公开(公告)号：US08412173B2

公开(公告)日：2013-04-02

申请号：US11173052

申请日：2005-07-01

Applicant: Labhesh Patel ,  Johnny H. Lee ,  Fadi R. Jabbour ,  David C. Lee

Inventor： Labhesh Patel ,  Johnny H. Lee ,  Fadi R. Jabbour ,  David C. Lee

IPC: H04M3/00

CPC classification number: H04M3/48 ,  H04M2203/551

Abstract: A method for providing a contact attempt service includes detecting an attempt of a first user to contact a second user through a first communication method and detecting contact between the first user and the second user through a second communication method. The method also includes removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method.

Abstract translation: 一种用于提供接触尝试服务的方法包括：通过第一通信方法检测第一用户尝试联系第二用户，并通过第二通信方法检测第一用户与第二用户之间的联系。 该方法还包括移除与第一用户尝试通过第一通信方法联系第二用户的尝试相关联的联系人尝试指示符。

公开(公告)号：US08346906B2

公开(公告)日：2013-01-01

申请号：US13165901

申请日：2011-06-22

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: G06F15/16 ,  H04L12/16

CPC classification number: H04L29/06027 ,  H04L47/25 ,  H04L47/30 ,  H04L49/90 ,  H04L51/066 ,  H04L65/4084 ,  H04L65/80

Abstract: A system and method for computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with one embodiment of the present invention, the communications module is operable to send an initial burst of packets to the terminal unit, wherein the initial burst of packets includes at least two of the plurality of packets. In accordance with another embodiment of the present invention, the communications module is further operable to send additional packets of the plurality of packets at a predetermined rate, until each of the plurality of packets has been sent to the terminal unit.

Abstract translation: 用于计算机发起的音频文件传输的系统和方法包括具有可操作以与终端单元通信的通信模块的服务器。 服务器还可以包括可操作以存储至少一个文件的存储模块。 可以提供处理器以将文件分离成多个分组。 根据本发明的一个实施例，通信模块可操作以向终端单元发送分组的初始突发，其中分组的初始突发包括多个分组中的至少两个分组。 根据本发明的另一个实施例，通信模块还可操作以预定速率发送多个分组的附加分组，直到多个分组中的每一个已经被发送到终端单元。

公开(公告)号：US08346238B2

公开(公告)日：2013-01-01

申请号：US11929550

申请日：2007-10-30

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Ramanathan T. Jagadeesan ,  Bich T. Nguyen ,  Gregory D. Pelton

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Ramanathan T. Jagadeesan ,  Bich T. Nguyen ,  Gregory D. Pelton

IPC: H04W4/00

CPC classification number: H04W36/30 ,  H04W84/18 ,  H04W88/04

Abstract: A method for communicating in a wireless communication network includes establishing a first direct communication link with a base transceiver station and communicating data associated with a communication session over the first direct communication link. The method also includes establishing a mesh connection to the base transceiver station. The mesh connection includes at least one mesh communication link with at least one intermediate communication device of a plurality of communication devices in the wireless network, the at least one intermediate communication device communicating with the base transceiver station over a second direct communication link with the base transceiver station. The method further includes switching between communicating data associated with the communication session over the first direct communication link and communicating data associated with the communication session over the mesh connection.

Abstract translation: 一种用于在无线通信网络中进行通信的方法包括：建立与基站收发台的第一直接通信链路，并通过第一直接通信链路传送与通信会话相关的数据。 该方法还包括建立到基站的网状连接。 网状连接包括与无线网络中的多个通信设备的至少一个中间通信设备的至少一个网状通信链路，所述至少一个中间通信设备通过与基站的第二直接通信链路与基站收发器通信 收发站。 该方法还包括在通过第一直接通信链路与通信会话相关联的通信数据之间切换，以及通过网状连接传送与通信会话相关联的数据。

