公开(公告)号：US09892743B2

公开(公告)日：2018-02-13

申请号：US15296238

申请日：2016-10-18

Applicant: Avaya Inc.

Inventor： Doree Duncan Seligmann ,  Ajita John ,  Michael J. Sammon ,  David Skiba

IPC: G10L21/10 ,  G10L25/51 ,  G10L21/028 ,  G06F3/0481 ,  H04R27/00 ,  H04S3/00 ,  H04S7/00 ,  G10L17/06 ,  G10L15/08

CPC classification number: G10L21/10 ,  G06F3/04815 ,  G10L15/08 ,  G10L17/06 ,  G10L21/028 ,  G10L25/51 ,  H04R27/00 ,  H04R2227/003 ,  H04R2227/005 ,  H04S3/002 ,  H04S3/008 ,  H04S7/302 ,  H04S7/304 ,  H04S7/40 ,  H04S2400/11 ,  H04S2420/03

Abstract: Embodiments are directed to using a three-dimensional sound space to analyze security surveillance information. According to one embodiment, the three-dimensional sound space can comprise part of a security surveillance system in which sound sources related to security surveillance information can be presented and a user can efficiently navigate even a large number of sound sources in the three-dimensional sound space. Effective audio surveillance relies on the ability of the surveillance personnel to efficiently identify calls that need further analysis and calls that need no further analysis without introducing too many false negative or false positive conditions. Utilization of three-dimensional space described herein can increase the ease with which security analysts review audio content and identify relevant audio content that requires further analysis.

公开(公告)号：US09838818B2

公开(公告)日：2017-12-05

申请号：US15009950

申请日：2016-01-29

Applicant: Avaya Inc.

Inventor： Doree Duncan Seligmann ,  Ajita John ,  Michael J. Sammon

IPC: H04S3/00 ,  H04R27/00 ,  H04S7/00

CPC classification number: H04S3/002 ,  H04R27/00 ,  H04R2227/003 ,  H04R2227/005 ,  H04S7/40 ,  H04S2400/11

Abstract: Systems, methods, and computer-readable storage media for generating an immersive three-dimensional sound space for searching audio. The system generates a three-dimensional sound space having a plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location. Next, the system receives input from the user to navigate to a new location in the three-dimensional sound space. Based on the input, the system then changes each respective location of the plurality of sound sources relative to the new location in the three-dimensional sound space.

公开(公告)号：US20170041730A1

公开(公告)日：2017-02-09

申请号：US15296883

申请日：2016-10-18

Applicant: Avaya Inc.

Inventor： Doree Duncan Seligmann ,  Ajita John ,  Michael J. Sammon ,  David Skiba

IPC: H04S7/00

CPC classification number: H04S7/303 ,  H04R27/00 ,  H04R2227/003 ,  H04R2227/005 ,  H04S3/002 ,  H04S3/008 ,  H04S7/302 ,  H04S7/304 ,  H04S7/40 ,  H04S2400/11 ,  H04S2420/03

Abstract: According to one embodiment, the grouping and arrangement of sound sources within a three-dimensional sound space can be based on attributes of the sound source. The content presented in the three-dimensional sound space can comprise social media content. According to another embodiment, the content can comprise voicemail messages and the three-dimensional sound space can be used for managing and retrieving the voicemails messages. In yet another embodiment, the content can comprise communications in a contact center between a customer or other caller and a customer support agent. According to a further embodiment, the three-dimensional sound space or an environment in which the three-dimensional sound space is implemented can provide an opportunity for the user or listener to initiate a follow-on communication with the originator of the sound source such as a social media post or other social media communication, a voice call, or other message or communication.

Abstract translation: 根据一个实施例，三维声音空间内的声源的分组和布置可以基于声源的属性。 呈现在三维声音空间中的内容可以包括社交媒体内容。 根据另一个实施例，内容可以包括语音邮件消息，并且三维声音空间可以用于管理和检索语音邮件消息。 在另一个实施例中，内容可以包括在客户或其他呼叫者和客户支持代理之间的联络中心中的通信。 根据另一实施例，三维声音空间或其中实现三维声音空间的环境可以为用户或听众提供机会，以发起与声源的发起者的后续通信，例如 社交媒体帖子或其他社交媒体通信，语音呼叫或其他消息或通信。

公开(公告)号：US09262609B2

公开(公告)日：2016-02-16

申请号：US14642028

申请日：2015-03-09

Applicant: AVAYA Inc.

Inventor： Jon Louis Bentley ,  George William Erhart ,  Lawrence O'Gorman ,  Michael J. Sammon ,  David Joseph Skiba

IPC: G06F21/00 ,  G06F21/31 ,  G06F21/32

CPC classification number: G06F21/31 ,  G06F21/32

Abstract: An apparatus and method are disclosed for determining authentication frequency (i.e., the length of time between authenticating and re-authenticating a user) and challenge type (e.g., username/password, fingerprint recognition, voice recognition, etc.) based on one or more environmental properties (e.g., ambient noise level, ambient luminosity, temperature, etc.), or one or more physiological properties of a user (e.g., heart rate, blood pressure, etc.), or both. Advantageously, the illustrative embodiment enables authentication frequency and challenge type to be adjusted based on the likelihood of malicious activity, as inferred from these properties. In addition, the illustrative embodiment enables the authentication challenge type to be tailored to particular environmental conditions (e.g., noisy environments, dark environments, etc.).

公开(公告)号：US10212587B2

公开(公告)日：2019-02-19

申请号：US14690840

申请日：2015-04-20

Applicant: Avaya Inc.

Inventor： Jon Louis Bentley ,  George William Erhart ,  Lawrence O'Gorman ,  Michael J. Sammon ,  David Joseph Skiba

IPC: H04L29/06 ,  H04L29/12 ,  H04W12/06 ,  H04W12/08 ,  G06F21/34 ,  H04W48/04 ,  H04W88/02

Abstract: Methods and apparatus are disclosed for authenticating a user based on the geo-location history of a geo-location-enabled wireless device (e.g., a GPS-enabled wireless telecommunications terminal, a smart card, an RFID tag, etc.). In a first illustrative embodiment, a user of a geo-location-enabled wireless telecommunications terminal (e.g., a GPS-enabled cell phone, a GPS-enabled notebook computer, etc.) who attempts to access a restricted resource is challenged with one or more questions that are generated from the terminal's geo-location history. In a second illustrative embodiment, a user of a data-processing system who attempts to access a restricted resource is asked to provide a username Z. The user is then challenged with one or more questions that are generated from the geo-location history of a wireless device that is associated with username Z (e.g., a cell phone that belongs to the user whose username is Z, etc.).