公开(公告)号：US20170006114A1

公开(公告)日：2017-01-05

申请号：US14755953

申请日：2015-06-30

Applicant: Bank of America Corporation

Inventor： Christian Mande ,  Mark Williamson ,  Brendan Watkins ,  Ryan Furey ,  Anne Price ,  Alison Pearce ,  Michelle Bentubo

IPC: H04L29/08

CPC classification number: H04L67/148 ,  G06Q20/1085 ,  G07F19/209 ,  H04L63/08 ,  H04L67/141 ,  H04L67/22

Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.

公开(公告)号：US20170006013A1

公开(公告)日：2017-01-05

申请号：US14788218

申请日：2015-06-30

Applicant: Bank of America Corporation

Inventor： Christian Mande ,  Mark Williamson ,  Brendan Watkins ,  Ryan Furey ,  Anne Price ,  Alison Pearce ,  Michelle Bentubo

IPC: H04L29/06 ,  G06Q20/20

CPC classification number: H04L63/083 ,  G06F9/453 ,  G06Q20/206 ,  G06Q20/405 ,  G07F9/026 ,  H04L41/22 ,  H04L41/5061 ,  H04L63/0853 ,  H04L63/20

Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.

公开(公告)号：US20170004509A1

公开(公告)日：2017-01-05

申请号：US14788107

申请日：2015-06-30

Applicant: Bank of America Corporation

Inventor： Christian Mande ,  Mark Williamson ,  Brendan Watkins ,  Ryan Furey ,  Anne Price ,  Alison Pearce ,  Michelle Bentubo

IPC: G06Q30/00

CPC classification number: G06Q30/016 ,  H04M3/5166 ,  H04M3/5183

Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.