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公开(公告)号：US09838824B2
公开(公告)日：2017-12-05
申请号：US15296883
申请日：2016-10-18
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
CPC classification number: H04S7/303 , H04R27/00 , H04R2227/003 , H04R2227/005 , H04S3/002 , H04S3/008 , H04S7/302 , H04S7/304 , H04S7/40 , H04S2400/11 , H04S2420/03
Abstract: According to one embodiment, the grouping and arrangement of sound sources within a three-dimensional sound space can be based on attributes of the sound source. The content presented in the three-dimensional sound space can comprise social media content. According to another embodiment, the content can comprise voicemail messages and the three-dimensional sound space can be used for managing and retrieving the voicemails messages. In yet another embodiment, the content can comprise communications in a contact center between a customer or other caller and a customer support agent. According to a further embodiment, the three-dimensional sound space or an environment in which the three-dimensional sound space is implemented can provide an opportunity for the user or listener to initiate a follow-on communication with the originator of the sound source such as a social media post or other social media communication, a voice call, or other message or communication.
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2.发明授权公开(公告)号：US09590985B2
公开(公告)日：2017-03-07
申请号：US14703380
申请日：2015-05-04
Applicant: Avaya Inc.
Inventor： Jon Louis Bentley , George William Erhart , Lawrence O'Gorman , Michael J. Sammon , David Joseph Skiba
CPC classification number: H04L63/0861 , H04L9/3271 , H04L63/083 , H04L63/0846 , H04W12/06
Abstract: An apparatus and method are disclosed for determining authentication frequency (i.e., the length of time between authenticating and re-authenticating a user) and challenge type (e.g., username/password, fingerprint recognition, voice recognition, etc.) based on what software applications a user is running on a data-processing system, and how those applications are being used (e.g., what functions are used, what data is input to or output by the application, how often and for how long applications are used, what input devices and output devices are used, etc.) Advantageously, the illustrative embodiment enables authentication frequency and challenge type to be adjusted based on the likelihood of malicious activity and/or the potential cost of malicious activity, as inferred from current and past application usage. In addition, the illustrative embodiment enables selection of an authentication challenge type that is less intrusive to a user based on current application usage.
Abstract translation: 公开了一种用于基于什么软件应用来确定认证频率（即，认证和重新认证用户之间的时间长度）和质询类型（例如，用户名/密码，指纹识别，语音识别等）的装置和方法 用户正在数据处理系统上运行，以及如何使用这些应用程序（例如，使用什么功能，应用程序输入或输出哪些数据，应用程序的使用频率和时间以及应用程序的使用时间）什么输入设备 并且使用输出设备等）。有利地，说明性实施例使得能够基于从当前和过去的应用使用推断的恶意活动的可能性和/或恶意活动的潜在成本来调整认证频率和质询类型。 此外，说明性实施例使得能够基于当前应用使用来选择对用户侵入较少的认证挑战类型。
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公开(公告)号：US09301069B2
公开(公告)日：2016-03-29
申请号：US13728467
申请日：2012-12-27
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon
CPC classification number: H04S3/002 , H04R27/00 , H04R2227/003 , H04R2227/005 , H04S7/40 , H04S2400/11
Abstract: Systems, methods, and computer-readable storage media for generating an immersive three-dimensional sound space for searching audio. The system generates a three-dimensional sound space having a plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location. Next, the system receives input from the user to navigate to a new location in the three-dimensional sound space. Based on the input, the system then changes each respective location of the plurality of sound sources relative to the new location in the three-dimensional sound space.
Abstract translation: 用于产生用于搜索音频的沉浸式三维声音空间的系统，方法和计算机可读存储介质。 该系统产生具有同时播放的多个声源的三维声音空间，其中多个声源中的每一个相对于彼此被分配在三维声音空间中的相应位置，并且其中用户 被分配在相对于每个相应位置的三维声音空间中的当前位置。 接下来，系统接收来自用户的输入以导航到三维声音空间中的新位置。 基于输入，系统然后相对于三维声音空间中的新位置改变多个声源的每个相应位置。
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公开(公告)号：US20170040028A1
公开(公告)日：2017-02-09
申请号：US15296238
申请日：2016-10-18
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
IPC: G10L21/10 , G10L21/028 , G06F3/0481 , G10L25/51
CPC classification number: G10L21/10 , G06F3/04815 , G10L15/08 , G10L17/06 , G10L21/028 , G10L25/51 , H04R27/00 , H04R2227/003 , H04R2227/005 , H04S3/002 , H04S3/008 , H04S7/302 , H04S7/304 , H04S7/40 , H04S2400/11 , H04S2420/03
Abstract: Embodiments are directed to using a three-dimensional sound space to analyze security surveillance information. According to one embodiment, the three-dimensional sound space can comprise part of a security surveillance system in which sound sources related to security surveillance information can be presented and a user can efficiently navigate even a large number of sound sources in the three-dimensional sound space. Effective audio surveillance relies on the ability of the surveillance personnel to efficiently identify calls that need further analysis and calls that need no further analysis without introducing too many false negative or false positive conditions. Utilization of three-dimensional space described herein can increase the ease with which security analysts review audio content and identify relevant audio content that requires further analysis.
