公开(公告)号：US20060126816A1

公开(公告)日：2006-06-15

申请号：US11010707

申请日：2004-12-13

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Joseph Khouri ,  Gebran Chahrouri

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Joseph Khouri ,  Gebran Chahrouri

IPC: H04M3/00

CPC classification number: H04M3/5183 ,  H04M3/42391 ,  H04M2203/6018 ,  H04M2207/20

Abstract: A method for communicating with an automatic call distributor system agent includes communicating through a communications link with a first agent of a plurality of agents associated with an automatic call distributor (ACD) system. The plurality of agents are able to receive user calls distributed by the ACD system. The user calls comprise requests for service. The method includes receiving an audible state command from the first agent through the communications link and changing the state of the first agent with respect to the ACD system in response to the audible state command.

Abstract translation: 用于与自动呼叫分配器系统代理进行通信的方法包括通过通信链路与与自动呼叫分配器（ACD）系统相关联的多个代理的第一代理进行通信。 多个代理能够接收由ACD系统分配的用户呼叫。 用户呼叫包括服务请求。 该方法包括通过通信链路从第一代理接收可听状态命令，并响应于可听状态命令改变第一代理相对于ACD系统的状态。

公开(公告)号：US20050238157A1

公开(公告)日：2005-10-27

申请号：US10828998

申请日：2004-04-21

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar ,  Cary FitzGerald

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar ,  Cary FitzGerald

IPC: H04M3/42 ,  H04M3/46 ,  H04M7/00

CPC classification number: H04L65/1046 ,  H04L65/1006 ,  H04M3/42102 ,  H04M3/42212 ,  H04M3/42365 ,  H04M3/465 ,  H04M2203/2044

Abstract: In one embodiment, a method for enhanced call pickup includes accessing data indicating a current status of each of one or more users in a call pickup group (CPG) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.

Abstract translation: 在一个实施例中，一种用于增强呼叫接收的方法包括访问指示呼叫代答组（CPG）中的一个或多个用户中的每个的当前状态的数据，该呼叫代表组（CPG）相对于对应于CPG的电话号码的来话电话呼叫， 数据到CPG中一个或多个用户的一个或多个端点，以便显示给CPG中的一个或多个用户。 在CPG中向第一用户显示数据有助于第一用户确定CPG中的一个或多个第二用户的每个的当前状态，以便于第一用户对是否接听来电的决定。

公开(公告)号：US20050235158A1

公开(公告)日：2005-10-20

申请号：US10824180

申请日：2004-04-14

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04K1/00 ,  H04M3/42

CPC classification number: H04M3/42272 ,  H04M3/4234 ,  H04M3/5183

Abstract: In one embodiment, a method for enhanced extension mobility includes accessing user input indicating either a desire of a user to logon at an endpoint in a private mode according to which the endpoint supports only an extension of the user or a desire of the user to logon at the endpoint in a shared mode according to which the endpoint concurrently supports an extension of the user and one or more other extensions of one or more other users. The method includes configuring the endpoint to support only an extension of the user if the user input indicates a desire of the user to logon at the endpoint in a private mode according to which the endpoint supports only an extension of the user. The method includes configuring the endpoint to concurrently support an extension of the user and one or more other extensions of one or more other users if the user input indicates a desire of the user to logon at the endpoint in a shared mode according to which the endpoint concurrently supports an extension of the user and one or more other extensions of one or more other users.

Abstract translation: 在一个实施例中，用于增强扩展移动性的方法包括访问用户输入，其指示用户以私有模式在端点登录的愿望，根据该方式，该端点仅支持用户的扩展或用户登录的愿望 在共享模式的端点处，端点同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展。 该方法包括将端点配置为只支持用户的扩展，如果用户输入指示用户以专用模式登录端点的期望，根据该端点，该端点仅支持该用户的扩展。 该方法包括：如果用户输入指示用户以共享模式在端点登录的愿望，则将端点配置为同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展， 同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展。

公开(公告)号：US09250084B2

公开(公告)日：2016-02-02

申请号：US11837331

申请日：2007-08-10

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Bruce D. Moon ,  Shantanu Sarkar ,  Gebran G. Chahrouri ,  Joseph F. Khouri

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Bruce D. Moon ,  Shantanu Sarkar ,  Gebran G. Chahrouri ,  Joseph F. Khouri

IPC: G08G1/123 ,  G01C21/20 ,  G01C21/26 ,  G01S19/48 ,  G08B13/14

CPC classification number: G01C21/20 ,  G01C21/206 ,  G01C21/26 ,  G01S19/48

Abstract: A system for navigating includes an interface operable to receive position information of a first modality. The position information of the first modality is associated with a navigation unit. The interface is further operable to receive position information of a second modality. The position information of the second modality is associated with the navigation unit. The system also includes a processor coupled to the interface and operable to identify a destination. The system is further operable to navigate to the destination based on the position information of the first and second modalities by switching between the first modality and the second modality.