公开(公告)号：US08345854B2

公开(公告)日：2013-01-01

申请号：US11058874

申请日：2005-02-16

Applicant: Shmuel Shaffer ,  Gebran G. Chahrouri ,  Labhesh Patel ,  Joseph F. Khouri

Inventor： Shmuel Shaffer ,  Gebran G. Chahrouri ,  Labhesh Patel ,  Joseph F. Khouri

IPC: H04M3/00

CPC classification number: H04M3/5232 ,  H04M3/42374

Abstract: In accordance with a particular embodiment of the present invention, a method using presence information to improve automatic call distribution includes receiving a call for connection with one of a plurality of agents. An indicator of a service level problem is detected, and presence information is used to identify one or more draftable agents that are not in a ready state in response to detecting the indicator. The call is distributed to a selected one of the identified one or more draftable agents.

Abstract translation: 根据本发明的特定实施例，使用存在信息来改善自动呼叫分配的方法包括接收与多个代理之一的连接的呼叫。 检测到服务水平问题的指示符，并且使用存在信息来响应于检测到指示符来识别不处于就绪状态的一个或多个可执行代理。 该呼叫被分配到所识别的一个或多个可起草的代理中的所选择的一个。

公开(公告)号：US08320876B2

公开(公告)日：2012-11-27

申请号：US13283273

申请日：2011-10-27

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC: H04M11/04

CPC classification number: H04M3/42348 ,  H04M3/42059 ,  H04M3/42187 ,  H04M3/523 ,  H04M2242/30

Abstract: A method and system to process communications in an automatic communication distributor is described. The method may comprise receiving a communication and identifying an originating location from which the communication originates. Thereafter, a determination is made when the originating location corresponds to a predefined high priority geographical area and a priority to the communication is assigned based on the originating location. The call may be assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond with the high priority geographical area. The communication is queued based on the assigned priority. A method is also provided to assign an agent using an automated call distributor based on a distance between the originating location of the communication and the determined geographical locations of the potential respondents.

Abstract translation: 描述了一种在自动通信分配器中处理通信的方法和系统。 该方法可以包括接收通信并识别来自该通信的起始位置。 此后，当起始位置对应于预定义的高优先级地理区域并且基于始发位置分配通信的优先级时，进行确定。 当起始位置对应于高优先级地理区域时，可以将呼叫分配给较高优先级，而不是当起始位置不对应于高优先级地理区域时。 通信根据分配的优先级排队。 还提供了一种方法，用于基于通信的始发位置与所确定的潜在受访者的地理位置之间的距离，使用自动呼叫分配器分配代理。

公开(公告)号：US08102991B2

公开(公告)日：2012-01-24

申请号：US10937595

申请日：2004-09-09

Applicant: Shmuel Shaffer ,  Joseph F. Khouri ,  Gebran G. Chahrouri ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Joseph F. Khouri ,  Gebran G. Chahrouri ,  Labhesh Patel

IPC: H04M3/00

CPC classification number: H04M3/523 ,  H04M3/4288

Abstract: A method for automatic call distribution includes detecting that a first agent is communicating on a first call and detecting that the first call involves a predefined low priority communication. The method includes transitioning the first agent to an on-call ready state based on the first call. The on-call ready state indicates that the first agent is ready to receive an additional call while communicating on the first call.

Abstract translation: 一种用于自动呼叫分配的方法包括：检测第一代理在第一呼叫上进行通信，并检测第一呼叫涉及预定义的低优先级通信。 该方法包括：基于第一呼叫将第一代理转换到就绪状态。 通话就绪状态表示在第一次呼叫通信时，第一代理人准备好接收附加呼叫。

公开(公告)号：US08102985B2

公开(公告)日：2012-01-24

申请号：US11271710

申请日：2005-11-11

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Denise G. Caballero-McCann

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Denise G. Caballero-McCann

IPC: H04M3/42

CPC classification number: H04M3/4286 ,  H04M7/0045

Abstract: A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also comprises receiving a request from the second user to camp-on to the call hold and monitoring the status of the first user during the call hold. The method also comprises receiving an indication that the first user is available to continue communications with the second user and notifying the second user that the first user is available to continue communications with the second user.