Abstract translation: 实施例涉及使用三维声音空间来分析安全监视信息。 根据一个实施例，三维声音空间可以包括其中可以呈现与安全监视信息相关的声源的安全监视系统的一部分，并且用户可以有效地导航三维声音中的大量声源 空间。 有效的音频监控依赖于监控人员有效识别需要进一步分析和呼叫的呼叫的能力，无需进一步分析，而不会引入太多的假阴性或假阳性条件。 这里描述的三维空间的利用可以增加安全分析者审查音频内容的容易性，并且识别需要进一步分析的相关音频内容。
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公开(公告)号：US20170038943A1
公开(公告)日：2017-02-09
申请号：US15296921
申请日：2016-10-18
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
IPC: G06F3/0481 , G06F3/16 , G06F17/30 , H04S7/00
CPC classification number: G06F3/04815 , G06F3/167 , G06F17/3074 , G06F17/30752 , H04R27/00 , H04R2227/003 , H04R2227/005 , H04S3/008 , H04S7/302 , H04S7/304 , H04S7/40 , H04S2400/11 , H04S2420/03
Abstract: According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.
Abstract translation: 根据一个实施例，音频和非音频数据可以被表示为适于也提供可视数据的三维声音空间中的声源。 非音频数据可以与声音空间中呈现的音频声源相关联。 该组合的三维音频/视觉空间内的导航可以主要基于声源的音频方面，其中根据需要呈现非音频数据的细节，例如当听者通过组合的三维 音频/视觉空间到特定声源，在该点可以呈现与该声源相关联的非音频数据。
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Patent Agency Ranking
6.发明申请公开(公告)号：US20150178486A1
公开(公告)日：2015-06-25
申请号：US14642028
申请日：2015-03-09
Applicant: AVAYA Inc.
Inventor： Jon Louis BENTLEY , George William ERHART , Lawrence O'Gorman , Michael J. Sammon , David Joseph SKIBA
Abstract: An apparatus and method are disclosed for determining authentication frequency (i.e., the length of time between authenticating and re-authenticating a user) and challenge type (e.g., username/password, fingerprint recognition, voice recognition, etc.) based on one or more environmental properties (e.g., ambient noise level, ambient luminosity, temperature, etc.), or one or more physiological properties of a user (e.g., heart rate, blood pressure, etc.), or both. Advantageously, the illustrative embodiment enables authentication frequency and challenge type to be adjusted based on the likelihood of malicious activity, as inferred from these properties. In addition, the illustrative embodiment enables the authentication challenge type to be tailored to particular environmental conditions (e.g., noisy environments, dark environments, etc.).
Abstract translation: 公开了一种用于确定基于一个或多个的认证频率（即，认证和重新认证用户之间的时间长度）和质询类型（例如，用户名/密码，指纹识别，语音识别等）的装置和方法 或环境特性（例如，环境噪声水平，环境亮度，温度等）或用户的一种或多种生理特性（例如，心率，血压等），或两者。 有利地，说明性实施例使得能够基于从这些属性推断的恶意活动的可能性来调整认证频率和质询类型。 此外，说明性实施例使得认证挑战类型能够针对特定环境条件（例如，噪声环境，黑暗环境等）而定制。
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公开(公告)号：US09031534B2
公开(公告)日：2015-05-12
申请号：US14065653
申请日：2013-10-29
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Michael J. Sammon , Lynne Shapiro Brotman
IPC: H04M1/66 , H04M1/68 , H04M3/16 , H04W12/08 , G06F21/62 , G07C9/00 , H04L29/06 , H04M3/38 , H04L29/08 , H04M1/725 , H04W24/00
CPC classification number: H04W12/08 , G06F21/6218 , G06F2221/2111 , G06F2221/2141 , G07C9/00111 , H04L63/0492 , H04L63/10 , H04L67/04 , H04L67/24 , H04M1/72572 , H04M1/72577 , H04M3/38 , H04M2242/14 , H04M2242/30 , H04W24/00
Abstract: Methods and apparatuses are disclosed for enabling the response to a command from a wireless terminal to be based at least partially on the presence or absence of other users nearby, and possibly the identity of those users. In the illustrated embodiment, a server maintains an updated list of the locations of fixed and wireless terminals within an area (e.g., an IEEE 802.11 wireless access point's area of coverage, a CDMA base station's cell, etc.). When a user issues a command to his or her wireless terminal, the command is transmitted to the server. The server determines whether there are any other nearby wireless terminals (and inferentially, the users associated with these terminals), and then determines whether the command is authorized in that environment.
Abstract translation: 公开了用于使来自无线终端的命令的响应至少部分地基于附近的其他用户的存在或不存在以及可能的这些用户的身份的方法和装置。 在所示实施例中，服务器维护在区域内的固定和无线终端的位置的更新列表（例如，IEEE 802.11无线接入点的覆盖区域，CDMA基站的小区等）。 当用户向他或她的无线终端发出命令时，该命令被发送到服务器。 服务器确定是否有任何其他附近的无线终端（以及其中，与这些终端相关联的用户），然后确定该命令是否在该环境中被授权。
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公开(公告)号：US10656782B2
公开(公告)日：2020-05-19
申请号：US16222083
申请日：2018-12-17
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
Abstract: According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.
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公开(公告)号：US20190121516A1
公开(公告)日：2019-04-25
申请号：US16222083
申请日：2018-12-17
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
Abstract: According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.
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公开(公告)号：US10203839B2
公开(公告)日：2019-02-12
申请号：US15296921
申请日：2016-10-18
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
Abstract: According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.
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