Abstract translation: 用于导航的系统包括可操作以接收第一模态的位置信息的接口。 第一模态的位置信息与导航单元相关联。 该接口还可操作以接收第二模态的位置信息。 第二模式的位置信息与导航单元相关联。 该系统还包括耦合到接口并可操作以识别目的地的处理器。 该系统还可操作以通过在第一模态和第二模态之间切换，基于第一和第二模态的位置信息来导航到目的地。

公开(公告)号：US09021027B2

公开(公告)日：2015-04-28

申请号：US11408696

申请日：2006-04-20

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

IPC: G06F15/16 ,  G06Q10/10 ,  H04L12/58

CPC classification number: G06Q10/107 ,  H04L51/04 ,  H04L51/24

Abstract: In one embodiment, techniques for alerting a user of unchecked messages correlated to a contact before communicating with the contact are provided. The check for unchecked messages may be performed across a plurality of communication modalities. If one or more unchecked messages are found, then the user is alerted that there may be unchecked messages. The user may then have the option to check the unchecked messages before contacting the contact.

Abstract translation: 在一个实施例中，提供了用于在与联系人通信之前提醒与用户相关联的未检查消息的用户的技术。 可以跨多个通信模式执行对未经检查的消息的检查。 如果找到一个或多个未检查的消息，则警告用户可能存在未检查的消息。 然后，用户可以在联系联系人之前选择检查未检查的消息。

公开(公告)号：US08620491B2

公开(公告)日：2013-12-31

申请号：US13620228

申请日：2012-09-14

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC: G08G1/00

CPC classification number: G08G1/00 ,  G08G1/20

Abstract: A method for intelligently managing a transportation network is provided. The method includes providing a roadside apparatus to communicate with vehicle nodes associated with vehicles in a transportation network, the vehicle nodes being in a range of control of the roadside apparatus. Based on real-time location and direction information received from a particular vehicle node associated with a particular one of the vehicles, a specific neighboring roadside apparatus whose range of control is next to be entered by the particular vehicle is identified. Handover information is communicated to the specific neighboring roadside apparatus, and the particular vehicle node is communicatively connected to the specific roadside apparatus before disconnection from the roadside apparatus.

Abstract translation: 提供了一种智能管理交通网络的方法。 所述方法包括提供路侧设备以与在运输网络中的车辆相关联的车辆节点进行通信，所述车辆节点处于所述路侧设备的控制范围内。 基于从与特定车辆相关联的特定车辆节点接收的实时位置和方向信息，识别由特定车辆接下来进行控制范围的特定的相邻路侧设备。 切换信息被传送到特定的相邻的路侧设备，并且特定车辆节点在与路侧设备断开之前通信地连接到特定的路侧设备。

公开(公告)号：US08548156B2

公开(公告)日：2013-10-01

申请号：US11173605

申请日：2005-07-01

Applicant: Shmuel Shaffer ,  Joseph F. Khouri ,  Gebran G. Chahrouri ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Joseph F. Khouri ,  Gebran G. Chahrouri ,  Labhesh Patel

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5175 ,  H04M3/5232

Abstract: A method for automatic call distribution includes receiving an incoming call for distribution through an automatic call distributor and identifying an agent to handle the incoming call. The method includes transitioning the agent to a transition state to reserve the agent for handling the incoming call. The transition state prevents the agent from participating in a lower priority call.