Abstract translation: 一种用于提供驻留保持服务的方法，包括检测第一用户和第二用户之间的保持状态，并通过将呼叫置于保持状态来建立呼叫保持。 该方法还包括接收来自第二用户的请求，以驻留在呼叫保持状态并且在呼叫保持期间监视第一用户的状态。 该方法还包括接收第一用户可用于继续与第二用户通信的指示，并且通知第二用户第一用户可用于继续与第二用户的通信。

公开(公告)号：US08077838B2

公开(公告)日：2011-12-13

申请号：US11236903

申请日：2005-09-28

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

IPC: H04M11/00 ,  H04M1/64

CPC classification number: H04M1/7255 ,  G10L13/00 ,  H04M1/2474 ,  H04M1/2535 ,  H04M1/72552 ,  H04M1/72588 ,  H04M3/533 ,  H04M2201/39

Abstract: A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.

Abstract translation: 描述了提供语音通信的方法和语音通信器。 该方法可以包括识别要传达的文本并且自动处理文本以生成文本的音频等同物。 例如，文本可能会从网页上刮下来。 该方法可以包括识别音频等同物的预期接收者，然后将电话等效信号作为电话通信（例如，语音信箱中的语音邮件消息）传送。 因此，识别预期的接收者可以包括请求语音通信的发送者（呼叫者）的电话号码。 在一个实施例中，该方法包括监视用户对语音通信器上可用的联系人列表的选择，其中联系人列表包括多个接收者姓名及其相关联的电话号码。 音频等效物通过例如PSTN或VoIP网络传送到接收者设备。

公开(公告)号：US20110293079A1

公开(公告)日：2011-12-01

申请号：US13206746

申请日：2011-08-10

Applicant: Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar ,  Shmuel Shaffer

Inventor： Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar ,  Shmuel Shaffer

IPC: H04M1/64

CPC classification number: H04M3/53383 ,  H04M2203/303 ,  H04M2203/4554

Abstract: In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

Abstract translation: 在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。 电话用户界面通过语音模式从电话设备接收标记开始段命令。 标记开始段命令指示语音消息中的语音消息段的起始点。 电话用户界面然后通过语音模式从电话设备接收标记结束段命令。 标记段命令指示语音消息中的语音消息段的结束点。 接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。 语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

公开(公告)号：US08036373B2

公开(公告)日：2011-10-11

申请号：US11370486

申请日：2006-03-07

Applicant: Shmuel Shaffer ,  Sanjeev Kumar ,  Labhesh Patel ,  Mukul Jain

Inventor： Shmuel Shaffer ,  Sanjeev Kumar ,  Labhesh Patel ,  Mukul Jain

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5166 ,  H04M3/4938 ,  H04M3/5238

Abstract: Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which corresponds to a first estimated length of time expected to elapse before an agent is available to answer the telephone call. A plurality of message elements are assembled to create a message having a length approximately equal to the first wait time, and playback of the message is initiated. A second wait time is calculated during the playback of the message. The message is modified during playback to have a length approximately equal to the second wait time if the updated estimated length of time is different than the first estimated length of time. In various embodiments, the second wait time may be continuously calculated and the message may be continuously modified during playback.

Abstract translation: 公开了向保持呼叫者提供动态消息的方法和系统。 在一种这样的方法中，电话呼叫被接收到队列中，并且计算第一等待时间，其对应于在代理可用于应答电话呼叫之前期望经过的第一估计的时间长度。 组合多个消息元素以创建具有大约等于第一等待时间的长度的消息，并且发起消息的回放。 在播放消息期间计算第二个等待时间。 如果更新的估计时间长度不同于第一估计的时间长度，则在回放期间修改消息以具有大约等于第二等待时间的长度。 在各种实施例中，可以连续计算第二等待时间，并且可以在播放期间连续修改消息。