signal received in a telecommunications network is bandpass filtered based on an identified type of the received tone signal, providing a bandpass filtered tone signal. The tone signal is also bandstop filtered based on the identified type of the received tone signal, providing a bandstop filtered tone signal. The bandpass filtered tone signal and the bandstop filtered tone signal are analysed and the received tone signal is quantified based on the analysis result.

Abstract translation: 在电信网络中接收的音调信号基于识别的接收音调信号类型进行带通滤波，提供带通滤波的音调信号。 基于所识别的接收音调信号的类型，对音调信号进行带阻滤波，提供带阻滤波的音调信号。 分析带通滤波的音调信号和带阻滤波的音调信号，并根据分析结果量化接收的音调信号。

公开(公告)号：US08219631B2

公开(公告)日：2012-07-10

申请号：US12947782

申请日：2010-11-16

Applicant: Eun-Gyu Kim

Inventor： Eun-Gyu Kim

IPC: G06F15/16

CPC classification number: H04M3/5322 ,  G06Q10/10 ,  G06Q30/0241 ,  H04L51/12 ,  H04L51/32 ,  H04M3/42382 ,  H04M3/493 ,  H04M2201/12 ,  H04M2203/301 ,  H04M2203/4545

Abstract: Devices, systems, and methods are directed towards ranking of messages based on a hop distance a forwarded message travels through a social network. As a message is forwarded by a member of the social network the hop distance increases. As the message is forwarded, recipients and/or senders may view the hop distance in real-time. The hop distance may reflect a number of times the message is forwarded to reach a recipient, or the maximum number of times the message is forwarded. The message may be displayed to a member in a rank ordering based on the hop distance, and messages with hop distances below a defined value may be deleted from a displayed list after a period of time. In one embodiment, a message may be forwarded anonymously to, for example, encourage members to forward the message.

Abstract translation: 设备，系统和方法针对基于转发消息通过社交网络传播的跳跃距离的消息排序。 当一个消息由社交网络的成员转发时，跳距离增加。 随着消息被转发，收件人和/或发送者可以实时查看跳跃距离。 跳转距离可以反映消息转发到接收者的次数，或消息转发的最大次数。 该消息可以以基于跳距离的秩排序显示给成员，并且具有低于定义值的跳距离的消息可以在一段时间后从显示的列表中删除。 在一个实施例中，消息可以匿名转发到例如鼓励成员转发消息。