Abstract translation: 一种用于自动呼叫分配的方法包括通过自动呼叫分配器接收呼叫分配并识别代理来处理来话呼叫。 该方法包括将代理转换到转换状态以保留用于处理来话呼叫的代理。 转换状态阻止代理参与较低优先级的呼叫。

公开(公告)号：US08539362B2

公开(公告)日：2013-09-17

申请号：US13328128

申请日：2011-12-16

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Alan Gatzke ,  Mukul Jain

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Alan Gatzke ,  Mukul Jain

IPC: G06F3/00 ,  G06F15/16

CPC classification number: G06Q10/107 ,  G06Q30/02 ,  G06Q30/0269 ,  G06Q40/04

Abstract: A method and an apparatus for inserting an included message into an e-mail message, wherein the e-mail message is transferred through a unified messaging solution have been provided. In one embodiment, the unified messaging solution detects transmission of a voice mail message as the e-mail attachment. The voice mail message is received by a system that facilitates the transfer of the e-mail message. The system associates the included message with the voice mail message. The included message is inserted into the e-mail message. The system sends the e-mail message along with the included message and the attached voice mail message to an intended user. In a preferred embodiment, the included message is an advertising message.

Abstract translation: 已经提供了一种用于将包括的消息插入到电子邮件消息中的方法和装置，其中通过统一消息传送解决方案传送电子邮件消息。 在一个实施例中，统一消息收发解决方案检测到语音邮件消息作为电子邮件附件的传输。 语音邮件消息由便于传送电子邮件消息的系统接收。 系统将包含的消息与语音邮件消息相关联。 包含的消息被插入到电子邮件中。 系统将电子邮件消息与附带的消息和附加的语音邮件消息一起发送给预定的用户。 在优选实施例中，所包括的消息是广告消息。

公开(公告)号：US08346906B2

公开(公告)日：2013-01-01

申请号：US13165901

申请日：2011-06-22

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: G06F15/16 ,  H04L12/16

CPC classification number: H04L29/06027 ,  H04L47/25 ,  H04L47/30 ,  H04L49/90 ,  H04L51/066 ,  H04L65/4084 ,  H04L65/80

Abstract: A system and method for computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with one embodiment of the present invention, the communications module is operable to send an initial burst of packets to the terminal unit, wherein the initial burst of packets includes at least two of the plurality of packets. In accordance with another embodiment of the present invention, the communications module is further operable to send additional packets of the plurality of packets at a predetermined rate, until each of the plurality of packets has been sent to the terminal unit.

Abstract translation: 用于计算机发起的音频文件传输的系统和方法包括具有可操作以与终端单元通信的通信模块的服务器。 服务器还可以包括可操作以存储至少一个文件的存储模块。 可以提供处理器以将文件分离成多个分组。 根据本发明的一个实施例，通信模块可操作以向终端单元发送分组的初始突发，其中分组的初始突发包括多个分组中的至少两个分组。 根据本发明的另一个实施例，通信模块还可操作以预定速率发送多个分组的附加分组，直到多个分组中的每一个已经被发送到终端单元。

公开(公告)号：US08346238B2

公开(公告)日：2013-01-01

申请号：US11929550

申请日：2007-10-30

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Ramanathan T. Jagadeesan ,  Bich T. Nguyen ,  Gregory D. Pelton

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Ramanathan T. Jagadeesan ,  Bich T. Nguyen ,  Gregory D. Pelton

IPC: H04W4/00

CPC classification number: H04W36/30 ,  H04W84/18 ,  H04W88/04

Abstract: A method for communicating in a wireless communication network includes establishing a first direct communication link with a base transceiver station and communicating data associated with a communication session over the first direct communication link. The method also includes establishing a mesh connection to the base transceiver station. The mesh connection includes at least one mesh communication link with at least one intermediate communication device of a plurality of communication devices in the wireless network, the at least one intermediate communication device communicating with the base transceiver station over a second direct communication link with the base transceiver station. The method further includes switching between communicating data associated with the communication session over the first direct communication link and communicating data associated with the communication session over the mesh connection.

Abstract translation: 一种用于在无线通信网络中进行通信的方法包括：建立与基站收发台的第一直接通信链路，并通过第一直接通信链路传送与通信会话相关的数据。 该方法还包括建立到基站的网状连接。 网状连接包括与无线网络中的多个通信设备的至少一个中间通信设备的至少一个网状通信链路，所述至少一个中间通信设备通过与基站的第二直接通信链路与基站收发器通信 收发站。 该方法还包括在通过第一直接通信链路与通信会话相关联的通信数据之间切换，以及通过网状连接传送与通信会话相关联的数据。